10.0

really awful
Crashes / Fires:
4 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
46,338 miles

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« Read the previous 20 complaints

problem #25

Apr 212014

Cruze 4-cyl

  • 88,895 miles
After the service date of April 21, 2014, for a coolant leak. I was notified by a service adviser that the engine service light was on which was not on prior to my visit. The engine service indicator light on the dash is still coming on and off based upon I would guess a number of starts and stops. I investigated what I could and found the gas cap was broken, not locking into place. So I purchased a new cap from the dealer and replaced it. I purchased a code reader and eraser, but still have the on/off indicator light on the dash. So, I have an appointment on 11/20/2014 with the dealer to check this third time coolant leak, change the oil and there inspection as well as the engine service light on my dash.

- Walnut Creek, CA, USA

problem #24

Nov 172014

Cruze

  • 34,000 miles
Was driving the Cruze, a message flushed in screen "ac turned off due to high engine temp" ac was not on, heat was not working, turned off blower, the screen changed to engine overheated idle engine, then changes to partial power loss and the car became sluggish, I had to continue driving until a safe place was available to pull off, then the reactions control light started blinking and my oil life indicator told me to change oil before returning to the partial power loss message. I towed to dealer.

- Sweet Valley , PA, USA

problem #23

Aug 012013

Cruze 4-cyl

  • 15,000 miles
Front passenger air bag "off light" comes on intermittently on my 2011 Cruze when an adult is sitting in the front passenger seat -- indicating the air bag system is off. I've taken it to my GM dealership twice and both times they say that everything checks out ok and there is nothing they can do. The car air bags have never been deployed. There is a flaw with this safety system and GM should step forward and come up with a fix.

- Bristol, TN, USA

problem #22

Jun 012011

Cruze

  • 3,000 miles
The contact owns a 2011 Chevrolet Cruze. The contact stated while trying to start her vehicle the key became stuck in the ignition and she was unable to release the key. The failure was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 3,000.

- Bordentown, NJ, USA

problem #21

Aug 092014

Cruze

  • 41,323 miles
My car keeps shutting off while im driving it.. it is now not even turning on at this point. I try to start it and wont turnover. Last week while driving down the highway at speed 35-40, my radio and A/C turned off, then the car began to slow down, then shut off in the middle of the highway. I want to add how extremely dangerous this is for me (7 months pregnant, and 2 little girls in car). I tried scheduling an appointment several times for the electrical recall and have been scheduled far out.

- Sugarland , TX, USA

problem #20

Apr 232013

Cruze

  • 59,000 miles
The contact owns a 2011 Chevrolet Cruze. While driving approximately 70 mph, the vehicle veered sharply to the right and the power steering failed. The service stabilitrack and brake warning indicators illuminated. The instrument panel gauges and radio were blinking erratically. The failures occurred multiple times and usually during or after rainy weather. The dealer stated that the battery cable needed to be replaced. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 59,000.

- Pittsburgh , PA, USA

problem #19

Sep 122013

Cruze

  • 43,354 miles
In Sept of 2013 after just a few months of owning the car I was rear-ended at a speed of 25-30 mph. The airbag didn't deploy and my head bounced from the steering wheel to the headrest where I suffered a severe concussion leaving me out of work for a month. Also my radio console lights flash on at random times, I experience the turbo lag crap the dealership gives as and excuse (especially after telling me during a service test drive that my car didn't have a turbo!) and after owning it for 1 month a part of the engine fan sheered off and destroyed my A/C unit leaving me with a $2500 bill to redo that. I can't wait for my settlement from the accident to get the hell out of this car. This is my first and last Chevy ever!

- Boise, ID, USA

problem #18

Dec 012013

Cruze 4-cyl

  • 50,000 miles
Radio flashes on and off an instrument cluster is flashing warning light. Engine runs rough sometimes and ac blower motor turned on and off sometimes and turn signal indicator continue flashing but does not make it usual but clicking and then resumes clicking noise.

- Austin, TX, USA

problem #17

Jul 112012

Cruze

  • miles
I have returned my 2011 Cruze for electric windows automatically going down and not going back up....3 times replaced...the dealer told me after the third repair it was because of my dog drool...I then duck taped the window buttons on each door in the back where our dog sits and the same thing keeps happening...only this time it begins from the main mechanism on the drivers door which means it is not from our dog....I need help having this fixed.... we also had ignition problems for the same car 2011 Cruze...having to have it towed to the dealer and it cost nearly $500 to fix...I am hoping to be eligible to get a refund. We to were driving...when we started the car I could feel the ignition lock and were unable to get the key out...the key actually broke in the ignition...the 2011 is not mentioned in the recall list?? this is the first brand new car I have ever owned and I am extrememely saddened by all of the issues occurred in the first 2/12 years...I hope you will help... [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Lynn , MA, USA

problem #16

Feb 012013

Cruze 4-cyl

  • miles
Took my 2011 Chevy Cruze into the shop on February after the radio, dash, headlights began shorting out (flickering on and off) the dash would flash back on it a different language and then reset itself once the car was turned off. Initial quote from mechanic was that it needed a new alternator. I then did a internet search to find out many consumers on forums were reporting the same problem. At that time we refused work from the mechanic and took the car to the dealership. They stated it was a common problem and the grounding wires were tightened. The work was done and about a month later the issues started happening again, this time when the "flickering" would happen, they dash would flash "service traction control". the car was returned to the dealership where they stated the car needed new battery cables. After reviewing the concerns on the forums for other Cruze customers who stated this was replaced on their cars and the problem kept happening, I was not satisfied with that option, the dealership refused to investigate further so we took my car home. The problem persisted, this week, the car began a new malfunction while "flickering" the power steering and power brakes would quit working, leaving you with no control of your vehicle while on the roads. My husbands picked the car up from me and experienced the same problem along with the door locks resetting and feeling the engine cutting out "dyeing" then restarting itself. Upon out return to the dealership it was asked that they inspect the car with a fine tooth comb and get to the bottom of the problem. After reading several reviews, I am not satisfied with this answer. We are getting the cables replaced but what is plan C. that is what I am interested in. Who has the answer to that question?

- Marana, AZ, USA

problem #15

May 152014

Cruze

  • 66,879 miles
I was driving at a low rate of speed when my car died. I had no brakes, power steering or engine power. I tried to turn my key to restart the car but the key on my fob was stuck, it wouldn't move forward or back or out of the ignition for quite a white. When I was able to get the key out, I returned it to the ignition and restarted the car and drove straight home. I called Chevy Corp. Office where they towed the car to my locale dealership where they could not find a problem. I am scared to drive my car, due to this happening again.

- Boise, ID, USA

problem #14

Aug 082012

Cruze 4-cyl

  • 9,800 miles
In 2012 I started having issues with my vehicle "Chevrolet Cruze 2011" and the vehicle is now or has been under gps based surveillance. The vehicles surveillance became aware to me during 2013 when I noticed constant beeping sounds. These were not the chime sounds indicating "vehicle service needed", these are post beeps or "hard drive access". the post beeps indicate access to the vehicles electronics system and compromising "electrical safety" and "sole operator owner" abilities. Any time I step near the vehicle it would "sound off" indicating I approached the vehicle. Any time any other person approached the vehicle it would not "sound off". any time I enter the vehicle the, car would "sound off". any time any other persons would enter the vehicle it would not "sound off". when beginning a trip the vehicle would "sound off". when reaching a stop or destination the vehicle would "sound off". when stopping at a stop light the or any stop sign or vehicle halt the vehicle would "sound off". the vehicles electrical system has been compromised, allowing malfunction and alterations of vehicle calibration "assumption". I have had electrical flaws within the vehicle such as the fans never shutting off since the stalking began. Sounding off would be the audible post beeping hdd access sound, indicating information transfer within the vehicles computer system. This event is unheard of, and is undocumented on the internet, I also was able to verify with others that was not a noticeable event. This is a deliberate targeting and isolated harassment of myself and my personal life from a unknown source remotely.

- New Paltz, NY, USA

problem #13

Feb 292012

Cruze 4-cyl

  • 19,000 miles
1st the vehicle failed to shift into reverse. The torque converter had disassembled and transmission was replaced. One month later the engine began to smoke, the valve cover had melted and needed to be replaced GM charged me for this under warranty part. Then, I was making a left hand turn onto a residential street my vehicle began to smoke inside the vehicle. I shut down the car and looked under the hood oil was in the anti freeze fill tank, I called GM they sent a truck and took it to dealership. The result; GM told dealership to replace engine, called back and said don't replace try to fix it. They replaced the turbo charger, turbo cooler, and oil cooler, only to have me back 5-6 times with cooling problems, the vehicle still has cooling issues, and goes back for service every two weeks or so. The vehicle was brought back to service as there were still shifting problems. They found the torque converter disassembled and transmission had to be replaced again, and then again a few months later. The vehicle has a steering issue that has been brought to the their attention. The steering locks up periodically when traveling over 30mph, and has made me afraid I will be driving and lock up permanently. The brakes are an issue on the vehicle now and prior to recall for brake assist, it is still hard to stop the vehicle. And brakes have to be replaced every 3 months. There is definitely an electrical issue with this vehicle as the emergency flashers worked periodically then completely stopped working, as well as the running lights burning out within a month of replacement on the passenger side of the vehicle. The dealership feels its not a problem. This vehicle may shut off from electrical issues eventually. When using the air conditioner the dashboard fills with over a half inch of condensation and leaks out of the vents profusely. Valve cover had to be replaced again.

- Troy, MI, USA

problem #12

Feb 202014

Cruze 4-cyl

  • miles
2011 Chevrolet Cruze. Consumer writes in regards to vehicle shuts off while driving. The consumer stated she informed GM of the problem, and their response by phone, was that they planned to do nothing and recommended the consumer visit the dealer to have a $400 throttle block installed. The consumer stated on 2 separate occasions, the vehicle shut down and the ignition reset itself. The consumer stated the vehicle shut down, dozens of times. Updated 08/06/14

- Helena, AL, USA

problem #11

Jan 122013

Cruze

  • 30,091 miles
After oil change and left the dealership a strong smell of burning antifreeze filled the inside of the car, it was very difficult to breath. I turn the car around back to the dealer they checked (or so they said) could not find anything wrong with it, when I got into my car it was covered with air freshener they put so much of it to cover up the burning smell that it took about 3 weeks to wear off and the smell started all over again. But they won't do anything because according to them there's nothing wrong with the car. The trunk button does not work anymore though at the dealer they confirm is an issue they have with the Cruze they won't cover under warranty and have to pay $200 for something they know is a faulty part on this car.

- Harvard, IL, USA

problem #10

Dec 152010

Cruze 4-cyl

  • 300 miles
I have a Chevrolet Cruze, I bought it in October of 2010; after a few months I discovered that my car was shifting roughly. I also noticed that my car would not gain speed at a normal rate. I have fought for 2 years to have my car inspected and repairs to be done; nothing has come of it yet. I notified GM with the issue and was told that they would put in a new transmission. I was also notified that the issue would persist, it is the way my model transmission works. I know this is a safety concern, my car has already left me stranded once. I believe that GM is going under the radar and just trying to appease me with a new transmission. I also believe that more can be done for the problems that persist in my car and GM is refusing for it to be done. My car is a safety hazard from the numerous recalls to the transmission and computer defects. GM is trying to push me into accepting an amount that is less then half of what I have paid into the car or take the transmission. I have no other options from them. I would very much appreciate some guidance in this matter. Thank you

- Tad, WV, USA

problem #9

Jun 062012

Cruze

  • 16,000 miles
The contact owns a 2011 Chevrolet Cruze. The contact stated the vehicle was parked with the engine in operation and she noticed the speedometer displayed a reading of 100 mph. The similar failure occurred sporadically and would fluctuate in the miles per hour. The vehicle was taken to an authorized dealer three times and they were unable to detect the malfunction. The failure continued to occur and the vehicle was taken back to the dealer where the computerized system was reprogrammed. In addition, the air bag warning indicator would not illuminate whenever the front seat occupant weight was 120 pounds. The approximate failure mileage was 16,000.

- Riverview, FL, USA

problem #8

May 022011

Cruze 4-cyl

  • miles
I would like to put in a complaint on my Chevy Cruze 2011. Since purchasing it, there have been 3 recalls due to steering and engine. I have had to bring the car into the dealership 3 separate times for the recalls beginning one month after purchase. Now, the car has had 2 separate major problems (engine & currently back at the dealership for problem related to transmission), this vehicle has broken down once while in heavy traffic, but luckily I was able to pull to the side of the road, and the second time it broke down was on a street less heavily traveled, however, I was almost rear ended. If this would've occurred while on a heavily traveled or faster speed zone, I feel that a terrible crash would have happened. Both times may have resulted in serious injury or even death. I do not feel safe in the vehicle and would rather it sit in the driveway than to risk driving it. I lease the vehicle, but I would like to know any options for getting out of this lease & getting into a safe car. Thank you!

- Lockport, NY, USA

problem #7

Sep 132011

Cruze 4-cyl

  • miles
The 2011 Chevy Cruze was driven by our daughter, she was driving 35 mph, when she noticed smoke coming out of the hood. She pulled over and in a matter of minutes the car was in flames.

- Poterville, CA, USA

problem #6

Dec 162011

Cruze

  • 16,000 miles
The contact owns a 2011 Chevrolet Cruze. The contact stated while driving 35 mph there was smoke coming from underneath the instrument panel. The vehicle was driven onto the side of the road and after she exit the vehicle it burst into flames. The fire department was called and a police report was filed. The fire department stated the origin of the fire was electrical. No one was injured and the vehicle was destroyed. The insurance company was notified of the failure. The manufacturer was notified and referred him to the legal department. The VIN was unknown. The failure mileage was 16,000.

- Malvern, AR, USA

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