2009 Chevrolet HHR. Consumer states paid for power steering repair. Request reimbursement. The consumer stated the power steering failed.

- Saint Albans, WV, USA

The contact owns a 2009 Chevrolet HHR. The contact stated that the dealer was contacted in reference to NHTSA campaign numbers: 14V047000 (electrical system), 14V171000 (electrical system), and 14V153000 (steering). The contact indicated that the warning lamp illuminated for the air bag and remained lit. The vehicle was not diagnosed. The manufacturer was notified of the failure and was unable to provide a reasonable date to perform the recall repairs. The approximate failure mileage was 84,000.

- Arlington, TX, USA

The contact owns a 2009 Chevrolet HHR. The contact stated that while driving 35 mph, there was an abnormal noise coming from the bottom part of the steering column as the steering wheel seized. In addition, the contact stated that the ignition became fractured while in the on position as the ESC and the check engine warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the ignition and the power steering motor needed to be replaced. The vehicle was repaired but the failure recurred on numerous occasions. The contact was included in NHTSA campaign number: 14V153000 (steering). The manufacturer was notified of the failure. The failure mileage was 19,000.

- Battleground, WA, USA

The contact owns a 2009 Chevrolet HHR. The contact stated that after the vehicle being serviced under NHTSA campaign number: 14E021000 (electrical system), the engine failed to start after several attempts and that the steering wheel seized. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was unknown.

- Edinburg, TX, USA

I have had 3 problems so far where my power steering went out. I have contacted two different Chevy dealers and they said that my VIN number is not on the recall list. On the GM website it says that there is a recall on the 2009 Chevy HHR electronic power steering. Because the dealer says my VIN is not included they refuse to honor the recall. I would like GM to step up and take responsibility to repair this issue. I am concerned that I could be involved in a accident because of this issue. media.GM.com/media/us/en/GM/news.detail.html/content/pages/news/us/en/2014/Oct/1007-recalls.html media.GM.com/media/us/en/GM/news.detail.html/content/pages/news/us/en/2014/Mar/0331-power-steering.html.

- St. Cloud, FL, USA

The contact owns a 2009 Chevrolet HHR. While driving approximately 10 mph and making a turn, the contact heard a loud scraping noise coming from the steering column. The failure occurred immediately after the vehicle was repaired according to NHTSA campaign number: 14V153000 (steering). The vehicle was taken back to the authorized dealer and repaired. The failure recurred and the dealer stated that the steering column needed to be replaced. The vehicle was not repaired for the most recent failure. The manufacturer was not notified. The approximate failure mileage was 38,888. Updated 11/20/14 updated 08/30/2017

- Okolona, MS, USA

The contact owns a 2009 Chevrolet HHR. The contact stated that the ignition failed to start the vehicle and the steering column failed to lock when the engine was turned off. The failures occurred multiple times. The contact stated that the failures began after the vehicle was repaired according to NHTSA campaign number: 14E021000 (electrical system). The manufacturer was notified. The approximate failure mileage was 53,000.

- Milford , NH, USA

I was pulling out of a parking space at wal mart and a beeping sound got my attention and then I realized the steering wheel was almost impossible to turn.. I stopped in the middle of the lane and turned the car off... we sat there for about 15 seconds and I started the car again and the steering was fine then.. we then drove about a half mile to the dollar tree and it happened again as I was pulling into a parking space.. I parked and we went in the store.. when I came back out it was working again... then today, Sept. 15, 2014, I pulled into the library and as soon as I started to turn into a parking space, the steering wouldn't work and the beeping sound started and the power steering light was on again.... I turned it off right there and waited a few seconds and it was again working... we don't trust taking this car anywhere and had planned an extended trip to Washington to stay with our granddaughter but we just don't dare do it... this is such a huge safety issue and we want it fixed!!!!! also, the service air bag light has been on for almost the entire time we have owned the car.. I have all the receipts of taking it in to be checked and the charges we have incurred... it has been on the last time for over a month as we had just had it in again.. the light went off for about 20 miles after we left the dealership and then came on and has been on ever since... this whole thing has been ridiculous!!!!!! who can help us"???"

- Yreka, CA, USA

I was making a left hand turn when my power steering suddenly stopped working. The power steering light was on the dash board and vehicle was very difficult to drive. On 09\10\2014 I called serra Chevrolet in madison tn and told a service rep named [xxx] what had happened and what I needed to do to get this fixed. She told me that I needed to call back in a couple of weeks when a new recall was issued. I asked if this could happen again and she replied "its possible." So I asked her what I could do to fix this and she said "well you can bring it to us and pay to have it fixed and when a new recall was issued I could get my money back from them." If they have this part in stock should they not fix it now and not let this power loss happen again? I have to work and I'm very nervous this will happen again without warning. I also never received a recall notice a year ago or I would have had this done then. Thanks information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Joelton , TN, USA

Loss of power steering was indicated on the dashboard display as well as by a series of dings. Power steering was restored the next time I started the engine. It failed again the next day. It now fails within moments of starting the car every time. I contacted the dealership, but they had no information on when parts would be available for the recall.

- Rock Island, IL, USA

The contact owns a 2009 Chevrolet HHR. The contact received a recall notification for NHTSA campaign number: 14V153000 (steering, electrical system); however, the parts needed for the repair were unavailable. The manufacturer was notified. The contact had not experienced a failure.

- Durham, NC, USA

The contact owns a 2009 Chevrolet HHR. The contact stated while turning at approximately 35 mph, the power steering failed which caused the vehicle to swerve into a ditch. The vehicle was taken to a dealer for diagnosis and the mechanic stated that a blown fuse caused the power steering to fail. The vehicle was repaired, however, the failure recurred. The manufacturer was notified of the failure and informed that contact that the vehicle was included in NHTSA 14V153000 (steering) and the parts were not available. The approximate failure mileage was 97,671.

- Lafayette, LA, USA

The contact owns a 2009 Chevrolet HHR. The contact stated that while driving at 40 mph, the contact stated that the power steering warning light illuminated and the brakes failed to respond. The contact mentioned that the vehicle was shifted to park in order to stop the vehicle. In addition, the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.

- Chavies, KY, USA

Went to leave from friend's house, vehicle would not start.called tow truck, but by the time ( 2 hrs ) I waited car started-up.cancelled tow truck. Next time while making turn, power steering stopped working. It has not worked since approx 05/21/14. Called the dealer to make appointment on 06/03/14. They give me the papers services. And they told me it will probably take between 6 weeks to 7 weeks for them to get the part.I been calling, still waiting for the parts. On another note, I told them about my condition. I have one arm the is very hard for me to drive with out power steering. I had surgery on my left arm. ( a survivor of sarcoma). For them maybe is nothing. I don't want them to feel sorry for me. I just want to fallow the rules, and the promises they make to me. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Brandon, FL, USA

I have received safety recalls for potentially fatal system failures to my vehicle. I was told by the dealership that there are no replacement parts to fix this issue, and they have no idea when they will have parts. So until then I am to drive this unsafe vehicle, with my family in it and just hope for the best? I tried to purchase another vehicle, as we typically do after 2-3 years of financing, only to find not one dealership will buy it back from me in trade, including the one I purchased it from, due to the major safety recalls. So I am essentially trapped in a vehicle that has already had 2 of the 3 recalls actually occur to it, and just hope the one that can cause a fatal crash, does not also happen.

- Londonderry, NH, USA

They need to give rental cars untilthey get the parts in this would insure our safety and speed up the process that they say they are making the parts as fast as possible.that's just not acceptable. Fix our cars right now I am not ready to die in GM junk. My air bag light came on says it needs service well fix it GM. I cant worry all the time the stress is to much.

- Chesapeake, WV, USA

While operating the vehicle into a gradual left turn, a series of chimes sounded from the vehicle and a message was displayed in the communications center stating the message "power steering". the vehicle had lost power assisted steering but retained manual steering. This was reset by turning the vehicle ignition off and restarting the vehicle.

- Utica, OH, USA

The contact owns a 2009 Chevrolet HHR. The contact stated while driving approximately 5 mph, a loud chime sounded inside of the vehicle. There was an immediate loss of the power steering with the illumination of the warning indicator. The steering wheel became difficult to maneuver. The vehicle was taken to an authorized dealer where the power steering motor was replaced. The manufacturer was not notified of the problem. The approximate failure mileage was 54,000.

- West Lake, OH, USA

The power steering stopped working while driving and still does not work. The passenger air bag turns on and off intermittently when no one is in the seat.

- Cedar Rapids, IA, USA

The contact owns a 2009 Chevrolet HHR. The contact stated that while driving 55 mph, the steering wheel seized causing the contact difficulty to maneuvering the vehicle. The contact mentioned that the eps warning light illuminated. The vehicle was taken to the dealer where the power steering motor needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and stated that the vehicle was not included in NHTSA campaign id number: 14V153000 (steering). The approximate failure mileage was 61,000.

- Canton, OH, USA