10.0
really awful- Crashes / Fires:
- 0 / 3
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 57,759 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Chevrolet Captiva. The contact drove the vehicle and parked it for several hours. Upon returning to the vehicle, the interior was completely destroyed due to fire. The vehicle was not occupied during the fire and no injuries were sustained. The fire was already out when the contact returned to the vehicle. A police report was filed. The vehicle was not towed and was awaiting claim adjustments from the contact's insurance company. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
- Tewksbury, MA, USA
The contact owns a 2013 Chevrolet Captiva. While driving 35 mph, the vehicle stalled without warning. In addition, the ignition key remained stuck in the vehicle during the failure. The contact was able to restart the vehicle after depressing the power button on the driver's seat of the vehicle. Furthermore, the vehicle hesitated while driving. The brake light and the park assist light illuminated without warning. The service traction control light illuminated as well. The vehicle was taken to be repaired, but the dealer could not duplicate the issue. The issue recurred after it was diagnosed that the ground wire became loose and a new module was installed on another occasion. The manufacturer was made aware of the issue. The failure mileage was approximately 53,500. Updated 08/31/16 consumer stated vehicle would shut off completely when in park. Key would get stuck in the iginition. Consumer took the vehicle to the dealership a total of seven times. Updated 6/12/18
- Williamstown, NJ, USA
The contact owns a 2013 Chevrolet Captiva. The contact stated that when entering the key in the ignition, the key became stuck inside the ignition switch. The vehicle was taken to a dealer where it was diagnosed that the ignition switch needed to be replaced. The vehicle was repaired however, a month later the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the vehicle had a lock mechanism failure. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.
- Chicago, IL, USA
The contact owns a 2013 Chevrolet Captiva. The contact stated that the key became stuck in the ignition switch while in the acc position and could not be removed. The vehicle was taken to the dealer who replaced the faulty ignition switch. The manufacturer was notified. The VIN was invalid. The failure mileage was 55,000.
- Chicago, IL, USA
On 11/9/2015 my SUV engine cut off and I lost all power to operate it. The key would not come out of the ignition. I was attempting to come to a stop on two occasions on the same day and could not continue normal vehicle operations. I am taking the vehicle back to the dealer 11/10/2015.
- Loganville, GA, USA
While driving, the dash board lights will come on from time to time. The signal light inside the car may show, but not indicated outside. Once in a while the cabin light flutter, dim and then return to full brightness. The radio may stop working and " ting, ting" sound may come on with the dash board panel lights illuminated momentarily. This car was recently serviced by the dealer and I have reported on this problem before. Since it occurs very often, I have indicated the date of the last occurrence. Thanks
- Torrance, CA, USA
The contact owns a 2013 Chevrolet Captiva. The contact powered off the vehicle and, moments later, it failed to start. The contact stated that the key was stuck in the ignition switch. The vehicle was towed to the dealer for diagnostic testing, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 68,000....updated 02/19/16 the consumer stated the vehicle was repaired other than a slight whine coming from the engine compartment.
- Clinton, MO, USA
When trying to start the vehicle the key won't turn to start the car. Has happened at least 12 times. Called aaa to start it. Mechanic had hard time starting the vehicle. Has to push on brake so hard that I can't do it. He said this should not be happening. He had difficult time. I am afraid to drive the car. I want this reported and something done. Something is defective. Also the bumper paint is all chipped where it attaches to the body the whole way around on one bumper. This is a defect also. No way should these two problems be happening!! I also want to know if there is a recall on the air bag problem?
- Bedford, PA, USA
Since my 2013 Chevy Captiva took the place of the Saturn vue when Saturn shut down. How can I be sure that since my Captiva is exclusively sold to fleet consumers that my vehicle is not being overlooked on this ignition switch recall program since it is almost identical to the Pontiac G5 and Chevy cobalt ignition switch?
- Rockwood , MI, USA
- Port Orchard, WA, USA