10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
100,083 miles

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« Read the previous 20 complaints

problem #4

Jul 312013

Lucerne 6-cyl

  • 77,500 miles
The rear passenger doors of the car do not open. The automatic door locks have failed to work. The mechanism design has failed because the manual door lock releases do not work. It is impossible to exit (or enter) the car from the backseat. The rear doors on both sides of the car do not open. There has been no accident and there has never been any prior damage. Since more than two people often ride in this vehicle, this is an extreme safety hazard because it is impossible to access the back seat of the car (especially in an emergency) unless reaching over the front seat from inside the car.

- Massena, NY, USA

problem #3

Jun 182013

Lucerne 6-cyl

  • 81,000 miles
Was stopped in a traffic jam on the hwy when a full size van ran into the rear of my car pushing my car into the car in front of me. There was damage to the rear and front of my car. The airbags didn't deploy.

- Buffalo, NY, USA

problem #2

Aug 052012

Lucerne 6-cyl

  • 63,000 miles
Unable to open rear passenger door. Tried from both inside and outside, tried manually unlocking and using remote to unlock. Door will not open. Afraid to use back seat now in case of emergency.

- Derry, PA, USA

problem #1

May 312012

Lucerne 6-cyl

  • 66,245 miles
Unable to open rear passenger door. Tried from both inside and outside, tried manually unlocking and using remote to unlock. Door will not open. Afraid to use back seat now in case of emergency.

- Strongsville, OH, USA