10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 57,262 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I bought my 2012 Chevy Cruze in September 2014. Since I have had it, when driving any where, when I press the gas pedal to drive, the car sounds like it rears up to loud. I have to take my foot off the gas, then press gently and drive slow, inorder for the car to not make that sound. My car is not a straight drive, it is automatic, therefore it should not be making that sound as if it's in the wrong gear. Is this going to be a very bad problem down the road?
- Jamestown, NC, USA
2012 Chevy Cruze eco 1.4L turbo has issues with service stabilitrak message, service power steering, service traction control, these messages appear while driving at highway speeds. Activated usually be turn signal car radio and instrument cluster seems like it shuts off for a second turn signal blinks but no clicking noise after 2-3 blinks then clicks. At times when on cruise control the step on brakes to slow down would activate the electrical glitch speeding up and slowing down also but not at much. Car seems like it has a decrease in power. Made an appointment with dealer to check out but its not a recall issue.
- Albuquerque, NM, USA
The contact owns a 2012 Chevrolet Cruze. While preparing to park, the contact depressed the brake pedal and the vehicle accelerated. The failure occurred while driving 9 mph in a parking lot. The clutch and brake pedals were applied simultaneously to stop the vehicle. The failure occurred regularly when the vehicle was in second or third gear. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 45,000.
- Bryan, OH, USA
When the speed of the car starts to reach 50 miles a high pitch sound occurs. I cannot determined if it is related to when air conditioner is turned on. The noise will diminish when speed is lowered to about 45 miles. I cannot recall if this happens in the colder months but it does seem to happen in the summer.
- North Wales, PA, USA
While driving my new Chevy Cruze I have noticed that once in a while I will go to accelerate and the car will not go. I'll get to about 20mph and it's like the car doesn't know I'm pushing the pedal to accelerate. I can tell that is getting gas and that it's not the transmission because it doesn't make a sound. It just stops at about 20mph and doesn't go any further until I put the pedal down further, doesn't go, then a little more then it suddenly accelerates and jerks because I have the pedal down so far. I've seen other complaints on the website and I believe it is due to a faulty tsp sensor. My dealer cannot find the issue because they can not make it reoccur and the check engine light does not go on. The last incident that happened while I was merging on to I-55 South and as I was merging my car would not accelerate with a line of cars behind me and a line of cars on my left. Very scary. When I asked my dealer what happens when I get into an accident because of this I was just told I hope that doesn't happen and when it happens again to bring it back.
- Park Forest, IL, USA
A sudden acceleration of the engine.
- San Benito, TX, USA
Car responds erratically and unpredictably to push on accelerator pedal. On above date in attempting to back up slowly accelerator pedal was pushed with delayed response, then followed by extreme motion backward hitting fence, damaging fender. At other times car fails to accelerate out of way of on-coming traffic causing near collisions with little or no response to pedal movement. This has happened several times with this six month old car. My friend has same model with same problem. As per Chevy service manager who was twice contacted on this: A) he took a new Cruze home to drive for several days to investigate this complaint from other customers and he had the same problem, B) same problems are being reported to other Chevy dealers in hot climate areas of country. Chevy service manager says problem is know to General Motors, but no fix is available - all tests on several other new Cruze models brought in for service with same problem show that all systems and electronics are working normally. He's not sure what General Motors will do about it. This is apparently a make/model specific problem that is not being addressed as no pro-active warning info has been received by us from General Motors or the Chevy dealer. This is dangerous and no one is taking any responsibility. Please investigate before someone is seriously injured or killed. The lack of official warning from General Motors is morally outrageous!!
- Miami, AZ, USA
2012 Chevrolet Cruze. Consumer writes in regards to engine shield modification the consumer stated after the recall was performed, all the lights on the dashboard illuminated, power was reduced and the word engine power reduced appeared illuminated as well. The consumer took the vehicle back to the dealer. After checking all the wiring near the locations of the cuts of the shield, the dealer tested other possibilities and informed the consumer, that cause was a bad potentiometer on the gas throttle.
- Goleta, CA, USA
Purchased 4/25/2012. After driving a little, noticed lack of power, easily stalls, something rolling around in the trunk lid, console piece gaped out, passenger side tail lamp inside trunk bent, engine shutters (after 500 miles it started) when turned on and off. The lack of power and engine stalling are the major safety concerns. When in a stopped position, the car will stall when the clutch is operated correctly. While making a right hand turn from a stop sign, onto route 30, at a blind intersection, the car would not move, once I let the clutch out and was in 1st gear, the car just did not move, I had the gas pushed to the floor and I was only moving inches forward. I was scared, I had my child in the car with me, a tractor trailer could have come up on me 50+ mph hit me or swerved to miss me and hit someone else. The car finally moved after about 45 sec. I then got up to speed in 6th gear. The car then again lost power, I had to down shift from 6th gear to 4th gear to get speed built back up. I got home, about 2 miles, was upset and scared, called apple Chevrolet, the car sat until I drove it to the dealership 35 mins from my home the next morning. I told them that it does not happen every day so the chances of it happening again are slim. This would be the 3rd visit to the service dept for the lack of power complaint. I drove with the tech anyway knowing that it was not going to be duplicated. I told the service rep that I wanted a turbo boost gauge put on it because it does not seem to be boosting all the time. When I was called that my car was done and nothing was duplicated, I was told that it was boosting in range. When I picked my car up the next day, there was nothing on my bill that stated that the turbo was even checked. I was told that they cannot put every piece of equipment that they use on each car on every bill. Etc...
- Abbottstown, PA, USA
- Muskego, WI, USA