10.0
really awful- Crashes / Fires:
- 10 / 3
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 44,336 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
This started this week, the electrical parts (radio, speakers, turning signal clicker, ac etc) will constantly flicker off then come back on after about ten seconds, every time I have the car running. The stability warning will sometimes go on but will eventually go out. The specific incident occurred the the 27th of August when I went to take a left turn, on to a highway. When I went to make a turn my power steering locked up and almost caused me to hit a passing car and get rear ended. It specifically locked up at about ten miles an hour while picking up speed. After I returned to my parking lot it locked up again and caused me to hit a barrier, slightly damaging the front bumper. Since then my power steering will sometimes lock up making it extremely difficult to turn.
- Lombard, IL, USA
The trunk release switch that is located on the trunk of the vehicle does not work. The only way to open the trunk is by using the keyless entry remote. Though this does not pose a direct threat to safety it is extremely inconvenient due to the need for the key just to open an unlocked vehicles trunk. I purchased the vehicle only being one year old with 50,000 miles (so the warranty is out) and the dealership says that they can't do anything unless I pay full price.
- Port Clinton, OH, USA
The contact owns a 2012 Chevrolet Cruze. The contact stated that the navigational system provided failed and would provide erroneous directions. In addition, the contact was concerned about the push-to-start button feature because the vehicle could be started within five minutes of being parked without the key being used. In addition, the contact stated that the push-to-start feature could not recognize the key while it was in the trunk of the vehicle. The vehicle was taken to the dealer several times for the failures. The dealer advised the contact that the navigational system chip needed to be updated. The manufacturer was also contacted and advised that the push-to-start feature was operating as designed and that the vehicle could not read the key while it was in the trunk because the vehicle was not equipped with the onstar system that was able to perform that function. The vehicle was not repaired. The VIN was not available. The failure mileage was 400 and the current mileage was 10,500.
- Estill Springs , TN, USA
While driving on ortega highway which is a two lane highway and is a connector road from inland empire to orange county with narrow lanes running thru cleveland national forest, I was driving with the flow of traffic and the car suddenly shut off, steering wheel locked, various computer panel lights started flashing and the car became uncontrollable to the point where it almost went over cliff. This was the most horrific experience and lucky to be alive. I have contacted GM directly and will contact the media in the event I receive no resolution. The car is a safety hazard at this point and not drivable. Sadly I just purchased the car in March of this year. I refuse to be stuck with this car that I completely lost trust to drive with myself let alone with my children.
- Riverside, CA, USA
While driving my new Chevy Cruze I have noticed that once in a while I will go to accelerate and the car will not go. I'll get to about 20mph and it's like the car doesn't know I'm pushing the pedal to accelerate. I can tell that is getting gas and that it's not the transmission because it doesn't make a sound. It just stops at about 20mph and doesn't go any further until I put the pedal down further, doesn't go, then a little more then it suddenly accelerates and jerks because I have the pedal down so far. I've seen other complaints on the website and I believe it is due to a faulty tsp sensor. My dealer cannot find the issue because they can not make it reoccur and the check engine light does not go on. The last incident that happened while I was merging on to I-55 South and as I was merging my car would not accelerate with a line of cars behind me and a line of cars on my left. Very scary. When I asked my dealer what happens when I get into an accident because of this I was just told I hope that doesn't happen and when it happens again to bring it back.
- Park Forest, IL, USA
The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving 20 mph, the vehicle failed to accelerate and stalled without warning. In addition, the electrical system failed on several occasions. The vehicle was taken to the dealer for diagnosis but they were unable to duplicate the problem. The vehicle was not repaired and the problem persisted. The manufacturer was notified. The approximate failure mileage was 3,800.
- Rio Rancho , NM, USA
Strong odor of coolant entering the interior of car when heater is used. Becomes stronger if window is open while driving. Odor is not present when at standstill. Open opening hood with engine off odor can be sensed near the water pump area. Dealer replaced water pump a week ago to remedy the problem. The vehicle has 28 K on it.
- Mc Gregor, MN, USA
Cruze has a coolant smell both inside and outside of the car. Apparently this is an extremely common issue with the Cruze vehicles. GM has yet to fix the issue with these vehicles.
- Plano, TX, USA
This car would suddenly and without warning surge/lunge forward creating a safety hazard to all including other drivers. I have had it back to the dealer twice and they have confirmed and duplicated my observations and concerns however, at first they thought it was electronic and then decided to rebuild the transmission after they found metal fragments within this sealed component. This is a brand new car so why would they not replace the car, give back my money or at the very least replace the transmission rather than repair it" the car has now been in the shop for 18 of the 40 something days that I have owned it and its still there today. I am not convinced that the transmission is the real problem and I'm skeptical that GM truly knows what the issue is. I would be interested to know if other Cruze owners are also experiencing this safety issue" I am also disappointed that GM doesn't simply return the few dollars I have invested and let this car fly off into the sunset. I have been a consistant GM buyer for many many years and this particular situation has left a bad taste in my mouth to say the least.
- Lost Creek, KY, USA
The vehicles lights started flashing (radio, warning lights on dash) and then the turn signal would not work. Dealer found no problems. Similar problems happened over next month and then car would not start/respond to remote. Brought car to dealer while lights blinking and service department saw problem. Car would not start while at the lot and service department pushed it into garage. Checked vehicle for week and found no problem and then it happened again. Kept car again. After car returned, car would not respond when shut off and attempted to get out of car (locked in). The car was in park and turned off and the occupant could not get out of the car. Restarted car and then locks worked. Dealer found no problems. Since then had an incident when car was parked and turned off and it took two tries for occupant to get out of car. Concerned about safety if occupant is locked inside car.
- Bemidji, MN, USA
Tire monitor system gives warning that it needs service, have been to dealership twice in the past two days for same problem and now must go again because warning light is back on to service tire monitor system.
- Sevierville, TN, USA
I was driving home and out of nowhere my 2012 Chevy Cruze dings and says "engine overheating A/C turned off, " I was very surprised but kept driving and literally one minute later the car dings again. There is a different message that says "idle engine overheating, " at this point I am very worried and I pull over and call the Chevy dealership that I bought the car from and explain what has occurred. I was advised to bring the car into the service department. So, I start the car up and begin the drive over to the dealership that is about 15 minutes away because of traffic. Not three minutes into the drive I get the same message "idle engine overheating, " I'm very nervous but keep going and about two minutes later I get a new message "shut engine off engine overheating." I call the dealership and they tell me that I am close enough that I should just continue and drive to the dealership. I get about 200 yards from the entrance of the dealership and my engine starts smoking. I have had this car for less than seven months and I basically only use it to drive to work and school. I take very good care of my vehicles, I get the oil changed every 4,000-5,000 miles, in fact I got an oil change less than a week ago.
- Grand Rapids, MI, USA
- Chatsworth, CA, USA