10.0
really awful- Crashes / Fires:
- 42 / 2
- Injuries / Deaths:
- 42 / 0
- Average Mileage:
- 35,925 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
2 manufacturer recalls; first for the right front axle not being safe, second for a faulty air bag system. My car was held for the recall for 86 days. Updated 4/24/2015
- San Diego, CA, USA
The contact owns a 2014 Chevrolet Cruze. The contact received a notification for recall NHTSA campaign id number: 14V372000 (air bags) and received the recall repair. The manufacturer was notified of the safety concern. The contact had not experienced a failure.
- Somerset, PA, USA
We received GM safety recall 14305 on June 25th. We were advised of an air bag malfunction and to contact our dealer asap. We called the dealer (paddock Chevrolet) immediately and were advised that they had received no instructions from GM. They would call back in two days, which they did. They advised that still had no instructions from GM. It has now been over a week and have not heard from the dealer. I cannot believe that it is taking so long to give instructions to the dealer. In March GM had realized they had a problem. In addition the recall advised us to contact the dealer asap due to the increased risk of injury.I guess this points out to us that GM does not really care about their customer, since their fiasco with the ignition key. I will never buy a GM auto again because of the lack of concern for safety issues with the cars. This basic problem can never be solved as it is ingrained in their management style.
- Williamsville, NY, USA
The contact owns a 2014 Chevrolet Cruze. The contact received notification of NHTSA campaign numbers:14V372000 (air bags) and 14V151000 (power train), and stated that the parts were not available. The dealer did not give a specific date when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would be repaired. The VIN was not available. The contact had not experienced a failure.
- Point Pleasant , NJ, USA
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving 28 mph attempting to avoid hitting a deer, the contact crashed into a parked truck and then ran over a fire hydrant. The force of the impact caused the contact's head to go through the windshield and the air bags failed to deploy. The contact sustained contusions and lacerations to the head. The manufacturer and dealer were made aware of the failure. A police report was filed. The vehicle was destroyed. The failure mileage was 19,042.
- Medway , MA, USA
The car was coasting on a level road. Just before the driver applied the brake, the interior lights started flashing and the steering wheel locked. The brake pedal went all the way to the floor but the car did not stop. Then the front passenger airbag went off and then the drivers side airbag went off. No other cars were around. On star came on and stated that the occupants were just in a very serve accident and that emergency services were on the way. There was no damage to the vehicle at all. GMC sent out an inspector and he was surprised. A report was prepared and ultimately it was stated that the car was experiencing a roll over event. However, the data in the report does not support gmcs contention. One major error discovered on the report was that the sensor said it was a small adult sitting in the passenger seat. That adult weighed 265 pounds or more at that time. Next one of the data records says the event took place on 7/5/2013. One of the event recorders states the car was rolling in a clockwise flashing but another one shows the car was rolling head to toe. Finally, the graphical data shows no rollover in one sensor and a counterclockwise rotation in the other. GMC stated that they would fix the car for free and offered to pay medical fees and bills. The passenger suffered a broken collar bone, a ruptured ear drum and blood pressure on site of 220/140. The vehicle sensor stated that the vehicle was hit on the side (broadsided). The data recorder states that both airbags went off at the same time, but there was a three second delay between the passenger airbag, then the driver airbag. The passenger airbag indicator status was set to the off position, thus no passenger airbag should have deployed per manufacturer specs. No rear curtain airbags deployed. The report shows the airbag deployed outside the standards set for airbag deployment.
- Murrieta, CA, USA
The contact owns a 2014 Chevrolet Cruze. The contact stated that while attempting to make a left turn, the vehicle was crashed into from the front. The air bags did not deploy. The contact was not injured. The vehicle was towed to the dealer where the contact was awaiting repairs. The manufacture was not contacted. The approximate failure mileage was 2,000. The VIN was not available.
- Rochester , NY, USA
- Levittown, PA, USA