10.0

really awful
Crashes / Fires:
6 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
65,766 miles

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« Read the previous 20 complaints

problem #133

Nov 182017

SRX

  • 70,000 miles
The headlights lights are not properly working. They're completely out!!! we can't drive at night unless we use the high beams. My husband and I had a friend replaced the bulbs on the side of the headlights because we thought that they were the issue. The main center lights were still out. We took it to discount auto parts and we were told that the wrong bulbs were used. After we purchased what we thought was the correct bulbs, the worker volunteered to put them in for us. After he was done, the lights still didn't come on. Well, the lights on the side worked but not the main center lights. Anyway, I goggled this to see if anyone else was experiencing the same issue. Omg! so many people are having the same exact issue. A few people went to the Cadillac dealer had the lights fixed and after a few weeks, the lights were out again. Some people tried fixing the issue themselves and after working for a few weeks, lights were out again. Yesterday, I saw two of the same Cadillac Srx and noticed the same thing. The front lights were out and very dim such as ours. This is very dangerous!! people's lives are in danger. We noticed it when my husband had to rush me to the er late last year or earlier this year. It was around 11 pm and the street we had to drive down was completely dark. It was a two way street and we had no choice but to use the head beams when no cars was coming on the other side. We was so frightened when we had to turn them off because how dark it was. There were no street lights until we got close to the hospital. We had date night and stayed at a hotel and the area was around an indian reservation which is very dark. Just thought I would mention our experience and how this issue is putting people's lives in harms way. I suggest that GM and Cadillac fixed this problem that may be due to moisture coming in as stated from other owners.

- Miami, FL, USA

problem #132

Oct 152018

SRX

  • 50,000 miles
Headlight housing is not sealing properly. Water can penetrate inside assembly and then condensate. This leads to clouded headlights which does not properly illuminate the road. Furthermore, it causes oncoming driver to miscalculate vehicle location and distance. This issue is prevalent throughout this headlight style. Manufacturer should be held responsible.

- Lutz, FL, USA

problem #131

Sep 222018

SRX

  • 60,000 miles
My wife was 25 miles from home at 10:30 pm and called me stating that neither headlight was working. Both had condensation in the housing. Only alternative was to tow it home or drive with fog lamps on.neither headlight is working, high or low beam. This is totally unacceptable for a vehicle with 60,000 miles. Called Cadillac and was told you are out of warranty, you will pay all costs to fix this problem.

- Centerville, OH, USA

problem #130

Jul 182018

SRX

  • 110,000 miles
Headlights are so dim oncoming cars do not see me and have swerved into my lane in attempt to pass.

- La Porte, TX, USA

problem #129

Sep 032014

SRX

  • 40,000 miles
Headlights were improperly sealed or poorly sealed allowing water to condensate inside the headlight housing. This creates a safety hazard. Water continues to condensate in the housing and then starts pooling. This can lead to getting water in the headlight electrical circuits causing electrical shortages which can ultimately lead to a fire. This is a a very common issue and needs to be resolved instead of pinning it on owners.

- Littleton, CO, USA

problem #128

Oct 282016

SRX

  • 60,300 miles
The headlights on my 2010 Cadillac Srx have an interior condensation buildup that does not always dissipate. This causes dimming of the lights at night, a safety issue. The dealer replaced 1 headlight when I purchased my used Srx, after I fought for it. They put in a used headlight, again issue started. I found out this is a known defect in this vehicle and a costly one to correct. Why is it not a safety recall, does their have to be a body count before this is done?? Cadillac must own up to this safety issue and replace these defective and very important headlights!! a vehicle must be safe to drive anytime of the day or night. The fact that this is so common to this vehicle is unacceptable and 8 years later no recall even worse. Official action to correct this issue is an absolute must. Please consider the many safety issues associated with defective headlights.

- Wellington, FL, USA

problem #127

Jul 302018

SRX

  • 80,000 miles
Low beam headlights too dim, can not safely drive at night.

- Plant City, FL, USA

problem #126

Jun 072018

SRX

  • 75,200 miles
Head lamp is wet inside the houseing and condensation is collecting.

- High Springs, FL, USA

problem #125

May 012013

SRX

  • 15,000 miles
Excessive moistures inside headlight housings. The headlights are so dim that night drvig is no longer safe. Finally this week the driver side headlight is dead. The passenger side light was replace years sgo while the vehicle was still under warranty. This has been a slow progress.

- Cape Coral, FL, USA

problem #124

Oct 012017

SRX

  • 59,000 miles
Condensation and water are leaking into the headlamp assembly. I brought my vehicle to a Cadillac service center for evaluation. They returned the vehicle with a quote for $2200 to replace the headlamp enclosures and stated that insurance would not cover the repairs because it was cosmetic. However, if I cannot afford repairs and I choose to forgo replacement, the headlights will eventually short out. This is more than a cosmetic issue. The seals on the headlamp enclosure are defective and allow water to enter the headlights. The condensation dims the headlight quality at night making night-driving very dangerous. Cadillac said the $2200 would only cover replacement with the same defective part so I may need to have my car repaired again in the future. This should have been recalled long ago. Nighttime driving is very dangerous without fully functional headlights.

- Gainesville, FL, USA

problem #123

Apr 252018

SRX

  • 146,000 miles
The lites are to dim, at nite to see the road at a safe distance ahead. We are concerned about seeing people, animals, debris. Holes etc. We have bought the brightest bulbs that is acceptable to GM spics, we had them installed by a GM dealer, the results were a very minimal improvement. GM dealer said the only other option is to buy a reto fit kit at a cost of $400. Bulbs $200. And then labor cost. To me if I am having these serious issues there R many others also this a danger to me, fellow drivers, animals, and people. Please investigate this matter. I believe there should be a recall. Please keep me posted on this investigation.

- Imlay City, MI, USA

problem #122

Mar 102018

SRX

  • 100,000 miles
Headlights have faulty seals causing condensation and water to lay inside the headlight causing the headlights to short out without any warning while driving on the highway at night, this is a very serious safety issue! why is this not a recalll? seems pretty serious 70mph an any second complete darkness

- Fayetteville, PA, USA

problem #121

Mar 052018

SRX

  • miles
Takata inflators: Headlights are very dim. Can not see the road at night. Manufactures defect may cause and accident due to poor visibility at night

- Conyers, GA, USA

problem #120

Jan 022018

SRX

  • 65,000 miles
The headlights have water in them and are constantly getting shorted. Happened to me at night on a highway. Had to get off the highway immediately and figure out an alternative. Pretty scary.

- Kirkland, WA, USA

problem #119

Dec 222017

SRX

  • 69,000 miles
Both front headlights appear to have condensation and/or water inside. The low beams no longer provide adequate light for me to safely operate my vehicle after dark, and even suddenly totally blacked out one night! oncoming drivers were flashing their headlights at me, and I was forced to drive with the high beams on continuously. I called the local Cadillac dealer service dept and was told they haven't heard of any problems with Srx headlights.

- Sapulpa, OK, USA

problem #118

Feb 092015

SRX

  • 120,000 miles
The contact owns a 2010 Cadillac Srx. The contact stated that the low beam headlamps failed to illuminate the roadway. In order to properly operate the vehicle at night, the vehicle had to be driven using the high beams. An independent mechanic was contacted, but a solution had not been determined. The dealer was not contacted. The manufacturer was contacted and provided case number: 8-387-3350820. The contact was referred to NHTSA. The failure mileage was approximately 120,000.

- Myrtle Beach, SC, USA

problem #117

Jan 012012

SRX

  • 5,000 miles
Passenger headlight assembly is full of water, possibly due to a faulty seal. This is a known issue among owners, and will eventually cause the headlight to short out and become inoperable. Replacement is over $1500, and Cadillac replaces assemblies with the same faulty seal.

- Abilene, TX, USA

problem #116

Jan 202018

SRX

  • miles
Had a bit of headlight condensation during a heavy rainfall but sun came out and dried it up and it worked fine. Gone thru many car washes since. 2 years later took the vehicle in to the dealership and asked if they could wash off the road salt after installing new tires. After getting it back the passenger headlight was all foggy and full of water and condensation. Cmon Cadillac you guys know of this problem and you hold the pressure washer on the headlight until it's full of water. I then get a call asking if I want to upgrade to a newer year... what a way to increase business and lose a customer. A well documented and known problem and you deliberately work on it until it costs your client money and it's a safety issue. What next ? what if it was a brake problem.. don't trust the dealerships at all. Used to think there was more of a reputation and more integrity.. lost all faith in good business practices.

- Ajax, AA, USA

problem #115

Aug 122017

SRX

  • miles
Headlight system is not working properly. I cannot use my low dims at night because the road is not at all visible. This is a very serious safety hazard and GM is aware of the problem but chooses not to do anything about it. We have already had a minor accident because of the low visibility. I have made multiple complaints to GM about this issue. I understand that there are several class action law suits for this issue from other consumers that are having this issue.

- Keystone Heights, FL, USA

problem #114

Dec 222017

SRX

  • 95,000 miles
When car was exposed to a heavy rain, both headlights went out due to water draining into the headlights. Per class action lawsuits and Cadillac forums, this is a widespread problem. Cadillac (GM) does not take responsibility for the issue.

- Fort Worth, TX, USA

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