10.0

really awful
Crashes / Fires:
6 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
65,766 miles

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« Read the previous 20 complaints

problem #33

Oct 252015

SRX

  • 30,000 miles
There was a recall on the low beam headlight plug assembly on the 2010 Srx. The faulty plug would cause the lowbeam headlights to not function. The plug would allow for the high beams to work properly but the plug would not allow the halogen lowbeam said to work. David taylor supposedly fixed this problem however a few years later the lowbeam headlights became completely inoperable causing the driver to have zero visibility while using the headlights. The highbeams would work perfectly. I argued with the dealer that it had something to do with the plug however they insisted that the problem was that the light assembly because of faulty manufacturing allowed water to enter the low beam lens and in turn cloud the lens. I insisted otherwise because there was visible condensation in the headlight assembly but none in the low beams. Unfortunately this situation had me over a barrel because the driver had already been risking their life and other drivers lives on the road while being forced to drive with only high beams or without any illumination of the road way at all. I had no choice but to spend 1500 dollars on headlights. Now regardless of the reason whether it was a faulty manufactured plug or a faulty sealed manufactured headlamp assembly the problems it poses are the same. Cadillac has a poorly manufactured headlight assembly and plug assembly that are endangering people's lives. When these low beams become inoperable the driver has zero visibility and are forced to choose between driving with their highbeams on and blinding other drivers or driving without any headlights which could cause death or bodily harm to the driver or any property or persons that the driver cannot see. Cadillac knows they have a problem but are willing to risk people's lives in order to save a few dollars. They have a faulty product that the NHTSA should resolve before there is loss of life

- Guy, TX, USA

problem #32

Aug 052015

SRX

  • 36,000 miles
Left headlamp unit contained severe moisture. Blew out ballast of hid unit at 36000 miles, headlight not usable. Replaced entire headlamp unit for $1525. New unit leaked as well. Entire headlamp unit replaced again. Called GM to assist with obvious faulty manufactured part for financial assistance. GM customer relations played dumb, stating they never heard of the problem. Can't pass state inspection without headlights. This was a hazard and GM should reimburse, and recall.

- Roslyn Heights, NY, USA

problem #31

Oct 092015

SRX

  • 56,660 miles
My headlights fill with condensation and water. Have read on the Cadillac forums that thousands of peoples on Cadillac Srx 2010- 2014 are having the same problem. Last nite driving in rain me right headlight shorted out because of water inside the headlite.I went off the shoulder of the road because I couldnt see if a tree had been there I would have been hurt or killed.this is a safety issue and I in formed Cadillac anout it and was told there was noting they could domy car has 56,670 miles I bought it with 52,300 miles something needs to be done before someone gets killed.theses light cost $1200 dollars which is why Cadillac will not recall them for safety.I was going around a corner at the speed limit of 45 mph.went of the rosd into a field no damage to car or property but when your lites fail at nite in rain its easy to have an accident or get killed or kill someone else.

- Gansevoort, NY, USA

problem #30

Sep 212015

SRX

  • 61,000 miles
The headlights fill with water and this causes the lights to work strangely. Currently, my left headlight works but not the turn signal or day beams. The right headlight is out but the turn signal and day beam work. I took it to a Cadillac dealer and they told me they've seen this issue frequently. GM does not seem interested in fixing the issue. This is a safety concern that needs to be addressed. I should not have to pay $3,000 for a manufacturing defect.

- Hoffman Estates, IL, USA

problem #29

Jul 152015

SRX

  • 100,000 miles
The headlights/headlamps fill up with water, excessive condensation and cause erratic behavior, meaning false readings on dash about lights out etc.

- Stevensville , MD, USA

problem #28

Jan 152015

SRX

  • 100,000 miles
The contact owns a 2010 Cadillac Srx. The contact stated that the low beam headlight assembly failed to work for the low beams. The contact had to use the high beam headlights as an interim repair each time the failure recurred. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

- Mcdonough, GA, USA

problem #27

May 212015

SRX

  • 80,400 miles
Low beam socket burned.

- Los Alamos, NM, USA

problem #26

May 052015

SRX 6-cyl

  • Automatic transmission
  • 94,500 miles
The contact owns a 2010 Cadillac Srx. The contact stated that the seal on the headlight housing cracked and caused the headlights to fail. The dealer stated that due to the failure, water leaked into the headlight housing. The dealer had to replace the entire unit on both the driver and passenger sides of the vehicle. The failure mileage was 94,500. Updated 7/9/15

- Littleton, CO, USA

problem #25

Apr 202015

SRX

  • 75,000 miles
Headlight from 2010 Cadillac Srx seal breaks and headlight blows due to moisture dealer says the assembly needs to be replaced along with ballast and light!!

- Liverpool, NY, USA

problem #24

Apr 092015

SRX 6-cyl

  • 84,500 miles
Passenger headlight working sometimes and sometimes not. Brought into dealer and they replaced bulbs. After a few days after getting vehicle back noticed headlights only worked some of the time. Brought back to the dealer and he said the whole headlight assembly needs to be replaced. Suggested looking online to see if others experienced same problem which led me to this site. Cost to replace is $1600 and is only guaranteed for 12,000 miles or 12 months.

- Sugar Land, TX, USA

problem #23

Mar 182015

SRX 6-cyl

  • 97,000 miles
Hid style headlamps while driving at night the drives low beams quit working. The same thing had happened to the passenger side low beam about a year ago. Roughly, a week or two before the low beams failed the headlamps started-getting moisture build up inside them. Headlamps have never been damaged, hit or bumped. Cannot just replace hid bulb, new bulbs will fail due to the moisture problem. Entire assembly must be replaced, price to replace entire assembly is $1,200 each not including the labor to remove entire front bumper cover and assembly.

- Athens, AL, USA

problem #22

Mar 202015

SRX

  • 80,000 miles
While driving in the rain all lights went out and then came back on after about 15 seconds.

- Rockwood, TN, USA

problem #21

Aug 312013

SRX 6-cyl

  • 40,000 miles
The headlights keep getting moisture in the headlights requiring the whole assembly to be replaced at a cost of $1600 each time! I am on the 3rd time replacing the headlights since August of 2013. First time was covered under warranty, second time was only covered 95% by GM. No my third time will not be covered at all. There apparently seems to be a big problem with this and I can not understand why this problem is not a recall notice. This is just one of many, many issues with this vehicle.

- Richmond, RI, USA

problem #20

Dec 042014

SRX

  • 52,124 miles
The contact owns a 2010 Cadillac Srx. The contact stated that the passenger side headlight developed moisture inside the headlight assembly, which caused the headlight to burn out. The vehicle was taken to the dealer and was not diagnosed. The vehicle was repaired. The contact stated that the driver side headlight developed moisture. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 52,124.

- North Chesterfield, VA, USA

problem #19

Mar 092015

SRX

  • 84,000 miles
Driver headlight stop working. Water inside the head light causing the bulb to fail. Dealer will not cover the cost of repair.

- Lexington, KY, USA

problem #18

Jan 282015

SRX 6-cyl

  • 37,888 miles
The front light headlight assembly seals wore out and the headlight blew out while we were driving home in the rain, at night. Water penetrated the headlight which is what caused the lamp to blow out. I called GM and they played dumb and said they had never heard of this problem. Yet as I was at the dealership to get it fixed there were other 2010 models driving in with the exact same problem. GM would not extend the warranty to cover this, as the warranty was over 4 years but still under the 50K miles. At $1400 each to replace these headlights, they need to fix this defect. Additionally, they are going to kill someone if these headlights keep blowing out at nighttime in the rain.

- Hutto, TX, USA

problem #17

Feb 182015

SRX

  • 50,000 miles
This model has a history of collecting water in front headlights resulting in them shorting out and malfunctioning/failing. Cadillac will not recall and they are very much aware of this problem.

- Germantown, TN, USA

problem #16

Dec 232014

SRX 6-cyl

  • 55,000 miles
My 2010 Cadillac Srx premium right (passenger side) headlamp is leaking and causing condensation build up on lens, causing the low beam and high beam not to work. The dealership quoted a price of approximately $1500 to replace the headlamp, as it is out of warranty. The vehicle has 55,500 miles on it. I contacted General Motors and they, in turn, contacted the dealership and the dealership called and said GM would not pay the entire cost, but would share the cost, quoting a figure of "possibly" $500. General Motors should replace for nothing. From reading all the complaints on this site, as well as on the "Cadillac forum" site, I concluded that the manufacturer of this headlamp has a faulty headlamp. I feel General Motors should have a recall as this is certainly a safety hazard.

- Ellijay, GA, USA

problem #15

Nov 142014

SRX

  • 49,334 miles
After a rainy day, I was driving to work in the morning and the alert on my car said to check left low beam. When inspecting, I noticed that it was not turning on. I went to the auto store to check on light bulbs and then confirmed that the fuse's and the light were working perfectly fine. After attempting to set up an appointment with a dealership to check on the light, the car headlamp suddenly started working again. Now as of 01/23/2015 another few rainy days and now both of my headlamps are out along with the high beam lights. Luckily my fog lights still worked to get me home safely at night.

- Arlington, TX, USA

problem #14

Jan 202013

SRX 6-cyl

  • 75,000 miles
The head light lens leak at the seam. Both head lights are effected. Moisture accumulates inside the lens and distorts the head light beam. This reduces the clarity and effectiveness of the head lights. I have replaced one headlight at 45,000 miles. The head light seal leaks water. Poor manufacturing and a safety concern. There should be a recall.

- Bedford , MA, USA

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