10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 14,745 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I test drove the vehicle at or around 12 noon on 6july 2020 for the 15 maximum time allowed to test drive. The vehicle was delivered at 10 pm...the next morning I noticed the service theft deterrent system light was on and it would not turn off. After researching it was determined the dealership did not issue me a master fob and this could have caused the vehicle to shut down at any time (which it did 3 times in a 5 day period). The very next day I was driving the vehicle and the vehicle stalled in traffic on the highway and just stopped. The stalling and vehicle cutting off in traffic happened 2 additional times in 5 days before I contacted the dealer...I thought maybe it was the battery because of lack of power in the vehicle but I was informed after a battery test it was the alternator... the alternator had an output of about 15.8 which I was informed is a dangerous level the truck could catch on fire is not fixed. I contacted the dealer the night of the 10th and called on 11 July 2020 and spoke to service manager samantha she informed me she had passed the email to her manager. I did not receive a response via email or telephone. After a second email and call ricardo the salesman text me to inform me my key would be in the mail at my house on Monday the 13th which it was however I have to pay the dealer to get it programmed. The vehicle was sold as is (which I have no issue with) therefore my complaint is the dealer is selling vehicles that are dangerous and they had to know the vehicle had alternator issues and didn't fix it. Instead sold it as is risking the lives of anyone is the vehicle or around it. Ricardo text me as if I was complaining about $200 I paid $18000 cash $200 is my last concern however I am concerned about my life and those around
- Fayetteville, NC, USA
Twice in shop for faulty modules. Transmission/torque convertor issues created jerking/shudder while driving on highway at speeds of 40 to 70 mph. Was in shop for over 15 days total and repair was ineffective 3 times with acknowledging issues and twice where a diagnostic was ran and was told nothing was wrong. Dealerships in the beginning years ago replaced the torque convertor with a price of $2000K. This was expensive and now they flush the transmission 3 times at a cost of $400 per. GM has offered the issue for an extended warranty from 3 years to 4 years and the original 60 month drive train. I want a buy back as this problem is not solvable from the dealers stand point or it would have been resolved two years ago. I have sent 10 pages of shop records to gmlegal as per their request.
- Ocala, FL, USA
The contact owns a 2017 Chevrolet Colorado. The contact stated that while driving 25-50 mph the driver's and passenger's side doors unlocked independently, and the temperature gauge fluctuated between high and normal. There were no warning lights illuminated. The vehicle was towed to pete moore Chevrolet Inc. (103 N new warrington rd, pensacola, fl 32506, (850) 462-8494) to be diagnosed. The contact was informed that battery voltage was low. The vehicle was repaired however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 31,000.
- Pensacola, FL, USA
Touch screen stops working and goes black all the time. Also having trouble with removing the key. Shift truck into park go to turn truck off and remove key but key doesn't turn all the way. So you have to restart the truck and slam shifter into park hard for it to go into park all the way
- Pueblo, CO, USA
Twice now my 2017 w/~41000 miles has gone into instant, no warning or grace period, but an instant drop to a forced 10 mph in the middle of traffic, this last time on a highway with no shoulders during rush hour. The three codes thrown the first time (I don't have the codes from the second time but the dealer is ordering a new ECM based on the U0401 code): Rc (radio controls): B1325 - control module power circuit - low voltage ebcm (electronic brake control module): U0401 - invalid data received from engine control module - invalid data ECM (engine control module) P200C diesel particulate filter (dpf) high temperature along with the codes the check engine, stablitrak, and traction control lights came on - however braking was not affected! regardless, this programmed 'limp' mode is insanely reckless with total disregard for the safety and welfare of the vehicle occupants, there is absolutely no safe place or reason to deliberately cripple a vehicle while in traffic! some european manufactures at least give you a warning with several engine restarts to let you drive normally to safety and then a dealer for service ' but apparently emissions laws in the us take precedence over human life. Limp mode can be disabled for emergency vehicles but the dealership told me it was illegal for them to do it for me. The dealership has been great but limited to what they can do because of GM requirements. They are currently looking into the problem and has ordered a new ECM as a second phase in troubleshooting the issue (first was reprogramming the ECM) however there is still no excuse for forcing a vehicle into limp-mode while in use - I have lost all faith in this vehicle and GM and cannot trust it for my own yet families safe use.
- Port Orchard, WA, USA
Rear camera does not work 100% of the time, this has been happening for several weeks. It goes blue with no picture and a service camera message. Camera was reprogrammed by dealer on 12/16/19, camera again failed on 12/17/19 - same issue. Vehicle returned to dealer on 12/18/19 - camera was replaced, the morning of 12/19/19 - camera failed again. This happens when vehicle is placed in reverse and camera is supposed to activate. It also has appeared to happen as the temperatures have gotten lower here in the midwest. As vehicle warms up - camera function returns to normal.
- Franklin, IN, USA
Go to turn the key off and the ignition won't turn off all the way, have to restart the truck a couple of times to even get the key to turn off to get the key out, also go to start the truck and sometimes it won't move the iginition
- Naytahwaush, MN, USA
Experiencing electrical problems causing starting issues, while driving failures in dash indicator lighs, speedometer, tachometer, shift control indicator lights, and transmission control. Loss of power to the point truck almost comes to a stop and then surges, twice it has accelerated traveling up to 50ft estimated.
- Hood River, OR, USA
I own a 2017 Chevy Colorado Z71 4X4. Once back on the highway after off-roading on the beach, while forward driving at roughly 50 mph I ran over a chopped piece of fire wood in the road. The piece of wood contacted the skid plate, which then collapsed the hollow skid plate bracket welded to the front cross section/axle of the chassis, which then flattened into the plastic power steering module(s) connected to the electric power steering (eps) rack. This caused immediate loss of power steering, loss of ABS vehicle control, loss of electrical charge from the alternator to the battery, loss of ability of the vehicle to show correct speed, random transmission shifting (into and out of gears, as well as throwing vehicle into neutral) as well as intermittent loss of all cabin electronics (including tachometer relaying speed and rpms, odometer, fuel gauge, battery voltage gauge, etc.). due to this being a road hazard incident, as well as poor manufacturer design/placement of a plastic electric power steering rack, I was forced to have the vehicle towed and file a claim with my insurance company. Repairs have been ongoing for 3 weeks and are still incomplete as the vehicle's computer cannot recognize the new oem part. Attached photos show damage with the skid plate removed. Mathematical measurements will prove the collapsible bracket, if flattened in a similar directional manner, will most definitely make contact with and impact the electric power steering rack. This plastic rack also includes other modules that impact the aforementioned performance issues. GM has failed to acknowledge my concern of design after multiple attempts and conact with their
- San Antonio, TX, USA
- Guaymas, AZ, USA