10.0
really awful- Crashes / Fires:
- 7 / 7
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 70,132 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2004 Chevrolet Impala. While driving at approximately 25 mph, the passlock security system disabled independently. Additionally, the security lights and exterior lighting began to flash. The vehicle failed to restart. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000.
- Columbus, OH, USA
2004 Chevrolet Impala. Consumer had car fixed and received no reimbursement. The consumer replaced the dash lights and there was an issue with the air condition and heat..
- Feasterville-Trevose, PA, USA
The contact owns a 2004 Chevrolet Impala. The contact stated that the speedometer and tachometer gauge failed to read the accurate reading levels. The contact mentioned that the gauges sporadically increased and decreased. The failure was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 45,000.
- Cicero, IL, USA
2004 Chevrolet Impala ls ignition lock cylinder was replaced. The consumer is seeking reimbursement, in light of the recall.
- Grabill, IN, USA
2004 Chevrolet Impala dealer has not received part for recall the consumer stated in December 2013, he began to experience a problem while driving on the interstate at 65 mph. The vehicle would lose power, including the speedometer dropping to zero. A local repair shop inspected the vehicle, and informed the consumer, the speedometer in the cluster had apparently gone bad. The cluster was replaced. However, the problem happened again. The consumer went to another shop and they stated the speed control sensor was not functioning properly. The part was replaced and the problem did not return.
- South Chesterfield, VA, USA
The contact owns a 2004 Chevrolet Impala. The contact received a notification of NHTSA campaign number: 14V400000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Berkeley Springs, WV, USA
2004 Chevrolet Impala keys and ignition switch. The consumer stated the repairs were done on October 13, 2014. However, she did not believe the recall adequately addressed the problem she experienced with the ignition. On May 7, 2014, she was unable to start the vehicle, because the security light malfunctioned and locked the ignition. The ignition cylinder was replaced at a cost of $ $525.21. Updated 12/10/14.
- New Prague, MN, USA
The contact owned a 2004 Chevrolet Impala. The contact stated that while driving at approximately 35 mph, the vehicle stalled without warning and crashed into a barrier and a speed sign. The air bags failed to deploy. A police report was filed and no injuries were sustained. The vehicle was destroyed. The vehicle was included in NHTSA campaign number: 14V400000 (electrical system). The manufacturer was not made aware of the failure. The approximate failure mileage was 96,000.
- Danville, AL, USA
2004 Chevrolet Impala. Customer requesting reimbursement car quit, due to ignition switch malfunction.
- Berea, KY, USA
Driving down the road with my high beams on, my headlights went out completely. My low beams work ok but if I use high beams they randomly go out. This is the second GM vehicle I have had with this problem. The mechanic at the GM dealership said 4 of his 6 family members have had same problem. A former co-worker had same problem. I contacted GM and was told my car was to old for them to fix it...
- Clymer, NY, USA
The key switch is bad some times after it is started all dash is not working and security system is locked and you have to shut it down some times more then once have been told the key switch is bad I ask someone at G.M. if they could send me the switch but told me I had to take it to a shop did that and all that was done is put a piece of something in the key that did not help that the switch is bad is there any one that can help or just send me a switch I can put it in.
- Frankfort , KY, USA
I just bought a 2004 Chevy Impala just 1 week ago (70K miles), and I'm already having major ignition trouble. When I turn the key, nothing happens -- the security light blinks a few times. We replaced the battery and cranking relay switch, and no luck. I've search the web and youtube, and this appears to be a common problem. Some say that the car needs to "relearn" my key. Other sites say I need to deactivate/reset the security system. Sometimes the car stars with no problem. I don't know what triggers the issue. This is beyond frustrating, and I don't have any more money to put in this car. Please, please help. Thanks!
- Fayetteville, NC, USA
2004 chervrolet imala. Consumer is requesting reimbursement for repairs made to the ignition. The consumer stated the vehicle stalled, while driving. A local repair shop replaced the ignition switch.
- Fort Wayne, IN, USA
The contact owns a 2004 Chevrolet Impala. The contact received a notification for NHTSA campaign number: 14V400000 (electrical system) and stated that the parts were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was notified of the problem and the contact had not experienced a failure.
- Franklin, PA, USA
2004 Chevrolet Impala. Consumer writes in regards to ignition switch recall. The consumer had the ignition lock cylinder replaced in March 2007. The consumer is seeking reimbursement.
- Roscoe, IL, USA
TL-the contact owns a 2004 Chevrolet Impala. The contact stated that the vehicle failed to start on the first attempt and would have try several times before the vehicle would start. In addition, the ignition switch and key and would become extremely hot. The vehicle had not been repaired or diagnosed. The vehicle was included in the NHTSA campaign number: 14V400000 (electrical system). The manufacturer was notified of the failure. The approximate failure was unavailable.
- Cape May, NJ, USA
Yesterday, October 31, my husband took our 2004 Chevy Impala in to get the keys repaired due to the ignition switch recall. The dealer, [xxx] of wood river, refused to repair the six keys purchased from Chevrolet with the car [we ordered 4 additional keys from Chevrolet with the car]. it was a flat refusal to repair more than two keys, not a "there is a fee for additional keys" the dealer said they were instructed to do this by Chevrolet. As these keys were purchased from Chevy [as opposed to being copies made elsewhere] they should be covered. The recalls, NHTSA recall #14V400, GM recall #N140350 notice specifies "all ignition keys" I have written Chevy to complain and also notified senators [xxx] of Chevy's actions. I though you should be notified that Chevy is not actually fixing the problem as ordered. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Glen Carbon, IL, USA
Service traction system light has gone on a number times and then went off again. Now, when it goes on the ABS light and the traction off lights also go on. They usually go off while driving. These warning lights do not always go on. If they are going to go on, it will generally be on start up. Today all three lights went on at start up, but the service light went out and the ABS and traction lights remained on. Turned vehicle off, then back on and the two lights remained on. I've been told it's a common problem with Impala, you can spend a lot of time and money trying to figure out the defect without success. I'm worried that our safety might be in jeopardy.
- Veneta, OR, USA
The contact owns a 2004 Chevrolet Impala. The contact stated that the vehicle failed to start. Several attempts were made before the vehicle responded. The vehicle was repaired under NHTSA campaign number: 14V400000 (electrical system); however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
- Lake Park, GA, USA
- Elizabeth, NJ, USA