10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 32,606 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The low beam headlamps continue to grow dim while driving at night. There is a slight regeneration when vehicle is turned off. Restart the vehicle then the headlights appear to continue to dim while driving at night. This is a national safety issue. Several lawsuits have been filed in California, Florida, Illinois.
- Richards, TX, USA
My 2014 Cadillac cue screen has developed spider web cracks which prevent me from seeing through the screen. This has become a safety issue because I am unable to view the backup cameras. This is a known issue with Cadillac with numerous complaints. I have only 35,000 miles on my car. One day after leaving my car outside during a hot day, the cracks appeared. Cadillac/GM should be responsible for this defective product.
- Galveston, TX, USA
Dim lights are to dim. Cant see with them. Cant drive at night because they are to dim.
- Midlothian, TX, USA
Shortly arriving being moved to Texas by the army, I noticed a hairline crack in the top left corner of my cue navigation system. After a few days the crack spread and began affecting the touch screen. Initially a small section at the bottom of the screen stopped responding to touch. Thus making it impossible to change radio stations or enter an address into the navigation. Approximately a week later the entire cue system stopped working. From what I have seen online, this is a common issue for the Cadillac cue system shortly after vehicles reach 50K miles.
- Laredo, TX, USA
The cue system stopped working. This is the touch screen on the dash that controls the heating, air conditioning, radio, navigation and others. Called GM asked if they would pay for the replacement and the answer was no. They went on to say they were sorry for the inconvenience just take it to a GM dealer for repairs. Cost around $1600 dollars. There is no guarantee in one or two years it won't fail again
- Warrensburg, MO, USA
It was a 93 degree temperature day and the cue system internally cracked while parked outside my work office and delaminated causing me to be unable to use temperature controls or defrost temperatures at times. It only occasionally works but very rarely
- Hudson, NH, USA
Information center Cadillac cue does not operate. Brought to dealer on 11/17/2016 and was told 30 days to several months on back order. Today is 12/16/2016 called dealer no estimated completion time. Called Cadillac same answer. The Cadillac cue controls A/C, heat, radio and all the accessories. Does this fall under the lemon law? I have breathing problems and can't safely drive this vehicle. Temperatures this weekend will be -12 degrees Fahrenheit. Please advise what actions I can take to resolve this issue asap.
- Munster, IN, USA
- Baltimore, MD, USA