The headlamps are defective and do not provide adequate lighting at night. I replaced the bulbs on 1/3/2020. The issue is not the bulbs it's the lamps. I would like to have the lamps replaced by Cadillac.

- Roswell, GA, USA

My car is unsafe to drive unless I use high beams at all times. This is not a simple change the bulb fix. This is a very well known issue with 2010-2015 Cadillac Srx models that the headlights are so dim at night that the car can not be driven safely. GM, instead of doing a national recall has instead settled on a class action lawsuit where the owner has to bring the car in and pay out of pocket roughly 1500 dollars for replacement parts and then they will reimburse the cost. I do not have the extra money to replace their defective headlights. GM needs to step up and issue a recall as this is an extremely dangerous situation.

- Kiln, MS, USA

I bought my caddy in 2015 (after defect was made known to repair shops) at carmax. Replaced light bulb 1/2020. The problem is the headlight housing lets water in dimming bulb until night driving is impossible! I recieved the notice from GM about headlight defect late March 2020. The pandemic hit and I didnt have the $ or willingness to expose mysef to covid. GM gave owners until June 2020 to make the repair out of pocket and file for reimburse ment. 6 months later customers are still waiting on checks for reimbuirsement. GM refuses to reopen the matter and feels they have done enough to make this right for customers. This will eventually cause a wreck and possible death.

- Matthews, NC, USA

Passenger headlight has water inside, headlight dimmed, can't see on one side of car, driving can't see at night

- University Park, IL, USA

Weather seals appear to erode prematurely, which may allow moisture to enter the headlight casing and cause the bulb to flicker, dim or burn out entirely. The replacement headlights also use the same design which results in out of pocket expense even for faulty replacement lights.

- La Porte, TX, USA

The headlights have failed and do not illuminate the road at night making it very unsafe to drive at night. The headlight do do not illuminate the road when the car is moving or stationary and all the bulbs work properly.

- Lincroft, NJ, USA

For the past few years my wife's Cadillac Srx headlights have been getting worse and worse. We have had all bulbs replaced by bill cramer Chevrolet in panama city Florida. The new bulbs were better for a little while but now when using the dim headlights, you cannot even tell they are on. The bright headlights have to be used at all times while driving at night, or you cannot see anything at all. This is a lawsuit and accident waiting to happen. I can definitely see moisture getting into the light housing and I think it is causing all the problems.

- Blountstown, FL, USA

Headlights are so dim I refuse to drive at night. It is dangerous. I realize there are lots of complaints already and even a few class action lawsuits against GM. I just wanted to add one more

- Temecula, CA, USA

The contact owns a 2013 Cadillac Srx. The contact stated that while driving at night with the low beam head lights activated, the illumination was very dim which created a visibility hazard for the driver. The cause of the failure was not determined. King Cadillac located at 1700 w. evans St, florence, SC 29501, was notified and advised the contact that the headlights needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

- Florence, SC, USA

My headlight has constant condensation causing the bulb to burn out. Such poor visibility I was forced to lower headlights and drive with brights on just to see the lines on the road. I do everything I can to avoid driving at night. My son will visit me every other week and put a hair dryer on it to remove the moisture.

- Miami, OK, USA

Low beam headlights to dim. Unable to see at night. This is a vehicle safety issue. Almost ran a pedestrian over due to not being able to see him crossing the road.

- Gaffney, SC, USA

I just bought this 2013 Cadillac Srx luxury used from a car lot in madison wi. On our way home to baraboo wi the headlights turned on cause it was getting dark. I couldn't tell if the lights were on or not. To test to see if the headlights worked properly I waited until it was dark and I drove a half mile. As all the other owners of this model the low beams are not bright enough for night driving. I could not see what seems to be a few feet in front of me. I could not see the sides of the road at all. This is a major safety issue. I had to purchase a car because a deer ran in front of my old one. The insurance company totaled my car. I could not imagine trying to drive the same dark highway on my way home from work with these low beams. There are deer everywhere in wi. There is a class action lawsuit against GM in regards to this problem. I would like to see a recall or a fix to be available that would correct this dangerous issue.

- Baraboo, WI, USA

Low beam lighting is almost non-existent.....they know it is an issue and have offered to repair-- reimbursement only--with 3-4 months to reimburse an average repair of $1500.......

- Louisville, KY, USA

The contact owns a 2013 Cadillac Srx. The contact stated that the headlamps on the vehicle failed to illuminate as designed. The failure occurred without warning. The contact received notification to have the headlamps inspected by an authorized dealer. The vehicle was taken to harvey's GM Chevrolet Cadillac Buick located at (1500 tyler ave, radford, va 24141) where the contact was informed that the manufacturer would only cover a partial cost for the headlight repair. The manufacturer was notified and a case was filed. The vehicle was not repaired. The failure mileage was unknown.

- Dublin, VA, USA

Moisture in the headlights.

- Mckinney, TX, USA

The headlights on the vehicle are defective and do not work! this is a huge issue and there are recalls in some states but not wa state. Driving at night is dangerous and I am really scared as I have almost gotten in multiple accidents! I have had the headlights replaced at the dealership last year for over $300 and it did nothing. They actually seem dimmer. There is a verified moisture issue and you can see condensation in the headlight. I have kept my vehicle on the factory recommended service schedule in the 4 years I have owned it and it is so dangerous to drive at night. Replacing the bulbs to newer better ones did nothing and the dealership says there is nothing they can do. Based on the number of complaints and letters some owners are getting they are aware of the problem. Am I supposed to sue GM when I get in an accident or worse due to faulty equipment that they are aware of" why is nothing being done to help" this is so dangerous.

- Lynnwood, WA, USA

My headlights are so dim at night it's dangerous to drive. I have to put my high beams on to see.

- Washington, NJ, USA

Low beam headlights continue to get dimmer with time rendering the vehicle not driveable in the dark. Problem started a couple of years ago and when I investigated the issue, it appears that over 300,000 vehicles are affected. GM has ackowledged the problem and settled with owners in California and Florida but refuse to repair any other vehicle outside those states. The headlight selas are defective allowing moisture to enter the headlight assembly corrding contacts affecting the bulbs. Estimated cost to repair ranges between $1600 and $3000, replacing the headlight assemblies with the very same design. GM will not cover the cost. My wife will no longer drive the vehicle in the dark as she doesn't feel safe any longer because of the difficulty seeing the road.

- Londonderry, NH, USA

My 2013 Srx has dim light can hardly see at night unless I put on high beams. Cadillac has paid some customers to have this fixed. They are just giving other effected customers the run a round. The in any beam lights are not adequate at any time.

- Largo, FL, USA

Known problem with headlamps/ headlight assemblies. They are so dim it's like they aren't even on. Brights work fine but the low beams are absolutely awful. We've even changed out the bulbs and it made zero difference. They have gotten progressively worse as time goes

- Germantown, TN, USA