10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
60,194 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2011 Cadillac SRX:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #4

Jan 052015

SRX

  • 308,030 miles
As I approached an intersection with a green traffic light a vehicle driving on the crossing street failed to stop at red light and I had to accelerate to avoid being hit and my vehicle failed to accelerate and almost got hit. As I tried to resume my travel and enter a freeway my car would not go over 35 miles per hour until I had to stop and shut off the engine and restart, it then functioned as it should. This is the second time this has happened upon acceleration. I then reported this to General Motors customer support and was told to take the vehicle to a dealer. I did and was told they found nothing wrong, and failed to repair. Upon researching I have found that this is a common problem with this 2011 Cadillac Srx.there are reports on a Cadillac user forum that have had the transmission computer module reflashed as a solution. I have mentioned this to cavender Cadillac of san antonio but they refused to attempt this solution.

- Eagle Pass, TX, USA

problem #3

Jul 012014

SRX 6-cyl

  • 85,283 miles
Engine has created a bad acceleration. And air cond.malfunction.

- Desoto, MO, USA

problem #2

Jun 112014

SRX

  • miles
Experienced several instances of vehicle being very hesitant to accelerate which is dangerous when trying to enter interstate traffic. Being told that this is just a characteristic of the type of engine is not a good or professional response. Needs to be addressed by Cadillac.

- Ellenwood, GA, USA

problem #1

Mar 022014

SRX

  • 38,000 miles
Driving down the road at 45 mph and engine dies. Complete lose of engine power, steering and braking. Has happened twice. Can only imagine what would happened if I had been driving on highway at 70 mph. Did manage to manhandle the car to the side of the road.

- Ochlocknee, GA, USA