10.0
really awful- Crashes / Fires:
- 8 / 0
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 126,616 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2007 Chevrolet Impala. The contact stated that when turning the steering wheel, it would exhibit a squeaking noise. The vehicle was taken to the dealer for inspection and they advised the contact that the steering column needed to be lubricated. The vehicle was repaired but the failure recurred. The manufacturer was notified and advised the contact that the steering shaft needed to be replaced. The failure mileage was 40,000. Updated 05/08/13 updated 06/10/2013
- Inkster, MI, USA
As I was driving on the highway, suddenly reduced engine power came up on the dash board. Followed by the steering wheel locking up and the car shutting off. After 20 minutes the car started again, but now I drive witha constant fear of this happening again, and what if my children are in the car next time! I have a constant issue with the power steering line leaking, although I have replaced the pump, and the fuel line. I feel like I am throwing my money into a bottom less pit. What do I do from here?
- Brooklyn , NY, USA
The contact owns a 2007 Chevrolet Impala. The contact stated that while driving approximately 55 mph, a loud whining noise was heard from the steering wheel as the power steering assist failed. The contact experienced extreme difficulty in maintaining control of the vehicle. The contact merged to the road shoulder, powered off and restarted the vehicle. The vehicle was taken to a private mechanic, who diagnosed that the power steering pressure line hose needed to be replaced. The manufacturer was made aware of the failure and offered no assistance because the vehicle was not included in any recalls. The vehicle was repaired. The approximate failure and the current mileage was 175,284.
- Cordova, SC, USA
The contact owns a 2007 Chevrolet Impala. The contact stated that while having the vehicle inspected, it was discovered that both the rear passenger and driver side tires were wearing unevenly. The vehicle was taken to a private mechanic where the failure could not be replicated. The vehicle was not repaired. The manufacturer was contacted about the issue. The failure mileage was 144,000 and the current mileage was 145,000.
- Dermott, AR, USA
Traveling down fm 247 South in huntsville, tx. @ posted speed of 60 mph around the time of about 1:10 pm, when my rear tires involuntarily swerved causing my vehicle to steer cross lanes and crash off road onto grassy and wooded shoulder. Crashed into debris including trees limbs, stumps. Crash caused personal injury and damage to vehicle. The consumer stated GM was well aware that the Chevrolet Impala's were within the recalled VIN breakpoint. They were equipped with an identical frame, chassis, suspension, spindle rods as the police package listed for the recall. Updated 08/09/12 updated 08/14/12 the consumer is requesting NHTSA policy when an auto manufacturer is to file a recall with the public. Updated 05/08/14
- Houston, TX, USA
This car has less than 100K miles and Chevy dealerships refuse to diagnose the issue with the transmissions and there are multiple complaints about this issue this car is unsafe. The issue is random jerking of the transmission upon taking off in traffic, at light, or from stand still has caused: (a) my wheels to spin, (B) the car to pull into the next lane, (C) almost rear-end collision with car in front, and (D) sudden rapid acceleration in traffic. The car I almost rear-ended was a 2007 Chevy police Impala the officer exited his car asked was there a problem I told him about the transmission issue and he stated "yea mine does that too this car isn't a safe one" this need to be addressed nationally.
- Columbus , OH, USA
2007 Impala ss that I have owned since April 2011 and bought with 24,000 miles.the problem is with rear tires on the car wearing witihin one month after replacing, the instalation of tires is followed by a professional alignment and the tires still wear down to the wires. I have been through several sets of tires and alignments since I purchased the car and have not yet found a fix other than tires and alignment. Documents have indicated that there are bad rear spindle rods on the rear of the car that GM has aknowledged are present and GM failed to repair them on all 2007-2008 Impala with the exception of police vehicles (approximately 23,000 police duty cars out of 450,000+ affected). GM will not replace these under warranty and I cannot find a repair for the issue. The car will slip out of alignment within a few days or weeks and cause very dangerous driving conditions if driven on rain, snow or any slippery surface, causing the car to sway in the rear, hydroplane and even lose control. This is an enourmous safety hazard for Impala owners and also other drivers that may have an accident due to this issue.
- Cypress, TX, USA
The contact owns a 2007 Chevrolet Impala. The contact stated that while driving 50 mph, the power steering failed. The contact also stated that it became very difficult to steer to the point that he lost control of the vehicle. The vehicle was taken to the dealer, who diagnosed that the intermediate steering shaft was defective and needed to be replaced. The manufacturer was made aware of the failure and they offered no assistance because the vehicle was no longer under warranty. The vehicle was not repaired. The failure and current mileages were 85,000.
- Gilbert, MN, USA
Letter from congressman carter on behalf of constituent re issue of GM's liability for defective parts on cars they manufactured as a result of a design flaw and defective parts, the tri-coiled rear springs, trailing arms and spindle rods are causing premature wear of rear tires. GM recalled vehicles used in police work; but not the general public. GM says they are not liable, because its 2009 bankruptcy and subsequent reorganization shields them from liability over the alleged design flaws. Updated 04/010/12
- Round Rock, TX, USA
The intermediate steering shaft is faulty on my 2007 Chevrolet Impala ltz. It currently has 85176 miles as it is in a shop. This is the 10th time me or one of my friends has had this problem. It has occurred multiple times on the following vehicles: 2009 Pontiac G6 sport 2 (mine) 37,900 miles, and was bought new. 2008 Pontiac G6 sport 2 (room-mates) car was purchased used and has 50,076 miles on it. 2009 Chevrolet Impala lt (room-mates moms) 60,000 miles the car has been driven, it was purchased new. This is only one of many issues we have had with these three cars. The other major one is that the head gaskets on these cars do not hold up, and GM is doing nothing about it. Mine is in the shop now also for a head gasket (07 Impala). Why is there no help for GM car owners? GM is not helping! just screwing us out of money!
- Mountain Iron, MN, USA
I have a 2007 Chevrolet Impala for my wife to drive with my two children. The power steering fails intermittently in the rain. This is extremely dangerous because the power assist comes and goes quickly causing the driver to jerk the wheel when the pwer assist returns. I replaced the serpentine belt two months ago for the same issue and it was fine for a while. I have over 30 years of automotive experience and I have experienced this while driving this vehicle and it is dangerous. There is clearly a manufacture defect with the power assist belt, tensioner or a pulley. This is not the other concern with the clunking intermediate shaft.
- Rehoboth, MA, USA
Recently bought 2007 Chevy Impala for son. This car cannot stay on the road in wet/snow conditions. It fishtails and is scary to drive. I've lived in Wisconsin all my life and drove many different cars but never a car as dangerous as this.
- Port Edwards, WI, USA
The contact owns a 2007 Chevrolet Impala. The contact stated the rear end of the vehicle was out of alignment twice each time the rear tires had to be replaced. The manufacturer stated it was not a known failure. The dealer stated the manufacturer was repairing police vehicles with the identical failure. The contact was concerned about the safety defect. The failure mileage was 43,000 and the current mileage was 72,000.....updated 12/03/12
- Lewiston, MN, USA
I had noticed a noise in steering recently, went to dealer and was told that there must be dust around the steering column. Had been on vacation and not driving car for a month or more, then 11-14-11 it was something very noticeable and I drove directly to dealership to be checked. They charged $96 to diagnose the problem and replaced steering shaft #25937479 shaft (06524-C). My total bill was $312.86. Is this any part of my warranty coverage"???"
- Oroville, CA, USA
The contact owns a 2007 Chevrolet Impala lt. While driving approximately 40 mph, the rear passenger tire exploded. The contact drove to the side of the road and the roadside assistance replaced the tire with a spare tire. The vehicle was taken to a tire center where they informed the contact that the severe tire wear was contributed to misalignment. The technician replaced the defective tire and an alignment was performed. On a separate occasion the failure recurred with the identical tire. The defective tire was replaced with a new tire. A four wheel alignment was performed on the vehicle three different times and the failure continued to occur. The rear driver, front driver and passenger side tires had been replaced as a result to the premature tire wear. The manufacturer was notified of the consistent failure. The dealer was unable to determine the cause of failure. The approximate failure mileage was 12,000. The VIN was unavailable.
- Charleston, WV, USA
The contact owns a 2007 Chevrolet Impala. The contact stated when the road conditions were wet, the vehicle would slide and he was unable to control the vehicle. Both the dealer and manufacturer were notified; however, did not offer any assistance. No repairs were performed. The current mileage was 62,000. The failure mileage was 42,000. The VIN was unavailable.
- Menasha, WI, USA
The contact owns a 2007 Chevrolet Impala. The contact stated that all four tires were consistently wearing from the inside and were constantly in need of replacement and an alignment. The dealer was contacted who offered no assistance for the repairs. The manufacturer was contacted about the failure but offered no assistance. The failure mileage was 71,209. Updated 08/15/11 updated 08/24/11.
- Belton, MO, USA
The contact owns a 2007 Chevrolet Impala. The contact stated that the vehicle was taken to an authorized dealer on two occasions to be realigned. The vehicle was also taken to have the tires replaced on one occasion due to uneven tread wear. The vehicle was in the process of being taken back to have the tires replaced for a second time due to uneven tread wear. The failure mileage was 20,000 and the current mileage was 50,000.
- Stevens Point, WI, USA
The contact owns a 2007 Chevrolet Impala. While driving approximately 65 mph, the vehicle drifted into the left lane without intent. The contact immediately turned the steering wheel towards the right direction in order for the vehicle to drive straight. The vehicle was taken to an authorized dealer where the four tires were rotated, and the failure continued to occur. The contact planned to take the vehicle back to the dealer for diagnoisis and repair. The manufacturer was notified of the defect. The failure mileage was unavailable.
- Metaire , LA, USA
- Charlotte , NC, USA