The contact owns a 2013 Cadillac Srx. While operating the vehicle, the backup camera and navigation system failed to operate. The vehicle was taken to the local dealer (Cadillac of knoxville, 10005 parkside dr, knoxville, tn) and the que panel was reprogrammed, but the failures continued. The manufacturer was not notified. The failure mileage was 50,000.

- Knoxville, TN, USA

The contact owns a 2013 Cadillac Srx. The contact stated that the Cadillac user experience (cue) touch screen failed to function. When attempting to utilize the touch screen function, it was unavailable due to the internal failure of the cue system. The contact was unable to use specific electrical functions, such as the defroster, which had to be manually selected from the cue touch screen. The dealer (gross Chevrolet Buick Chrysler Dodge Jeep Ram of neillsville, 404 E division St, neillsville, wi 54456, 1-(715) 743-3207) suggested having cue customer care assist with the failure. The contact was referred to the dealer regarding the repair cost. The dealer and the manufacturer refused to cover the repair. The cue manufacturer, dealer, and the vehicle manufacturer advised the contact to replace the cue touch screen. The part was not replaced. The approximate failure mileage was 77,000.

- Marshfield, WI, USA

At all times my headlights are dim and when I first start my vehicle my headlights strobe. I understand this is a common problem so I called my local dealer as well as Cadillac and both told me it would not be fixed as a recall/safety concern. When operating my vehicle at night I must drive with high beams, it's as if my low beams aren't on at all. My problem started around 80,000 and now at 91,000 my headlights are useless.

- Jacksonville, NC, USA

The cue system is not working. Looking at blogs it seems to be an on going issue that Cadillac needs to address.

- Swansea, MA, USA

The cue system stoped working with the tough screen and its now impossible to set up hands free driving.

- Chanhassen, MN, USA

Bought a 2013srx ( used)low beams are very dim. Cannot tell they on on at night. High beams great. 53000 miles on vehicle. I feel it is dangerous to drive at night.

- Pell City, AL, USA

The lift gate will not open due to the control module short circuitiing. This was due to water backing up from the sunroof drain hose which seeped into the trunk area and shorted out the liftgate control box.

- Kearny, NJ, USA

I have a 2013 Cadillac Srx. I have had it exactly a year from June 30 2017-June 30th 2018. I have had problems with the lights every since I bought it. When you go from bright to dim its like cutting off your headlights completely. It is very unsafe and dangerous. I took off work one day to take the car back to the same dealership I bought it from to see if they could fix the problem. They tried there best not to work on it. They had every excuse. They first wanted me to trade my car in for another and this took 2 hours and they wanted me to pay 10,000 extra to what I already owe on the car I bought from them the first time. Then I tell them I want my car fixed. So they send me to another employee. He trying his best to find any excuse to not be able to work on it. Needless to remind U I purchased a bumper to bumper warranty when I bought the car I paid an extra $2,400. So the employee is telling me it does not cover the bumper it only covers electrical components between the bumper. So I was lied to when I bought the warranty. Besides that he then tells me that it will be $150 just to check my headlights even to he already checked with another Srx and said that they where really dim compared to the other used Srx. But he want to charge me $150 just to check for electrical problems and charge me $21 a bulb. Needless to say I waited another 2 hours I was there for 4 hours and nobody tried to fix nothing.

- Lincoln, AL, USA

The Cadillac cue (information/navigation/air condition system) developed spider web type cracks inside the screen; this makes it hard to see or use control features. I went online and found hundreds of people are having the same issue. One person has only 19,000 miles and has the web like cracks. It was 90 when I got into my car and saw a few of these cracks (these cracks are smooth to touch on screen), but a week later it's gotten bigger. A source says it's a factory defect, and that the cracks are ther glue or adhesive has dissipated, and is detaching the screen from the actual component. I have 44,000 miles on my vehicle... it stays under the carport, but is still having this issue. With so many people complaining and posting pictures on General Motors discussion thread, one would think something would've gotten done. As stated before, it was a small line and it's constantly spreading throughout the Cadillac cue screen. It's a simple issue, but should consumers have to pay the dealership for something they have no control over? here is the link with others complaining about ther same thing. Https://www.cadillacforum.com/forum/Cadillac-Srx-10/cue-screen-spider-webbing-16740/

- Miami Gardens, FL, USA

The contact owns a 2013 Cadillac Srx. The contact stated that the Cadillac user experience (cue) screen was cracked. As a result, the various functions that the cue screen controlled were no longer functional. The failure occurred while at a Goodyear repair facility. The Goodyear technician informed the contact that the failure was due to extreme temperatures. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was notified and did not assist. The failure mileage was approximately 61,000.

- Akron, OH, USA

The seat warmer in my vehicle malfunctioned and caused a fire in my driver's seat. I was not driving my vehicle at the time. I used the auto start feature to turn on the car so I could clear the snow from my car. When I got in my vehicle, I sat down and could smell something burning. It took me a minute to realize that it was my seat that was on fire.I was able to put the fire out by patting the flames with my gloved hands before the fire got out of control. I notified my local Cadillac dealership as well as the General Motors corporate office about this issue. General Motors has concluded that they will not accept any responsibility for the damages nor will they issue a recall or warning to other consumers of this defect. Since this happened to me I have found that there are other victims of the same issue. In Indiana, another family had the same thing happen to them and like me Cadillac General Motors is not taking any accountability. I believe that consumers are at risk and someone needs to ensure that they are made aware of this risk and should Cadillac accountable for allowing these tragic situations to continue to occur. I was fortunate that I was not injured. Someone else may not be so lucky.

- Charlotte, NC, USA

Can not see with low beams at night. Also, the screen freezes on the "cue" display

- New Smyrna Beach, FL, USA

Cadillac cue touchscreen is inoperable. Vehicle has 31,000 miles. I purchased the vehicle new. Vehicle is out of warranty but according to web searches, this is a common problem with the cue. The touchscreen is non-responsive to touch interface for various automotive systems which could be a safety hazard. Such as defogging or defrosting the windshield. Systems such as navigation, interior climate control, media controls, bluetooth controls, and other electronic controls. The dealership says it is out of their control. I do not want to pay $2500 (Cadillac quote) to repair something that appears to be a common failure item for the year model.

- Houston, TX, USA

The contact owns a 2013 Cadillac Srx. While driving approximately 13 mph, the vehicle started to jerk and the electric seats and gps did not work. There were no warning indicators illuminated. The vehicle was taken to the dealer (king O'rourke GMC Buick, Cadillac in smithtown, NY, 631-724-4700) where the failures were repaired under the warranty. The contact also stated that the power liftgate did not work. The same dealer was contacted and an appointment was scheduled for November 3, 2017. The manufacturer was notified and stated that the failure would be investigated. The contact was issued a case number. The failure mileage was approximately 50,000.. consumer stated water damage in car due to failed sunroof drains. Front passenger and rear passenger carpet and water in trunk. Updated 8/6/18

- Kingspark, NY, USA

The computer on the dash that controlls the back up cam radio etc. Has been replaced while under warranty began cracking for no apparent reason. Cadillac will not replace the part and cannot guarantee the part will not fail a 3rd time. Told many people have this problem.

- Canoga Park, CA, USA

The contact owns a 2013 Cadillac Srx. Upon starting the vehicle, the defogger failed to operate due to the fact that the touch screen in the vehicle was inoperable. The vehicle was not diagnosed or repaired. The contact scheduled an appointment with coleman Buick GMC Cadillac (100 renaissance blvd, lawrenceville, NJ 08648 (609) 482-3473). The manufacturer was not made aware of the failure. The failure mileage was 27,000.

- Burlington, NJ, USA

The Cadillac cue system is not responding, it is completely frozen. I am not able to control the climate nor hot or cold, not able to defrost my car. The screen defect can cause or could lead to the loss of ventilation control functionality. This is dangerous and most certainly a safety issue. The issue occurred when car was stationary as I was turning my car on to head home from work I noticed the screen was not functioning.

- Garland, TX, USA

Cue problems. The touchscreen goes black or freezes while the vehicle is moving. Also the middle bottom section does not respond affecting heating/ac functions.

- Boise, ID, USA

Cue system froze. Unable to control radio, navigation system, heater, A/C, hands free phone, etc. Went on a Cadillac forum and was able to reset it one time and then quit working again after a few. I was unable to reset it a second time. Unfortunately, this all happened at 52,000 miles 2,000 miles after the warranty expired. I am not willing to pay close to $2,000 to have it repaired, after doing research, this electrical issue seems to be a frequent problem and should result in a recall.

- Waterford, MI, USA

After 52000 miles the cue touch screen does not work

- Kalispell, MT, USA