The blind spot indicator on my truck activates randomly without any vehicle present, and I reported this issue immediately after purchasing it. Despite bringing the truck to Boyd Chevrolet in Henderson, NC multiple times, I am repeatedly told they “can’t duplicate the problem” and therefore cannot repair it. Their only explanation has been that “maybe a future software update will fix it.” No components have ever been replaced to rule out a defective part, and I have no indication that Boyd Chevrolet has escalated the issue to Chevrolet for further guidance.
After nearly three years and 30,000 miles, the problem remains completely unaddressed while my warranty is nearing expiration. This is not a minor inconvenience — it is a serious safety hazard. On several occasions, I have begun changing lanes only for the blind spot indicator to suddenly illuminate, causing me to jerk the wheel to avoid a car that isn’t there. The unexpected false alerts create a dangerous overreaction that puts me and others at risk.
I want my truck properly diagnosed and repaired, but I have been unable to find a solution through the dealership. I have detailed service records documenting every visit and every time I reported this issue. At this point, I need meaningful action taken to resolve this ongoing safety concern.
click to see larger images
The blind spot indicator on my truck activates randomly without any vehicle present, and I reported this issue immediately after purchasing it. Despite bringing the truck to Boyd Chevrolet in Henderson, NC multiple times, I am repeatedly told they “can’t duplicate the problem” and therefore cannot repair it. Their only explanation has been that “maybe a future software update will fix it.” No components have ever been replaced to rule out a defective part, and I have no indication that Boyd Chevrolet has escalated the issue to Chevrolet for further guidance.
After nearly three years and 30,000 miles, the problem remains completely unaddressed while my warranty is nearing expiration. This is not a minor inconvenience — it is a serious safety hazard. On several occasions, I have begun changing lanes only for the blind spot indicator to suddenly illuminate, causing me to jerk the wheel to avoid a car that isn’t there. The unexpected false alerts create a dangerous overreaction that puts me and others at risk.
I want my truck properly diagnosed and repaired, but I have been unable to find a solution through the dealership. I have detailed service records documenting every visit and every time I reported this issue. At this point, I need meaningful action taken to resolve this ongoing safety concern.
- John A., Franklinton, NC, US