The next area of concern was entering the car dealership (trapp Cadillac in houma, Louisiana) on 12/28/2018 to have the headlights changed. The cost of this change/replacement was $942.94 for the labor. The dealership did, however, warranty the headlights. Made the headlamps good, but refuse to honor the labor(see attached) when driving at night/raining days the lights were so dim visibility was almost impossible for safe driving. There was a serious problem with the headlights on my Cadillac. I chose for the safety of my family and others this problem must be addressed immediately by professionals.

- Bourg, LA, USA

Low beam headlights are extremely dim and virtually worthless at night. The round center lens looks cloudy. The problem is not with the clear outer plastic covering.

- Gilmer, TX, USA

Front headlights are dimming out. Headlights are not giving sufficient enough lighting for driving at night. Headlights output is poor. I have experienced near accidents with other vehicles and pedestrians at night because of I can't see the lane dividing lines on highways and streets while driving at night because of the factory headlights dimming. The headlights doesn't even light up inside of my garage when projected at in close range. (I have included a photo)

- Houston, TX, USA

Just bought a 2015 Srx Cadillac on Feb 16, 2019. Test drove during the day, but by the time all was done it was night. Driving home and 1/10 of a mile out, I pulled over to see if the lights were on. They were, so I continued to drive. All along convincing myself it must be because I went from a car to SUV and it was my perception of sitting up higher. I believe I was so hoping since I had just signed a 'no waiting time' and ' as is' contract plus purchasing gap and extended warranty for over $3000 more! well, it is not my perception from a different level! I drove again and not only are the bulbs projecting different level of brightness( if U call it 'bright') but neither makes it where the road is safely visible. I had it in the dealership shop three days after purchase to fix the cue problem (dealership taking care of that) and asked to check headlights. I thought they changed bulbs and all was well since ivwas told they checked them and all was good to go. Not. I have written Cadillac via email and I have notified the Buick dealer where I bought the vehicle. After purchasing (big mistake I've learned the hard way) and this problem emerged, I searched internet and this is a common problem. I'm hoping Cadillac or the Buick dealership will help resolve this unsafe issue. If not, not sure what I will do without having to trade it in and probably lose $$ go with a different brand of car!! headlights (low beams) are too dim to see the road!

- Pace, FL, USA

There seems to be no fix for low beams "??"

- Haddock, GA, USA

I purchased this vehicle used in November 2018 from the local Lexus dealer. I didn't drive it at night prior to taking a trip in December 2018 when I left early in the morning in a rainstorm. I was shocked that I couldn't see a thing and thought it was just the rain. Later I discovered it was the headlights that were extremely dim. I contacted the local Cadillac dealer who knew about the problem affecting this year and other Srx models. They said they could replace the entire housing, etc but that the problem comes back. They said they could not replace with halogen or other after market parts since they are not Cadillac parts. They asked that I let them know if halogen lights would fix the problem if I go that route. How on earth could this car not be recalled to fix the problem? this situation is just plain dangerous and cannot be safely driven at night when lights are needed!!

- Bradenton, FL, USA

Low beam headlights are so dim that it is dangerous to drive at night. GM Cadillac Srx 2010-2016 has had this problem and GM will not fix the problem. Dealership also was no help

- Fort Worth, TX, USA

The low beams on this vehicle create a driving hazard at night. There literally are hundreds of complaints just by doing a google search. See also carproblemzoo.com GM/Cadillac has no fix. The lights do not project properly and in dark areas you can't tell at times that the lights are working. GM should be required to fix this issue. I replaced the halogen lights with new halogens and no difference. I then upgraded halogens to led bulbs with a minimal fix. Please take these issues seriously. People have written online that they cannot drive the vehicle at night. The only safe measure is to drive with high beams, which is not possible. This problem is systemic with the luxury edition Cadillac Srx. I think it's the lens or electrical. I think this is the reason that the 2016 Srx has hid headlights. Numerous websites indicate complaints from drivers who say that the Cadillac dealerships acknowledge the issue but also say that GM has not issued a fix. Dealerships want hundreds of dollars up to over a thousand dollars to fix it, but they also state that the fix might not work. Please investigate this. It is truly a serious safety issue. Please hold GM accountable. Thank you for your time and consideration. This problem occurs when driving. It is extremely difficult to see the road and to see people walking across the street and to see paint lines. The lights do not project solidly and widely as do other makes of vehicles on the road. I am taking my car to the dealership on 2/2/19 to ask them to assess the situation.

- Philadelphia, PA, USA

Purchased factory certified 2015 Cadillac Srx 11/2018. In 12/2018 one dim headlight stopped working. In 1/2018 2nd dim headlight quit working makin it difficult to see without bright lights. Fog lamps also stopped working. Truly a safety matter. Search of internet shows many other Srx's with same problem with no factory fix. Class action suit filed in California only. Problem is moisture entering housing where bulbs are mounted. Cadillac dealer could not state why dim headlights and fog lights don't work. Makes driving hazardous when bright headlights can't be used. Dim headlights and fog lights do not work at all.

- Thonotosassa, FL, USA

I recently purchased a 2015 Cadillac Srx luxury crossover SUV (50,000 miles). I noticed while driving at night, that the headlights barely illuminate the road. I contacted my local Cadillac dealership and spoke with service department personnel that informed me that this issue was systemic throughout the 2010-2015 year Srx models. This problem is so consistent throughout such similar models, and yet I am suppose to shell out $1300 to fix a known issue? I am willing to pay to replace the lamps but GM needs to do their part and fix the faulty component (that is their responsibility) that is causing dangerous driving conditions and constant issues with the vehicle.

- Charleston, SC, USA

Takata recall. Low beam headlights are so dim that it is dangerous to drive at night. GM Cadillac Srx 2010-2016 has had this problem and GM will not fix the problem.

- Seaford, VA, USA

Purchased from a dealership in ga front headlights seemed to be working at night, noticed they were very dim, but continued to drive at night alternating brights. Took vehicle to dealership recently after almost being hit at night and once in the rain, a car turned in front of me twice at night like they didn't even see me because now I realize they couldn't! I was told whole system would have to be replaced before mechanic even looked at vehicle. Googled Srx headlight issue and came up with lawsuit info because of this same situation. I cannot drive this vehicle at night it is a safety hazard and must use my bright lights, which causes other cars not to be able to see. The dealer gave me a quote for 1400 dollars for repair which I refuse to pay.

- Conyers, GA, USA

The headlights are extremely dim, afraid to drive at night because I can't see around or in front of me without using my high beams, its very dangerous. I feel that its a safety issue. I have also read that others have the same issues and Cadillac has not corrected the problem, I also read that there was class action suits in flordia and California because of this problem.

- Toms River, NJ, USA

The headlights on my Srx are so dim that I cannot see to drive after dark. After searching the internet it seems this is a very common issue that Cadillac has not addressed. We are now working with a mechanic to order aftermarket replacements since changing the entire headlight assembly. Replacing the headlight bulbs over the past weekend did nothing to improve the light put out by the headlights. I also visited the body shop that made a minor repair to the car in Dec 2018 thinking the headlights were misaligned and was told the driver side light was significantly dim compared to the passenger side. The issue with the headlights is for the low beams and not the high beams. This issue can be seen while parked or driving on the highway, during turns as well

- Tinley Park, IL, USA

The low beam headlights make it extremely dangerous to drive this vehicle at night. Purchased this car one week ago. First trip out at night and was frightened beyond belief. It is like driving with no headlights. Cadillac or GM has got to face this problem before someone is killed. We paid well for this vehicle and buyers should not have to foot the bill for a defect!! I will be happy to enter into a class action suit against either Cadillac or GM to force this hazard to be dealt with.

- Louisville, KY, USA

Headlight low beams are very dim. They are so dim it is very difficult to even see they're on when driving. It is extremely difficult to see in front of you when in operation. Very dangerous, as I cannot see well in low beam.

- Freeport, ME, USA

The headlights do not shine brightly enough. On a dark stretch of highway one may only see 15-20 feet in front of the vehicle and this is dangerous, it is always necessary to drive with the bright lights on. The dealer checked out the vehicle and says that they are normal, but that is simply not possible. I have read on the internet of several other customer complaints and at least one lawsuit in progress.

- Shorewood, IL, USA

Headlight low beam continuous failure. Headlights on low beam fail to illuminate the road, even after having headlights replaced. Unable to see road dividing line in many instances while driving. Visibility on the driver side limited to 20 feet maximum. Almost had a pedestrian incident in a cross walk where I was unable to see the pedestrian crossing. Please fix the problem as soon as possible, as visibility continues to worsen

- Lake Stevens, WA, USA

The low beam headlights are so dim that they do not provide sufficient light for night driving.

- Creedmoor, NC, USA

The contact owns a 2015 Cadillac Srx. The contact stated that the dimmer failed to function properly and the daytime running lamps did not illuminate brightly enough. The contact had to apply the high beam headlights in order to see the road. Andrews Cadillac (1 Cadillac dr, brentwood, tn 37027, (615) 200-9076) was contacted and were aware of the failure, but stated there was no remedy. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was not available.

- Springhill, TN, USA