10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 17,994 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The lowbeams of my headlights are so dim I cannot drive at night. Don't feel safe at all. Took to a dealer and they wanted to replace the whole assembly at my expense which is $2K. I was told replacing the bulb will not fix situation as it is the housing that is faulty.
- Farmington Hills, MI, USA
Headlights are dim making it unsafe to drive at night. Having to use highbeams to drive. Very unsafe. These vehicles should be recalled for lighting. Has been like this for a while.
- Decatur, GA, USA
The headlights are so dim it makes it unsafe to drive at night without the high beams on. I have complained and complained about this. It is a manufactured defect but they want $1500 to fix it!
- Palatka, FL, USA
The headlights are dim at night and almost translucent during the day. I understand that there is no recall at this time but the headlights are a safety issue. Not only it is a safety issue is a costly one at that which the owner has to foot the bill which is bad business and deceiving the Cadillac owners. This should be looked into because apperantly I am not the only one having this issue and GM should make good on this defect and show proper customer service to all owners.
- Waterbury, CT, USA
On lights they are very dim, makeing it a rist to drive at night, safty. On brake makes a squeel when applying, had it in to service several times, they say nothing is wrongwith it. Cadalics should not make noise like that makes poeple look at car like somethings wrong with it, which it is.
- Rock Hill, SC, USA
The headlamps on the 2016 Srx have a design defect. The lens on the low beams cloud over and diminish the light to the point that the vehicle is usable at night only with high beams on all the time. Cadillac reports that brand new lens' only last 1 to three years. The cost to replace is approximately $1600. This is a recurring cost and creates a safety hazard.
- Austin, TX, USA
Dim headlights dangerous to drive at night. Costly $4000 repair.
- Detroit, MI, USA
Dim lights are not sufficient to see to drive at night. It is a very dangerous situation. We have to use the high beam in order to see anything in the road and put on dim when cars are approaching. This situation should be a recall from General Motors. This has not been properly addressed. Talking with other owners the complaint is ongoing and results in costly repairs without good results.
- Sebastian, FL, USA
The contact owns a 2016 Cadillac Srx. The contact stated that the headlights were dim, which made it difficult to see while driving at night. Fields Cadillac St. Augustine (904-823-3000, located at 375 outlet mall blvd, St. Augustine, fl 32084) was contacted by phone and stated that the failure was not covered by the warranty. The manufacturer was made aware of the failure and referred the contact to NHTSA to file a complaint. The vehicle was not repaired. The failure mileage was approximately 54,000.
- Palatka, FL, USA
The lights have been so dim since the day that I bought the car in March 2019. I spoke to Cadillac after I noticed the issue and they said that there was an issue that they were aware of but that the recall was only 90 days. She said that General Motors would pay $700 of the purchase of a new light casing $1600 but Cadillac stated that the lighting is a bad product not any fault of the owner so the manufacturer should cover the whole cost to the owner of every Srx of this model. This is a huge safety concern. Its so very dangerous. Please help. There are several websites backing up the issue with these headlights. Lawsuits and so forth. Please hold GM responsible for putting vehicles on the road with known issues and not taking responsibility to fix it.
- Lucedale, MS, USA
The contact owns a 2016 Cadillac Srx. While driving 40 mph, the headlights switched from high to low beams independently. There were no warning indicators illuminated. The vehicle was taken to an unknown dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.
- New Bedford, MA, USA
Exterior lighting, low beam headlights, are too dim to drive at night. Dangerous hazard
- Weston, FL, USA
Low beam headlights very dim. Dangerous to drive at night.
- South Pittsburg, TN, USA
Since the beginning of the year. The headlights on my vehicle have begun getting dimmer and dimmer. None of the headlights have blown out but its very difficult to see at night.
- Baton Rouge, LA, USA
Exterior lighting: The head light low beams on this vehicle are inferior and a safety hazard. They do not illuminate far enough in front of the car and are not bright enough. I have hit several curbs at night just because you just can't see them going around curbs or at intersections with the lights on this SUV. Talked to dealer about replacement with auto part store headlamps, and the response was it would void warranty on the head lights (break the seal) and would cost several thousand dollars. And would not improve the lighting. Like others, I drive with my high beams on, even in the city so I can see pedestrians and curbs. GM should recall these headlamps and replace for free before people start getting killed.
- Dallas, TX, USA
The contact owns a 2016 Cadillac Srx. While driving at night with the low beam headlights activated, the contact had difficulty seeing the road ahead. Tom kelley Cadillac (811 ave of autos, fort wayne, in 46804) was contacted. The vehicle was not diagnosed or repaired. The manufacturer had not been contacted. The failure mileage was 32,000.
- New Haven, IN, USA
We are having issues with the low beam head lamps. They are not safe!! we have contacted the dealer on several occasions for help, only to get a "it's not our problem" response. GM is surely aware, as a search for help with the issue pops up many complaints and possible class action law suits currently in the works. What brings me here now is, my wife recently done some serious damage to the car and minor personal injury when she hit an object in the road that could have and should have been avoided if she could have seen it!! we are just thankful this was not a person. I would gladly testify that this could actually be a possibility if something is not done with these lights. We were told we could replace with the same light, at our cost (appx. $1500) which I'm sure would soon have the same problem. Which should not be a problem at all with a two year old $50,000 car. Please help us and all the others with correcting this, before something really bad or deadly happens, if it hasn't already. We have talked to several friends in our home town with the same car with the same problem.
- Winfield, AL, USA
Front beam lights are not bright enough, this created an unsafe condition. I had to use the highest beam during night driving in order to see the road. However, when the highest beam was used, it blind the driver in front of me or blind the driver coming in the opposite. This problem is imperative and should be corrected before an accident occurs!!
- Louisville, KY, USA
The low beam (dim lights) are horrible. I almost hit a man walking on the side of the road last night. You cannot see 30' in front of the vehicle when lights are on dim. You have to drive with the high beams on. The high beam works great, but vehicles coming at you are getting blinded by your high beams. You switch to low beam, then you cannot see! I have seen all the complaints on the internet. I cannot believe this issue hasn't been recalled. Shame on the government for not fixing this safety issue.
- Prairieville, LA, USA
- Jacksonville, FL, USA