10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 40,047 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
In mid-December 2018, we purchased a used one-owner 2015 Chevy Equinox from a small dealership in jenison Michigan. It had about 113K miles. Less than 3 months later, in early March of 2019, the vehicle suddenly started smelling of gas, rattling, stalling. I immediately drove the vehicle less a few miles to our local mechanic. After the mechanic examined the vehicle, it was determined that the engine had failed and needed to be replaced along with a fuel pump at a cost of about $6300. We had purchased a third party warranty from preferred warranties llc through the dealership, so we thought we would be covered. The warranty company requested a more thorough examination of the vehicle to determine why the engine failed, at a cost of about $200, which would be reimbursed to us if the claim would be approved. Their adjuster visited our mechanic, and determined that since the engine had little oil, about one pint, the damage would not be eligible for reimbursement due to the vehicle being 'run on low oil.' We were floored, as the oil had just been changed in December at the dealership and was not due for a change for another 3K miles. We had put about 1K miles on it since purchase. There was never any indication while driving that there was any problem with oil consumption: No oil low warning light, no leakage under the vehicle, no smoke, no hesitation in driving. We discovered that Chevy equinoxes with a 2.4L engine beginning in 2010-2017 were experiencing excessive oil consumption with many of the complainants stating there was no indication the vehicle was losing oil. We are asking for your assistance in any way possible to recoup our losses due to the negligence of GM in their lack of informing of potential issues.
- Ludington, MI, USA
Car started rattling, shaking, stalling with no indication beforehand of any problems. It was discovered that there was excessive oil consumption, resulting in using all but one pint of oil since oil change 2 1/2 months prior, less than 2000 miles since oil change. Engine damaged and fuel pump needs to be replaced. No indications that oil was getting low, no lights, no smoke, no smell, no leaks, no hesitation. While parking car, this all occurred.
- Ludington, MI, USA
No warning, engine rear seal failure.
- Carmel, IN, USA
The contact owns a 2015 Chevrolet Equinox. While attempting to accelerate from a stop sign, the vehicle began to shutter while turning the steering wheel. There were no warning indicators illuminated. The vehicle was taken to a dealer where it was diagnosed that the power steering pump and rack failed and needed to be replaced. The vehicle was repaired, but the failure recurred several times. The contact also stated that when adding fuel, it began to leak out of the fuel terminal. The vehicle was taken to a dealer where it was diagnosed that the fuel pump failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures. The failure mileage was approximately 20,000.
- Youngstown, NY, USA
- Mount Clemens, MI, USA