10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 53,711 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2012 Buick Lacrosse. The contact stated that while traveling 65 mph, the engine and check service warning light illuminated. The vehicle then lost power as the engine stalled. The contact was able to merge to the side of the road. The vehicle was towed the dealer where it was confirmed that the serpentine belt had failed. The vehicle was repaired. The manufacturer was contacted about the issue. The failure mileage was 8,750 and the current mileage was 13,805.....updated 12/20/12 the consumer stated during the second occurrence the engine light and service light illuminated while driving at 65mph. The steering wheel locked. The belt failed again and was replaced. GM assured the engine wasn't the issue it was the vehicle. Updated 1/2/2013
- East Rancho Dominguez, CA, USA
We were on I 35 traveling about 70 mph when the motor suddenly lost all power. After about 30 to 45 seconds some power seemed to come back and I was able to drive the car to the service road. External temp. Was 93 and but there was no working air con inside the car. I called onstar. They ran a diagnosis and said my car was not working properly and should be taken to the dealer. I started to drive to the dealership but the car motor stopped completely. No power of any kind. Could not restart. Could not move. The car had to be towed. The dealership diagnosed the problem as a broken serpentine belt. They said a recall was issued 12 days after I bought the car. I never received the notice. I have written to Buick and to General Motors and requested an explanation. Neither have replied.
- Georgetown, TX, USA
2012 Buick Lacrosse. Consumer states mechanical breakdown the consumer stated while driving, he could smell a burning odor and a very low knocking sound coming from the vehicle. The vehicle was taken to the dealer for a diagnosis. The consumer was informed there was no oil on the dip stick, the rear main seal was leaking and there was oil leaking between the engine and transmission. The consumer also stated a warning light never appeared on the dashboard to warn him of a problem.
- Cherry Hill, NJ, USA
- Southaven, MS, USA