10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
48,171 miles

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« Read the previous 20 complaints

problem #42

Dec 012017

SRX

  • 100,000 miles
My 2011 Srx needs to have the front passenger headlights replaced due to water in it completely out and now the driver side as well is having condensation and water leaking. So I now have to have two headlights replaced. Headlight outage was noticed driving home on highway and noticed car is not lighting up the highway properly.

- Augusta, GA, USA

problem #41

Dec 262017

SRX

  • 55,000 miles
Headlamps have become so dim they are very dangerous and the only way to drive at night is with high beams which is also not safe for other motorist. I do not see any moisture in either headlamp as others have stated. In reading the other numerous complaints this is a situation that needs to be addressed and repaired by the manufacturer for a faulty and dangerous product.

- Belton, TX, USA

problem #40

Dec 102017

SRX

  • 83,000 miles
The headlights on this vehicle provides no illumination when set on dim. We have to drive with our brights all the time. Absolutely can not see when using the dim setting. It is frightening.. it does not matter if vehicle is moving or sitting still...using the dim headlights provide the same illumination as not using any lights at all.

- Jacksonville, FL, USA

problem #39

Sep 012017

SRX

  • 64,500 miles
Extreme moisture buildup in both headlight assemblies causing decreased nighttime visibility and additionally causing bulbs to blow out. Purchased 2011 Srx used in 2017 with 63,000 miles, not aware of the defect at that time. A limited warranty was also purchased for an additional $2700 but was informed after asking the dealership to investigate that defective headlights are not covered. Quoted almost $5,000 to replace both. This is highly unsafe as well as unfair to the public, not only the risk of failure potentially causing bodily harm but I do not believe that I should be required to pay an additional $5,000, not including the warranty purchased, to repair a manufacturer's defect.

- Winston Salem, NC, USA

problem #38

Dec 052017

SRX

  • 40,000 miles
Visibility is dangerous when headlights are on low beams. It appears as if you are driving with your lights off- major safety hazard- very dangerous!! was almost hit head on because driver did not see my vehicle.

- Greensburg, PA, USA

problem #37

Nov 302017

SRX

  • 93,000 miles
Head lights full of water

- Fulton, NY, USA

problem #36

Nov 012016

SRX

  • 95,000 miles
11-21-17 after driving in the darkness of winter now I have noticed my headlights both right and left are very dim and har to see the road ahead. My bright lights work well and I use them when no other cars are coming head on. I thought is was my eyesight but started to investigate and saw hundreds of complaints on line. Have not seen any recall notices for this dangerous headlight fault. Auto headlights are dim when driving.

- Ashland, MA, USA

problem #35

Nov 202017

SRX

  • 78,500 miles
I have a 2011 Srx that has 78,000 miles on it. The headlights are not sealed properly and water leaks into the headlamp assembly. The water has caused the headlights to be so dim that I can barely see at night. It's like driving with flashlights. I took it to the dealer and they wanted $1400 for new lights. I called GM to see if they would assist with this outrageous amount of money for new headlights and they refused any assistance. The said this was a normal maintenance item. I have been driving for 40 years and have never had my headlights leak and have moisture in them, so I disagree that it is a normal maintenance item. When I balked at the $1400 quote, the service department at the dealer suggested that they could drill holes in the outer cover and do a restoration cleanup of the light assembly. I paid $418 for them to do that. Just picked it up and there is still water in both lights.

- Mooresville, NC, USA

problem #34

May 052016

SRX

  • 35,000 miles
Driving lights went dull. The lense and reflector turned yellow. We had to replace both lights.

- Houston, TX, USA

problem #33

Nov 062017

SRX

  • miles
Constant moisture in the headlamps cause serious vision issues when lights are on dim. Lighting is obstructed and visual of the road is seriously impaired. The dim lights are not functional with consistent moisture. There is a current lawsuit involving other GM vehicles for this very reason. A recall needs to be issued.

- Lineville, AL, USA

problem #32

Mar 122016

SRX

  • miles
Water is getting into the head lights on both sides of my car

- Chester, SC, USA

problem #31

Aug 082017

SRX

  • miles
The headlights are both full of moisture and they keep shorting out and don't work allo the time.I called cadillazc dealer and they want $4500 to replace them.I can N ot get after market headlights.they have motors in them which move when car turns.I heard that there is a defect in in them an D GM has not said anything about it.not sure if this is gtrue or not but I can't see the price to replace them and im disabled, retirfed and soun ds like the price is out of this world and feel like they are price gouging!!!! took them apart an D dried them out but moisture came right back in both headlights again.can not see any defects in lights but moisture is still getting in and causing lights not to work.been driving around with fog lights but I no this is not safe and something is wrong for both lights to fill up with moisture.Cadillac dealer (hill Cadillac in newtown square pa said they are not covered under extended warranty and car only has 50,000 plus miles on it and headlights fill up with moisture and short out.the price to replace them is outragious and heard that still might not correct it"??"

- Aston, PA, USA

problem #30

Aug 302017

SRX

  • 28,000 miles
Headlight assembly developed condesation and light failed

- Ft Lauderdale, FL, USA

problem #29

Aug 222017

SRX

  • 4 miles
While driving my vehicle on the highway I had a hard time to see the highway & the panel on my dash came on saying my right low beam lamp needed to be checked. I drove home very carefully & parked my car. The next day J brought my car to see about getting the lamp fixed & they told me I needed a whole new light assembly. I've read in the internet that hundreds if not thousands of people are having this same problem in their Cadillac Srx 2011. I think if that many people are having these problems there should be a recall in this make & model car. It will cost over $1400 to fix it. They said there is condensation/water which caused it to go out its. It sealed correctly

- Marksville, LA, USA

problem #28

May 212016

SRX

  • 68,000 miles
The contact owns a 2011 Cadillac Srx. The contact stated that the front driver and passenger side headlights did not illuminate brightly due to moisture within the headlight assembly. The contact took the vehicle to the original unknown local dealer where they removed the headlights and added a protective coating; however, the remedy failed. The vehicle was taken to another local dealer (thompson Buick GMC Cadillac, 2600 wake forest rd, raleigh, nc, 27609) to be serviced for a separate recall and the contact informed them of the moisture in the headlight. The dealer stated that the moisture caused a film and the diagnosis would be to remove and replace the headlight structure reseal. The vehicle was not repaired. The manufacturer was made aware of the failure and provided case number: 83169952152. The manufacturer advised the contact to take the vehicle to be diagnosed. There were no open recalls for the failure. The failure mileage was approximately 68,000.

- Zebulon, NC, USA

problem #27

Mar 152016

SRX

  • 80,000 miles
The contact owns a 2011 Cadillac Srx. The contact stated that the headlamps failed to operate intermittently. The vehicle was taken to the dealer (bill black Chevrolet, Cadillac at 601 E. bessemer avenue, greensboro, nc 27405) to be diagnosed. The contact was informed that there was condensation in the headlamps. The contact was informed that the headlamps needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.

- High Point, NC, USA

problem #26

Apr 012017

SRX

  • 70,000 miles
The contact owns a 2011 Cadillac Srx. The contact heard a thumping noise coming from the rear of the vehicle. The contact took the vehicle to jba Chevrolet dealer where it was diagnosed that the suspension failed and the head lamps were leaking. The suspension and head lamps needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened case number: 8/29942455009. The approximate failure mileage was 70,000.

- Ellicott City, MD, USA

problem #25

May 242017

SRX

  • 66,000 miles
I own a 2011 Cadillac Srx 66,000 miles, it has been in our family since it was purchased new at camargo Cadillac. I took it in today for simple oil change and tire rotation. I was informed by phone that my headlight was out on the driver side, news to me. This car has a catastrophic defect in the headlamps and I am not the only one to experience it. There are numerousreports of this issue online, where condensation builds in headlamp and causes failure. Am I not suppose to drive my luxury vehicle in the rain or take it to the car wash" I first experienced this on my passenger side light in late 2015, light failed while driving and the whole headlamp had to be replaced. Now a year later we are going through the same issue with the driver side. I assume this will fall on deaf ears as no one wants to do anything to assist with this issue from dealers to GM customer service. $1300 fora new headlight assembly for second time on a car 6 years old, unheard of ! I have owned several vehicles at the age of 46, and have never had to have 1 let alone 2 headlight assembly's replaced. GM has an issue and should own up to it !.what was even more aggravating was the non-chalant attitude at thejeff wyler Cadillac dealership and with gmcustomer service, as if this was normal and I was crazy. Honestly take a pole of GM employees how many of them /or their family members have had / and would be okay withpaying for 2 headlight assembly's replacements on their 6 year old luxury vehicle ????"

- Cincinnati, OH, USA

problem #24

Mar 102017

SRX

  • 45,000 miles
Water intrusion into headlamp caused ballast and bulb to short out.

- Amherst, NY, USA

problem #23

Oct 012016

SRX

  • 47,000 miles
The contact owns a 2011 Cadillac Srx. The contact stated that the headlights failed to project enough distance light. A certified mechanic replaced the bulbs; however, the failure occurred. The certified mechanic was unable to remedy the failure. The contact called the dealer who informed the contact that the entire headlight assembly, including the high beams, needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 47,000.

- Miami, FL, USA

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