10.0
really awful- Crashes / Fires:
- 6 / 9
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 39,643 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
After purchasing the 2014 Cruze on July 29, 2014, I drove it to my residence which was for 6 miles and parked in my driveway. I placed the shift level in the park position and set the emergency brake. My grand daughter, age 16, asked if she could test drive the car. After entering the vehicle, she released the emergency brake and attempted to start it. The car would not start and unknown to her while attempting to start, the vehicle slowly went backwards into the street. The shift lever in the vehicle was stuck in park and would not move and it would not start. I called on star and asked them to run a test on the car to see what was wrong with it. The lady came back with no known problems from their test. I asked and she called a tow truck to return the vehicle to the dealer. The Cruze was repaired the next day. The problem was identified with a defective shift cable. The casing around the shift cable at the transmission cracked causing cable not to release leaving transmission in free mode. I was upset and angry with the dealership and GM because the vehicle broke down in the first 6 miles. I then checked for recalls on the vehicle and found GM recall number 14048 and NHTSA recall 14V092, which identified my defect exactly, but did not include my VIN in the recall order. I called GM and expressed my concerns they assigned a case number and a very nice lady called and asked what would make me happy. My main concern was the safety of my family and other people who have bought the Cruze with a defective shift lever cable. Once a part is identified as defective it should no longer be used and it should be replaced on all manufactured vehicles. I was offered a replacement vehicle by the dealership and GM but I declined the offer.
- Warner Robins, GA, USA
Moving with traffic, sneezed and when I opened my yes I couldn't stop in time and rear ended a stopped or slowing down vehicle. I was wearing my seat belt, slammed into the steering wheel, wondered why the air bags didn't deploy. Went to hospital. Bruised from right side of neck down my chest. Faint black yes from hitting steering wheel. Bruises on both knees. I am concerned the air bags failed. Your assistance would be appreciated. Also have pictures of bruising.
- Levittown, PA, USA
At the end of December 2013 I purchased a 2014 Chevy Cruze turbo diesel. Shortly after buying this vehicle I discovered there as a problem with the excessive torque and the braking system and hair trigger brake release. When releasing the brake this car would leap forward in an unsafe manner. This would happen when releasing the brake slightly. Releasing the brake a quarter of an inch or less was sufficient. I am not talking about my foot slipping off the brake pedal. The high RPM's and torque is not a good match with this particular automatic transmission. I am sure a standard transmission would be a better match. After my car jumped out into a major street and almost caused an accident I took my vehicle to my local dealership. The dealership examined my car and came up with the bellowing results: Brakes feel normal for vehicle. 4 wheel disc and has electric vacuum pump. No repairs required at this time. Idle normal for present time, ECM will rise idle at certain time like cold start compensate for battery draw of glow plugs?. by the way the above incident occurred when the car was normal operating temperature. As a result I immediately traded this vehicle (1500 miles were on the odometer) for a different brand. It would be nice if your engineers could look into this matter to avoid future incidents with other Chevy cruz owners. I am very concerned over the safety of this vehicle. Thanks
- Jacksonville, FL, USA
The contact owns a 2014 Chevrolet Cruze. The contact stated while driving on an incline, the vehicle drifted backwards. Immediately after disengaging the brakes, the vehicle stalled without any warning. The vehicle was taken to the dealer where the technician was unable to diagnose the failure. The manufacturer was aware of the failure. The vehicle was not repaired. The failure mileage was 500 and the current mileage was 7,500.
- Cedar Bluff , VA, USA
- Bloomingdale, NJ, USA