The exterior housing units prematurely wear out and allow moisture to cause failures of the lights. The makes driving at night hard, because you can barely see. GM tried to give some customers a rebate, but this required owners to pay out of pocket at first for repairs, and this causes me an undue burden because I don't have that kind of money. This is very dangerous and GM should recall this.

- Little Rock, AR, USA

In Sep 2021 I purchased this car. During the first drive after dark I noticed the headlights were very dim and the high beam only extended to just go just past the front of the car. these are the up-level HID lights. I didn't do anything right away as I rarely drive at night and then in well-lit areas. There is also considerable condensation inside primarily the passenger side light. On Oct 23,2021 I went to Caddilac of Bentonville, AR to inquire about an open recall on the rear end. They are ordering parts. While there I inquired about the headlights and asked if there was a recall on them. The answer was there is no recall established but that it is a known problem by Caddilac. Today, I started started an Internet search for more information and found 166 problems noted on Web Site carproblemzoo.com. Nearly all stated it as a serious safety issue. Some reported near accidents, lights burning out while driving, condensation inside, dimness, etc. Fortunately I haven't had an accident nor have they burnt out. However, I do consider the problem a very serious concern. I can drive into oncoming traffic with high beams on and get zero reaction from the oncoming drivers. Actually, dim as they are, the low beams provide better light. This obviously has been a long-time problem on this and other like vehicles. There are 160 complaints on carcomplaints.com including crash and injury. Caddilacsociety.com says customers have been promised reimbursement for expenses but apparently little to no response from GM or Caddilac. There has been at least one class action lawsuit.The Internet is full of these serious safety reports and it makes me wonder why NHTSA has not made Caddilac issue a recall to prolate these faulty lights.

- Fayetteville, AR, USA

The headlights get water inside and at times enough water to cause the headlight to fail. I have had both headlights fail as a result of this. Cadillac is aware of this design flaw and was only willing to reimburse customers who were able to pay for the replacement lights up front. This is not fair to people who have purchased Cadillacs who were not able to pay, especially considering that it is a design flaw. These cars are way too expensive to have such a flaw and for it to be as costly as it is.

- Brooklyn Center, MN, USA

The 2011srx the low beam is so bad you have to drive with the high beam at night there are a lot of complaints on this and nothing is being done other safety problem.please look into this problem hard to see road at night unless bright lights are on.

- San Antonio, TX, USA

My headlight assemblies would get condensation and cause the bulb to become dim or burn out. Had to replace bulbs several times but still difficult to see 20 ft in front of me when driving the dark roads in north west New Jersey. Was told it was a known issue and to drill holes in the back of the headlight, which I did not do since I didn't want to damage the assemblies. The cost to replace both assemblies would have cost me at least $2000 or more which I did not have. I replaced the assemblies with aftermarket ones and had them installed by my mechanic. I than received the letter from Cadillac that they would reimburse us. I filled the paperwork and sent all the documentation. Never hear back for months so I followed up and was told I was missing the vin # on the receipts. I resubmitted the documents with the vin # and again waited. Made 2 more calls one said it was bring processed and should get a check in 90 days the second told me it was still being processed. Waited again for my check and still nothing 2 more phone calls and the second one has now said it was declined. When I ask to speak to a supervisor I was told there was no one there. I asked for a phone # to call someone and again was told there was no # to be given. I kept trying to speak to someone and finally the women told me she was done with our phone call and hung up on me. I don't know what or who to speak with to get this resolved. I am out $1000 for a know safety issue. If I hadn't replaced my headlight assemblies I would not be able to drive my car at night. Please contact me and assist in any way possible. Thank you for your time and consideration in helping

- West Milford, NJ, USA

I have several recalls that were not done to my vehicle. I moved around alot and when I asked the dealer, they said no. I found out that I paid for some of my recalls including the latest one with my headlights/ headlamps. They have been an issue for many years with water, moisture, the dealership said wear and tear, not so, faulty from all the complaints world-wide. I had purchased my vehicle straight up from the dealership in 2011. I have been the only driver and owner of my vehicle. Can you please help me recover all the recalls for my vehicle so my car can get fixed. Thanks again in advanced.

- Paterson, NJ, USA

There is water getting into the lights in making them [xxx] and not work very hard to see at night parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Sacramento, CA, USA

When the headlights are on the normal setting, they barely light up the road ahead. The brights must be turned on in order to see anything.

- Pittsburg, CA, USA

The headlights never have worked right. From day one, they never put out enough light to see to drive at night. They come on, but you cannot see unless you turn on the brights.

- Pittsburg, CA, USA

There is moisture in the headlamps which has caused the lights to dim to the point that it is unsafe to drive at night. I can see when I turn on the high beams but I can only do that when there is no oncoming traffic.

- Indian Trail, NC, USA

Improper seal allows moisture and cobdensatuon in which causes the headlights burn out. I have owned this vehicle for 2.5 years and have replaced the headlight bulb 3 times.

- Buffalo, NY, USA

When using low beams it's like driving blind! you can barely see a foot in front of you at night. Must use high beams at night or risk your life due to lack of visibility due to discoloration/problem with lens covers!

- Earlville, NY, USA

The headlights on the car don't work properly. They are too dim to see at night. You can't see the roadway at all. Light replacement doesn't fix problem. Is a problem that the car was built with. Others I know are having the same issue. There needs to be a national recall on this to help safe people from traffic accidents that are the manufacturers fault.

- Little Rock, AR, USA

The seal allows moisture. The headlights burn out.

- Shreveport, LA, USA

Headlights are dim on low beam with condensation present inside housing. Very dangerous nighttime driving. Must use high beams in order to see to drive which also creates very dangerous driving conditions in the face of oncoming traffic. Have also had rear axle repaired which appears to be a very common problem with Cadillac Srx models

- Knoxville, TN, USA

Major driving impact diagnostic report 2 issues found fuel pump control P025A fuel pump control module qeuested mil ilumination P069E

- Bronx, NY, USA

My headlights are dim. I cant drive it after dark. Very dangerous.

- Baton Rouge, LA, USA

I bought the used car about one month ago. I was extremely happy with the car until I had to drive it one night. It was like driving a car at night using one 6 volt battery operated flash light forr the low bea M head lights.. after reviewing the massive on line complains, I call Cadillac direct and ask for help. They suggested I take it to a GMC dealership in mckinney Texas. I was told they could repair 100 percent for $,890. I agreed and paid and left the car for an entire day. The car was returned that evening and I drove it that night with no improvement what soever. They is no way this car could pass a Texas safety inspection. I am a heart and lung and kidney patient and my wife drives me and its raining some days and dark early evening now and this is a dangerous vehicle! you can't see a thing and no one can see you at all!! what makes our vehicle more dangerous, its black and no one can see us at night or bad weather!! we need your help terribly before there's a tragic accident!!! D

- Allen, TX, USA

The driver side head light is significantly dimmer than the passenger side making night time driving almost impossible. We replaced the bulb with top of the line one, and when that did fix the problem, we returned it to the dealership to have them service it. We picked the car up after they also replaced the bulb but they said for us to call a Cadillac dealership to further help us. The Cadillac dealership confirmed there was a recall on my exact model and infor.ed us that we should be receiving a letter in the mail with further instructions, but we as of today, have not received.

- Conroe, TX, USA

Headlights constantly foggy on inside. Bulb brightness inadequate for night time driving. Dangerous!

- Beaufort, SC, USA