10.0
really awful- Crashes / Fires:
- 5 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 45,929 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Headlights are very dim and can't see at night. Sometimes lights just go off.
- Lafayette, LA, USA
I bought a 2012 Cadillac Srx about 4 months ago. The headlights are a huge safety issue! I thought maybe it was only my vehicle but after reading dozens of complaints, this is a manufacturer issue that Cadillac needs to address asap! I cannot see to drive at night without turning on high beams which creates another safety issue for oncoming traffic. I am not elderly or someone with vision problems and when I cannot see the white lines just a few feet in front of me, it is ridiculous! I hope Cadillac realizes the liability of this issue and that if someone is injured or killed because they cannot see, they will be held accountable. There are far to many complaints for them to ignore this! I am stuck now with a vehicle that is useless if you cannot drive it when you want! the moment I can get enough paid off, I will be selling it and never buying another Cadillac product.
- Chipley, FL, USA
My front headlight are a hazard. I've had the bulbs changed multiple times to no avail. I have to drive at night with my bright lights on. I have complained to GM, and they aren't trying to fix the problem, this is a known problem with the light seals. There needs to be a recall before someone is killed.
- Conyers, GA, USA
I purchased my 2012 in 2016. Recently my headlights have started to dim. It becomes very hard to see at night to the point that it almost looks as if I don't have any lights on it all. Most of the time I have to cut my high beams on which creates a problem for oncoming traffic.
- Jacksonville, NC, USA
When lights are placed on dim you cannot see to drive at night. Very dim and unsafe.
- Fyffe, AL, USA
When driving at night on low or dim you do not have enough light to see anything or anyone and they can not see you we have almost had several wrecks because of this issue I have taken my car to both the dealerships in huntsville tx where we bought it and also the one in conroe tx and both have told me the know about this problem but there is nothing they can do about the problem because there is no recall I know that this is an on going problem that they have know about for several years and that several lawsuits have been filed in state courts in ca and
- Conroe, TX, USA
The headlights are very dim and virtually useless at night. I changed the bulbs with new ones and the problem still persists.
- Shawnee, OK, USA
GM known defective headlights for all 2010-2015 Srx that have become extremely dim over time and so now have to drive only with bright lights at night at all times. GM dealer told by GM to routinely pass the extremely dim lights as within specs to escape warranty period, even though the lights are obviously too dim until finally become totally dark on low beam after warranty expires but offers no way to fix. GM offers no method to fix except to install new headlights for a $2,000 temporary measure that requires removal of the entire front end of the car, while also admitting that issue is certain to re-occur. Headlight bulbs are already replaced with no improvement. GM denied to repair or come up with an improvement and says nothing further will be discussed without a recall.
- Brentwood, TN, USA
2012 Cadillac Srx has dim front headlights. Very dangerous. Have to drive with bright lights on, also very dangerous. Need resolution of some sort from Cadillac.
- Fenton, MO, USA
I am the second owner of a 2012 Cadillac Srx, purchased I. early no ember 2018. The headlights are dangerously dim. The cause has been traced to faulty sealant around the factory headlight assembly which allows moisture into the chamber, ruining the bulbs. I am forced to use high beams when driving at night, blinding oncoming traffic and thus creating a danger to the public. This hazard affects 2010-2015 models. There are numerous complaints posted on the internet describing the problem, and how fm and Cadillac deny the fault and offer customers no workable solutions. Lives are at stake here. Please investigate promptly to confirm the existence of this hazard, and force fm to address it properly. Thank you.
- Bella Vista, AR, USA
Headlights on regular setting are horrible and almost no visibility is provided. Must be used on high beam to have safe driving visibility, but this is risky to oncoming traffic and my safety.
- Alachua, FL, USA
The contact owns a 2012 Cadillac Srx. While driving various speeds, the low beam headlights were very dim, which made it difficult to see the road ahead. The contact mentioned that the headlight bulbs were changed, but were still inoperable. The vehicle was taken to wharton Cadillac (1225 7th St, parkersburg, wv 26102 (304) 485-7511) where the contact was informed that the only thing that could be done was to change the bulb to a brighter bulb. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 101,000.
- Belleville, WV, USA
Driving at night is very difficult without turning on bright lights. I have noticed this problem for years but seems to be getting worse. The left headlight may be dimmer than the right.
- Estero, FL, USA
Dim head lights... unsafe driving conditions at night have to use bright lights often which is bad for other drivers
- New Richmond, OH, USA
Headlights get very dim, to the point that they appear to be turned off. They do not even illuminate the lines on the road. This happens whenever there is any mist or rain, or humidity. Very dangerous as I cannot even tell where the lanes of the road are without flashing on my high beams, which oncoming traffic does not appreciate.
- Manson, IA, USA
2012 Cadillac Srx with only 63332 miles. Both headlights started sweating moisture inside lens. This started after I had to start parking the Srx outside overnight about 8 months ago. Then right headlight went out. Dealer charged $1561 plus installation to replace. Now I have to try and dry out the moisture each day on the left light even if the Srx is not driven. Very disappointed in my first Cadillac. Should be my last.
- Plano, TX, USA
Low beam headlights do not provide adequate light to drive at night. In order to see the road must drive with headlights on high beam. While I was driving ran off of road while passing an oncoming car in other lane because I could not see road. Also could not see turn lane for making a left turn. Traffic behind me was backed up and they blew their horn because I was not in the turn lane. I could not see the lines for left turn lane because of on coming traffic I could not use my high beams!!!! this has been happening for a year or more but tonight it was very frightening!!!
- Taylorsville, NC, USA
Low beam headlights are too dim to drive at night. The dealer says there is no complete fix that's just the way it is. Tried brighter bulbs no help, the design of the head light assembly is flawed and if you replace them it's only a temporary fix. The only way to see at night is with hi beams on.
- Grant, FL, USA
While driving or in park at night, unable to see safely with low beams on--must drive with high beams on. There is excessive moisture inside of headlight which is supposedly sealed. Paid $700 to have one headlight assembly replaced with original (not aftermarket) two years ago and the seal is clearly broke. Have also tried replacing bulbs. After reading of the class action lawsuits in California and Florida, I contacted Cadillac to see if they would replace my head lives. Because I am out of warranty, they were on willing to work with me, even though this is clearly a safety issue. While driving with low beams on, one cannot even see the center or side lines of the road you are driving.
- Vermontville, MI, USA
- Salem, MA, USA