10.0
really awful- Crashes / Fires:
- 9 / 2
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 47,902 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
No brakes going forward or backwards but only for a few seconds, always have full pedal and the harder you push/force they slowly bring vehicle to stop. My wife and I have almost hit pedestrian's and vehicles.
- Tucson, AZ, USA
On April 30 2014, around 11:00 am the car was taken for service to a Chevrolet dealer for a wheel alignment, steering and suspension system inspection and air pressure condition check, the Chevy Cruze was at the service dealer for aprox four hours, we then came home, around 5:30 we went to a shopping center to buy something and on the way back home, aprox six blocks from our home we stop on a stop sign on a curb/angle street divider by a small curb with trees, we then try to proceed and bare right but the car made some kind of a noise and went left going over small curb and hitting a tree, we where going aprox 15 to 20 mph at the time of impact the police came and made a report, no summons where issue because the police officer look at the scene and comment that it looks like the car loss power/ control of the steering, brakes and could not be control. The car was a total loss since it was damages in front/engine/air bags/etc. We know for facts that this 2011 Chevrolet Cruze have many recalls including steering shaft separations/brakes/steering problems.etc.
- Miami, FL, USA
I was notified in October 2013 of the GM safety recall #12213 but that parts are not available yet. I am experiencing the game issue state in the recall. I found information online about the recall dated August 2013. We are approaching one year to that information and I still have not been notified that replacement part is available. The brake issue progressively gets worse as time goes by. My concerns are when the part will be available and why it is taking so long when safety is on the line.
- Minneapolis, MN, USA
The contact owns a 2011 Chevrolet Cruze. The contact stated that while reversing, the brake pedal traveled abnormally to the floorboard. Additionally, the contact stated that the brakes failed to respond when the engine was cold. The vehicle was repaired under NHTSA campaign number: 13V360000 (service brakes, hydraulic), however the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 28,126. Updated 8/11/14
- Kenosha, WI, USA
The brakes completely failed on my car completely in the summer of 2012 when the car was about a year old. It was repaired and given back to me by the dealership. The brakes failed again after I left the dealership (which again put me in heavy traffic with no working brakes). The vacuum pump was replaced on the car at this time. The dealership told me at that time that they had not seen that issue but had another 2011 Cruze come in after mine with the exact same issue. The dealership had my car for about 20+ days because the parts needed were on back order. GM issued a recall notice for this part (vacuum pump) on August 13, 2013 but the letter stated that they did not have the parts at that time to fulfill the recall and would notify customers when they had the parts to complete the recall. On January 10, 2014 my brakes failed again for the third time, while I was in traffic. I had the car towed back to the same dealership. The vehicle has 41,000 miles on it at this time and has had three brake issues in which I had no working brakes. I contacted GM's customer care on January 13, 2014 and their employees expressed minimal concern about their unsafe product and the risk to me or the public.
- Mount Washington, KY, USA
1.4 liter 2011 Cruze heater blowing cool air. GM inspection done on 10/17/13 and they said everything was good. They told me not to worry about the intermittent check engine light that keeps coming on. This happened within two weeks. We added a almost a quart of coolant following the directions in the owners manual. Now a month later it is a quart low again blowing cool air from the heater and a strong sweet smell permeates the car. The car also fails to properly brake at times and gain speed at times. It has stalled while idling at stoplights. There is a oily residue on the plastic shield located near the oil pan.
- Embarrass, MN, USA
About 4 pm on 8/31/13:pulling into parking space in front of sandwich shop and hair salon. Normal brake pressure applied but vehicle did not stop, then both feet pressed on brake, but cars momentum caused it to jump the cement parking block. To avoid crashing through salons glass front, steering wheel was turned sharply to the right and car crashed into, and came to a stop at buildings outside supporting structure. In so doing, a car parked in the space to the right, sustained damage to drivers side- front bumper. Chevy Cruze sustained considerable damage to right side door panels and right-front bumper.
- Albuquerque, NM, USA
The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving approximately 60 mph and depressing the brakes, the vehicle surged as the brakes became unresponsive. The vehicle was taken to the dealer for diagnosis where the technician stated that the vacuum sensor would have to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 56,000.
- Columbia, TN, USA
The contact owns a 2011 Chevrolet Cruze. The contact stated that while exiting a parking lot and attempting to engage the brakes, the brake pedal became hard and resistant. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 70,000.
- Canfield, OH, USA
The contact owns a 2011 Chevrolet Cruze. The contact stated that he attempted to decelerate but the braking power was reduced. The vehicle was taken to the dealer where the failure was not diagnosed. The contact was also informed that the vehicle was not included in the manufacturer's recall. The vehicle was not repaired. The manufacturer was contacted about the failure. Updated 10-17-13
- Scottsville, MI, USA
I have two 2011 Chevrolet Cruze that I purchased new in 2011. Both cars began to have a soft brake pedal at about 7000 miles which makes stopping difficult. Most notable at low speeds especially in reverse and trying to stop the vehicle. This occurred with one Cruze about a year ago and took three trips to the dealer to repair. It just started occurring in the second Cruze (about 7300 miles on this vehicle) this week. The fact you can not stop the car appropriately significantly increases the risk for an accident or injury. The fact this has now happened in both my Cruze seems to indicate a significant mechanical issue and not just a one time malfunction.
- Tucson, AZ, USA
When on a cold start, and backing low speed...the brakes go to floor and barely stop vehicle...was told by GM that the brakes are going through check, and it is normal for brakes to go to floor and not stop vehicle.
- Louisville, KY, USA
I was very slowly backing out of my parking space at work and the vehicle would not stop when the brakes were applied. This happened to me 4 times within a 7 month period, 3 times were in the winter when I would be backing out of a driveway but I had assumed it was due to the slick road conditions that we had but I was apparently wrong. I am scheduled to have my vehicle looked at on 5/31 and I am hoping that they repair it at no cost because I feel it is a defect. I don't feel that it is my brake pads that could be bad because any other time the car will stop on a dime, there is no braking noises or abnormal feeling in the brakes at any other time. Thinking back it only seems to happen when I don't let my car sit and idle for a few minutes before I start going.
- Kittanning, PA, USA
The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving 5 mph, the brakes failed to operate. The vehicle was taken to the dealer but was unable to duplicate the problem. The vehicle was not repaired. The approximate failure mileage was 19,000. The VIN was not available.
- Pleasant Perry , WI, USA
I was leaving my driveway when I tried to stop at the end. The brake pedal fell to the floor and the car kept rolling. I am so thankful that I was not on the interstate or having to make a sudden stop. I had it towed by aaa to the dealership. I was told by the dealership that my brake booster was bad and that there is a bulletin out about hard braking. They ordered the part as they do not keep it in stock. They are supplying me with a rental while I wait for the car to be fixed. I will keep you updated as to if them replacing the brake booster fixes the issue.
- Willow Spring, NC, USA
I was in stop and go morning rush hour traffic going aprox. 10 mph. I pressed the brake to stop slightly more than one car lengh away from the car in front of me. The brakes felt soft and I had to press the brake pedel all the way to the floor to get it to respond. The brakes did not catch all the way, they only slowed the car slightly (to aprox. 5mph) and I rear-ended the car in front of me. I had the brakes, fluid, and electrical/computer components checked, and they could not find anything wrong with the car.
- Columbia, SC, USA
This has happened on several occasions. First of all just to make you aware, this has only happened on a cold start for the vehicle. I am at an incline, it may even be a slight incline, I go to put my car in reverse, and I lose my breaks. This specific incident that I am reporting almost caused an accident. I was leaving a mall parking lot, and I went to stop at a light, and my car would not stop no matter how hard I pushed on the breaks. Almost causing me to hit the car in front of me. Upon that happening I made a call to the dealership in which I purchased the vehicle, and took the car in the same day. They kept my car for seven days, and told me there was nothing wrong with it.
- Beavercreek, OH, USA
While driving 2011 Chevrolet Cruze the service lights for ABS and stabilitrak begin intermittently illuminating at the same time, remaining on for random periods of time.
- Valparaiso, IN, USA
When in reverse the brakes were pushed to the floor but the car continued to roll backwards. It was put into drive and back into reverse and they worked properly. Vehicle was taken to dealership but issue could not be recreated. Problem continues randomly, mostly when the car has been used, parked, and then used again (coming home from work). On 6-22-12 the car was backed out of the driveway and put into drive, while my husband pulled up to our mailbox the brake was pushed down to the floor and the car continued to roll.
- Sulphur Springs, TX, USA
- Dallas , TX, USA