THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN ON THE STEPS TO DIAGNOSE THE CONCERN. CUSTOMER'S POSSIBLE CONCERNS ARE: REMOTE KEYLESS ENTRY INOPERATIVE, PASSIVE ENTRY AND START INOPERATIVE, NO FOB DETECT MESSAGE ON DRIVERS INFORMATION CENTER, SERVICE TIRE PRESSURE SYSTEM, NO AUDIO, TOUCH SCREEN INOPERATIVE, OR RADIO AND/OR DRIVERS INFORMATION CENTER DISPLAY BLANK INOPERATIVE.