10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
20,065 miles

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« Read the previous 20 complaints

problem #2

Nov 282013

SRX 6-cyl

  • 1,521 miles
I had a loss of acceleration occur on thanksgiving day. I was driving down a residential road at about 25mph when I came to the stop sign at the end of the road where I was turning right. I coasted up to the stop sign and looked to the left and it was clear and then proceeded to turn right. I pressed on the gas and it very slowly moved me into the lane and then stopped, it would not move at all. I depressed the gas all the way down and nothing happened. I didn't hear the engine rev as if it was in neutral or anything, it was just like it was dead. I didn't see any indicator lights on the dash but I was more concerned with the fact that I had a car behind me that I was concerned was going to rear end me as he was expecting me to continue moving as I turned into the road. Fortunately there wasn't a car coming from the left as I could have been hit since I as sitting there diabled in the road. After about 4 seconds the car finally responded and took off. I had the gas pedal all the way down so when it finally engaged my tires squealed and I took off. So here are the details: Time of incident was 4:02pm on 11/28/2013 and the car had 1521 miles on the odo and a full tank of gas. The car had been sitting about 4 hrs and I had been driving the car about 1.5 miles when it occurred. The outside temp was 64 degrees. If the car didn't move me forward into the road and it just didn't respond at the stop sign that wouldn't be nearly as bad but it moves you about 5 feet into traffic and then stops responding for about 4 seconds and if there was an on coming car I would have been hit. There have been several reports of this happening on this forums and it is obvious that there is something wrong somewhere in these cars (particularly the 2013). This is clearly a safety issue and Cadillac needs to figure this out before people are hurt or dies due to this malfunction.

- Ruskin, FL, USA

problem #1

Jun 292013

SRX 6-cyl

  • 600 miles
This is a report of a nearly fatal accident on June 29th, 2013 with a new Cadillac Srx that was leased from GM. The accident involved both me and my daughter who were belted in the vehicle which caught fire and accelerate to 110 mph. We were traveling on rt 127 N with the cruise control set at 60 mph. I was passing another vehicle and the speed started to dramatically increase. I would break and the speed would come down and then it would continue to rise. Black smoke was coming out of the engine. Using both feet on the brake, it finally came down to 5mph, but it would not stop. I pulled over at 5 mph and shifted the car into park. I used onstar and shortly thereafter the fire department, the sheriff, and another police officer were on the scene. This was a life threatening event!! the car was towed back to the dealership in adrian. I leased this car on 5-31-13, our second Srx and less than a month old. I sent a letter to [xxx] at GM regarding the aforementioned and have had no response. I am going on week two with no car and no resolution with this incident. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Adrian, MI, USA