10.0

really awful
Crashes / Fires:
6 / 8
Injuries / Deaths:
3 / 0
Average Mileage:
40,838 miles

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« Read the previous 20 complaints

problem #39

Mar 082017

Cruze

  • miles
I have have to have a PCV value cover/intake manifold replaced in my car 3 times. My car is covered under warranty but that warranty will expire. I will have to have is replaced again at some and it seems that no one is asking why this part has to be replaced so frequently in a car that is less than 5 year old. There is a code that appears but it is months after the car starts to surge when you turn it on and feel like it is going to cut out when idling. I live in the city and cannot hesitate to drive when the light turns as it may cause an accident.

- Kansas City, MO, USA

problem #38

Mar 242016

Cruze

  • 33,000 miles
The contact owns a 2014 Chevrolet Cruze. While driving at an unknown speed, the check engine warning indicator illuminated continuously and caused the vehicle to stall. The vehicle was towed to morgan Pontiac (2295 autoplex drive, bossier, la 71111) where it was diagnosed that the head gasket needed to be replaced. The vehicle was repaired, but the failure recurred two weeks later. The vehicle was towed back to morgan Pontiac where it was diagnosed that the radiator cap was leaking and needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was towed back to the dealer where it was diagnosed that the motor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 33,000.

- Bossier City, LA, USA

problem #37

Sep 122017

Cruze

  • miles
I happen to check under my hood to see why I wasn't getting any heat in my car. I then came to realize that there wasn't any coolant, when I was there one 10 days prior at the dealership to get my oil changed and the paper stated that all fluids were checked. I then notified the dealership, and put some coolant in my car so I wouldn't cause any damage to the motor. They check it, claimed there wasn't anything going on with it. And sent me home. I then had a coworker tell me that what I was describing was my water pump. I then notified the dealership again that I was having the same issues, and that I am now smelling coolant in the car and my car act like its ready to stall.. they got me back in and checked what I was complaining about. They found out I was right it was the water pump.. I had found a recall about this whole thing and showed them, and because they checked by VIN number my car didn't have this recall but my car should have. It was for the 1.4 engine, not my 1.8. I had my water pump replaced, my thermostat and I am still having issues. This car is only 3 years old and shouldn't have these problems so early. GM needs to do something for all Cruze owners cause I am tired of spending over 600 dollars and still having issues.

- Epsom, NH, USA

problem #36

Sep 152017

Cruze

  • 125 miles
A warning to Chevy Cruze owner's myself owning one, I noticed the car losing acceleration and at certain times, misfiring from a cylinder, to sum it up, I ran the obd code and got code # P0304 which is engine misfiring. I ended up waiting until the car was cold and removed the T30 screws to access the spark plugs, the coil pack's rubber boots were melted onto my spark plugs, I have take super care of the car and I never would of thought of the coil pack having a serious issue, this is definitely something owner's should be aware of. I hope this can get looked into and a recall would be a helpful option, those coil packs should be made differently or make something more durable than plastic boots. This problem started a few weeks back, it would run fine for almost a half hour and then it started chugging and at traffic lights, it had no power to move, process of elimination was a code for the barometric pressure sensor, so I started there first only because it was cheaper, once I got a confirmed code of cylinder's misfiring that's when we took an in depth look at the spark plugs, I had to replace the coil pack and I did 4 new spark plugs.

- Derry, NH, USA

problem #35

Aug 092017

Cruze

  • 30,000 miles
The contact owns a 2014 Chevrolet Cruze. The contact stated while driving at approximately 50 mph, there was an abnormal noise coming from the front of the vehicle. The check engine and traction control warning indicators illuminated. A local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.

- Bolingbrook, IL, USA

problem #34

Aug 032017

Cruze

  • 27,500 miles
The contact owned a 2014 Chevrolet Cruze. While the vehicle was stationary, it caught fire. While driving various low speeds, the air conditioner shut off without warning. When the contact turned the air conditioner back on, smoke entered into the cabin. The contact turned off the vehicle and opened the hood, but there was no smoke. Upon closing the hood, the cabin of the vehicle completely filled with smoke and the contact noticed a flame that ignited under the dashboard to the right of the accelerator pedal. The contact called the police and filed a police report. The fire department extinguished the fire. The interior of the vehicle was destroyed. Xchange leasing, an uber company, was contacted about the fire and referred the contact to her insurance company. A dealer was not contacted. The manufacturer was made aware of the issue and requested that the vehicle be inspected by a third party. The failure mileage was 27,500.

- Philadelphia, PA, USA

problem #33

Jul 262017

Cruze

  • 83,000 miles
"takara recall" my 14 Chevy Cruze turbo when out, there is a recall on some of the 14 Chevy Cruze but the cut off date was in March and my car was manufactured in June. Car has totaled loss of power and starting to smell oil burning

- Lusby, MD, USA

problem #32

Apr 212017

Cruze

  • 14,999 miles
The contact owns a 2014 Chevrolet Cruze. The vehicle was equipped with an engine control stop/start system. While the vehicle was stopped at a traffic light with the brake pedal depressed, the engine control stop feature activated. When the brake pedal was released, the vehicle failed to return to the start mode. The contact stated that the vehicle was turned off and restarted and the vehicle operated as intended. The vehicle was taken to don ledford automotive (located at 4595 N. lee highway, cleveland, tn 37312, tel: (423) 709-8643) to be diagnosed. The contact was informed that there was no fault code produced. The vehicle was not repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 14,999.

- Cleveland, TN, USA

problem #31

Apr 072017

Cruze

  • 37,000 miles
The contact owns a 2014 Chevrolet Cruze. The contact stated that while operating the vehicle, the engine would overheat and shut off. The vehicle was taken to the dealer where it was diagnosed that the failure was due to an engine coolant leak. The coolant surge tank was replaced but the failure continued to occur. The vehicle was returned to the dealer where it was then diagnosed that the water pump failed. The vehicle was not repaired a second time. The manufacturer was notified of the failures. The failure mileage was 37,000. The VIN was not available.

- Audubon, NJ, USA

problem #30

Jan 252017

Cruze

  • 142,000 miles
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving at 45 mph, the vehicle over heated and stalled without warning. As a result, the contact discovered that the oil cap had fractured. The vehicle was taken to the dealer where it was diagnosed that the reservoir and the coolant valve had fractured and needed to be replaced. The vehicle was repaired however, the failure recurred one week later. The vehicle was towed back to the dealer where the catalytic converter, the water pump and the thermostat were all replaced but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 142,000.

- Rural Hall, NC, USA

problem #29

Feb 082017

Cruze

  • 22,000 miles
I purchased my car in April 2016 with approx 22,000. On the second day there was a loud noise coming from the front of the hood which it sounded very close towards the engine, exhaust part of the car. I took it in to the dealership and they didn't state what the issue was they just told me they had fixed it. The noise went away. 3 months later I started having issues with my steering wheel locking. I was at a big intersection when I was turning left my steering wheel locked on me and my entire lights including the dashboard went out. I couldn't move my car in the middle of the intersection and luckily there wasn't cars coming towards me. It took about 10-20 seconds to come back on. When it did come back on there was a lot of lights popping up and then there was a "stabili trak" light on. I pulled over to the side because I knew I couldn't drive it anymore. I called my dealership and I took it in that same day. They told me it was a wire that was loose and they had fixed it. Well they did not, 3 weeks later the same thing happened to me and they didn't know what was going on then. I took it in again and the problem went away for about 2 months and now I am back to the same thing except something new. Not only does my light come up and my steering wheel still locks on me but my car began shaking last night and when I would drive it it would make the same loud noise from the beginning towards the front of the car towards the engine, and it would hesitate on going when I would make a stop. Like if it was about to fully turn off so my car got towed to a dealership last night. The issues were not fixed and they are only getting worse.these issues should've been taken care the first time I had gone to the dealership. Now it's the 4th time I have gone to a dealership and nothing is being resolved and I pretty sure now there is a big issue with my engine with so little miles!

- Aurora, IL, USA

problem #28

Feb 012017

Cruze 4-cyl

  • miles
I have purchased this vehicle used in July of 2015 from the Chevrolet schumacher dealership located in North palm beach, Florida I currently have 61,939mi. My last oil change was in 12/2016 and is due at 64,000mi. To date I have had numerous issues with this vehicle from installing new spark plugs, brakes that sound like an amtrak train, and now my engine light comes on and my bumper-to-bumper warranty is already expired at like 33,000mi. So now I fall under the power train warranty which covers your engine and transmission. However I am not sure what is causing my engine light to come on, I really don't want to pay $160 for a diagnostic test and then have to pay on top of that $800 for an issue with my engine. I shouldn't be having these problems especially since it will mark my 2 year anniversary having this vehicle in July 2017.I am very displeased right now and would like this issue to be investigated and that someone from this government Agency contact the dealer located in North palm beach so they can find out what exactly is wrong with my car. Something like this should happen to cars that are 5 years old not 1 1/2 years old.

- West Palm Beach, FL, USA

problem #27

Dec 162016

Cruze

  • 58,000 miles
A few weeks after taking my Chevy Cruze diesel in for a recall for a O2 sensor the car's other O2 sensor and controller needed replacing after the car went into a exhaust fluid quality limp mode. The issue appears to be related to the recall but GM is charging me over $800 for the repair.

- La Grange, KY, USA

problem #26

Sep 012016

Cruze

  • 200 miles
The contact owns a 2014 Chevrolet Cruze. Whenever the contact placed fuel into the fuel tank, the vehicle failed to start without a two minute delay and the check engine indicator illuminated. Also, whenever the vehicle was stopped for approximately three or more minutes, it would suddenly stall. The contact had to restart the vehicle in order to accelerate. When the vehicle was driven approximately 50 mph, the power steering failed. All the failures recurred. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failures. The approximate failure mileage was 200.

- Portland, OR, USA

problem #25

Oct 242016

Cruze

  • 50,000 miles
Check engine light has been going on & off for years. Dealership has never been able to determine why this happens. Recently I have narrowed it down to the light coming on every time I fill up my car with gas & it is a diesel. On a recent trip to tn my car went into safety mode & I spent 6hrs at a dealership. They eventually found nothing & re-set the computer. When I returned home a recall for the very same problem was in my mailbox. Now I have received another letter from Chevy stating there is another problem

- Midlothian, VA, USA

problem #24

Aug 152016

Cruze 4-cyl

  • 12,386 miles
The contact owns a 2014 Chevrolet Cruze. While accelerating from a stop, the vehicle surged forward inadvertently at different times. There were no warning indicators illuminated. The vehicle was taken to a dealer where it was diagnosed, but the failure could not be duplicated. The manufacturer was notified of the failure. The failure mileage was 12,386. Updated 01/11/2017 consumer stated it happened again after being checked by dealer (day after was checked). Updated 6/25/18

- Asbury Park, NJ, USA

problem #23

Aug 142015

Cruze

  • 23,000 miles
The contact owns a 2014 Chevrolet Cruze. The contact stated that the vehicle was repaired four times. The vehicle was not operating correctly and lost power while being driven or idling. The vehicle was taken to the dealer, but was unable to be diagnosed. The mechanic informed the contact that the failure was the first they had seen and a solution or repair could not be done until the root cause of the failure could be determined. The vehicle was leaking coolant and the mechanic did not know if the engine or transmission had been exposed to the coolant. The mechanic stated that a leak could not be found. The failure mileage was 23,000.

- Elkton, ME, USA

problem #22

Aug 132016

Cruze

  • 29,600 miles
Service engine light flashed with messages to service both stabilitrak and traction control. Later that same day noticed jerking of engine so strong it shook the car while idling and constant loud squeeling noise. Also noticed the vehicle lags on acceleration/take off after idling. This happened at approx 29,500 miles.

- Redford, MI, USA

problem #21

Aug 032015

Cruze

  • miles
My Cruze diesel around 30K miles, had an electrical issue which resulted in the dealership replacing the radio and other electrical nodes. Around 40K miles the battery and alternator went bad. None of which were covered by the dealership so I had to pay for it myself. Since 45K miles, the car has randomly popped up a message saying the engine power is reduced. I travel to large urban areas and this has happened to me in the worst of situations and I am lucky to be alive due to this issue. This now comes on often and is not covered by the Chevy dealership I went to. I just purchased this car in 2014. Seriously considering the lemon law

- Larwill, IN, USA

problem #20

Apr 012016

Cruze

  • 70,000 miles
The contact owns a 2014 Chevrolet Cruze. The contact stated that the vehicle stalled while driving. The vehicle was taken to the dealer several times for the failure. The dealer performed a diagnostic, which located several failure codes at the ignition switch, throttle body position, and the air flow sensor. The vehicle was not repaired. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 70,000.

- Vidor, TX, USA

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