10.0
really awful- Crashes / Fires:
- 6 / 9
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 39,643 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Failed catalyst converter due to hot exhaust overload.. cracked ceramic lining in catalyst.
- Stockton, CA, USA
I took my car into King Chevrolet last year around August. The car was overheating and the fan was running almost all the time. When they ran the diagnoses which I was charged 100 dollars for, they told me I had a loose plug. About 1 month after that, it started doing it again. I called the service department and was told I should get rid of the car as they are not that good of a vehicle by the service tech. I found the thermostat was broken and replaced it. It helped for a while then I noticed the check engine light and it was code p0420 which stated it was a bad catalytic converter. I noticed a recall in 2018 by GM, recall # 16186. I called them today and they said my car was not affected. It did affect 2014 chevy cruze according to the recall. They wanted me to bring it in to have it diagnosed again for 100 dollars. I have have the valve cover replaced twice as the pvc valve was defective. The car has 116,000 miles now and it had 96,000 when this started happening. I would like to know if they are telling the truth, or just trying to soak me for repairs.
- Longmont, CO, USA
The hose that carries the coolant constantly pops off and leaks coolant. I had it fixed in 2019 at a dealership when it first happened. It started happening again last year and it will over heat. A light in my car comes on saying things are shutting down in order to cool the vehicle. I cant afford to keep fixing it. I don't know why it keeps happening.
- Columbus, OH, USA
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving at various highway speeds, the vehicle would independently enter into limp mode and downshift as the service traction control, service stabilitrak, reduced engine power, and the check engine warning lights were illuminated on the instrument panel. The vehicle would not shift out of first gear once the failure occurred. The contact had taken the vehicle to the dealer on multiple occasions and each time the dealer was unable to duplicate the failure. The manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 30,000.
- Roanoke, VA, USA
While driving check engine light came on and car start losing power and not shifting correctly being close to home attempted to baby vehicle home. Car started to make strange noise immediately pulled over and shut car off. Had car towed to personal mechanic. The turbo has blown apart
- Weatherly, PA, USA
The car suddenly lacked power and was making a strange noise. The oil level suddenly dropped. Then the engine light came on. We took the car to the dealer. And a few days later we received a letter from Chevrolet about extending the warranty on the PCV valve due to failure. We contacted our personal service person who confirmed that was inline with the PCV failure. We then took it to the Chevrolet dealer who said it would cost 9k to repair despite it being a known issue. This could have resulted in an accident if we had not caught it.
- Rio Rancho, NM, USA
My 2014 Cruze has 55600 miles and started to make a ticking noise oil was checked no problem however there was no antifreeze/coolant so I added it. Less than a week later again I had NO antifreeze/coolant I saw that Chevy had a recall on some 2013 & 2014 chevy cruze-??s head gasket. My VIN isn-??t coming up. I feel after babying my car and servicing her religiously that the issue is the responsibility of the manufacturer.
- Vero Beach , FL, USA
The contact owns a 2014 Chevrolet Cruze. The contact stated that while his wife was driving at an undisclosed speed, the vehicle lost motive power. The traction control and check engine warning lights along with various codes were illuminated. The vehicle was towed to the contact's residence. The contact self-diagnosed the vehicle with a cylinder misfire. The contact replaced the ignition coil pack and four spark plugs; however, the failure recurred. The dealer was made aware of the failure but informed the contact that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was made aware of the failure and provided the contact with a code to provide to a dealer. The failure mileage was approximately 28,000.
- Port St. Lucie, FL, USA
My engine is making whistling sounds, the positive crankcase ventilation (PCV), is failing. This is causing my check engine light to flicker on and off. The diagnostic codes report that the turbo seal may be cracked due to this issue above.
- Lancaster, CA, USA
The contact owns a 2014 Chevrolet Cruze. The contact had taken the vehicle to a dealer for an oil change however, upon return of the vehicle, the check engine warning light illuminated. The contact's son called the dealer and made an appointment to have the vehicle serviced. The contact informed her son that she would be charged a diagnostic fee and the contact canceled the appointment. The contact then took the vehicle to an independent mechanic where they discovered a coolant leak related to a defective water pump. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 33,047.
- New Castle, DE, USA
We have discovered a known issue with the pistons cracking. Seems this issue has impacted a huge number of people. We are now left with an unuseable vehicle that requires 8k in repairs. There are tons of articles and complaints about this issue. Chevrolet must repair or reimburse all those that have been impacted.
- Rio Rancho, NM, USA
I have a code p0420 code and engine light keeps comeback on I had the catalytic converter replaced, and everything inspected by Friendship Chevrolet in Forestcity NC 28043. Kept my car for two weeks and still couldn-??t find the problem of this p0420 code so my engine light stays on.
- Spindale, NC, USA
I purchased this chevrolet cruze2014 in 2021 of november now I have an unsafe vehicle I have took it to have it looked at and now they want me to pay 1,600 for damages that I have not created tension belts and assembly problem and an oil pan that is cracked this also have struts and other suspension problems that need to be address I will like to see if their is any way to have this problem taken care of so that it is not all on me I don't feel like getting into a dangerous car and kill myself or other people please help me my name is [XXX] phone number is [XXX] so that I may get these problems fix so I can have a decent car I purchased it from American car center and now they are giving me problems on fixing this car that they sold me with these problems INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Savannah, GA, USA
The contact owned a 2014 Chevrolet Cruze. The contact stated that while driving 62 mph when the contact noticed other drivers flashing their lights, therefore, they decided to pull over to the side of the road. When they pulled over they noticed that there was smoke coming through the vents of the vehicle. The vehicle's touchscreen on the dashboard that controls the radio as well as a few other functions went blank and the actual physical rubber parts of the screen began to melt. The contact turned off the vehicle and got out of the vehicle when the vehicle suddenly caught on actual fire. The fire department extinguished what was left of the fire after the contact's efforts. A police report was filed. The contact had received a burn to their arm. There was no medical attention needed. The vehicle was towed and deemed totaled. The contact had not spoken to the dealership. The manufacturer was not made aware of the issue. The approximate failure mileage was 148,000.
- Iroquois, SD, USA
Vehicle overheated, oil and coolant mixing in. The mentioned vehicle may stall on the road causing traffic hazard to its occupants, and the driving public around it. The engine oil is visibly mixing in with the engine coolant at this point. The temperature gage showed higher than normal level, then steam/smoke came out of the engine compartment as oil and coolant spew out of the closed coolant tank.
- Ewa Beach, HI, USA
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving at 70 mph, the vehicle lost motive power without warning. The contact attempted to steer the vehicle to the shoulder of the highway but was unsuccessful. A fellow motorist assisted the contact in successfully moving the vehicle off the highway and onto the shoulder. Due to the failure, the contact had the vehicle towed to an independent mechanic and the vehicle was diagnosed with engine failure. Neither the manufacturer nor the dealer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 108,000.
- Westland, MI, USA
The contact owns a 2014 Chevrolet Cruze. The contact stated while driving at undisclosed speeds, the steering wheel was very loose. Additionally, while driving there was an abnormal popping and metallic sound detected. The vehicle loss motive power while accelerating, with the check engine warning light, traction control and TPMS warning lights illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the map sensor needed to be replaced. The vehicle was repaired. The vehicle was taken to genesis Chevrolet (21800 gratiot ave, eastpointe, mi 48021, (586) 804-7977) to be diagnosed. The contact was informed that the electrical cluster, brakes, water pump, negative battery cable, body control module, and coolant leak needed to be repaired or replaced. The vehicle was repaired. The vehicle was then taken to hamilton Chevrolet (5800 E. 14 mile rd, Warren, mi 48092, (586) 838-1537) and diagnosed with a leaking assembly camshaft cover, belt tensioner, and drive belt. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 82,517.
- Roseville, MI, USA
Head gasket blown losing coolant
- Atlanta, TX, USA
This has occur more than a handful of times. This is the most recent one, I stopped at the gas station turned off my car and when I went to start it nothing was working no lights, no power anywhere. I wiggled the battery cable and it came back on but, I had to turn the key on and off multiple times for it to finally start. As I'm leaving the gas station I turn to the left and I have no power steering none whatsoever. Then it came back seconds later I was driving straight and the wheel jerked on its on and it said service power steering and once again I had no power steering. It went off moments later. When I got to my destination it lost all power again.
- Felicity, OH, USA
- Swanton, MD, USA