10.0
really awful- Crashes / Fires:
- 6 / 1
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 51,144 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My 2008 Chevrolet Impala required alignment of all 4 wheels after 35000 miles of use which is not unusual. However, the rear wheels required a special process wherein bolts had to be punched out and shimming was required to allow proper alignment. This effort doubled my cost from $89 to $178. The problem is obviously a manufacturing defect. The General Motors problems and complaints department has failed to respond to my complaint which was submitted July 11th, 2011.
- Fort Walton Beach , FL, USA
2008 Chevrolet Impala. Consumer states problem with vehicle tire wear the consumer stated he almost had an accident when the vehicle spun out of control due to a manufactures defect causing tire wear. The consumer requested compensation for three sets of tires that had to be put on the vehicle by January 2010. The service manager at the dealer stated GM was aware of the problem, and refused to reimburse the consumer. The consumer has since traded the vehicle.
- Williamsville, NY, USA
I have had numerous issues with unusual wear and/or blowouts on the tires of my 2008 Chevy Impala. I first started having issue with tires in Dec 2008 and still continue til this day. When I questioned if there was a possibility it was the vehicle and not the tires, I was told by the dealership in 2010, it was faulty 'factory installed' tires. I have replaced more than once all the tires on my vehicle. Now I find out that GM has recalled police issue 2008 Impala but not those for the everyday consumer.
- Slidell, LA, USA
There was no incident. The rear tires wear out prematurely due to GM's aknowledged rear spindle rod defect. Excessive wear on the tires creates a safety hazard within a few thousand miles. GM dealer (graff Chevrolet okemos Michigan) refused to repair even at my expense.
- Haslett, MI, USA
2008 Chevrolet Impala. Consumer states severe problem with tires the consumer stated he has spent more than $588.54 on wheel alignment checks and new tires, not knowing about the spindle rod problem. The consumer encountered severe and dangerous uneven tire wear. The consumer finally replaced all the tires.
- Ridge, NY, USA
Could not keep alignment correct. Three sets of tires were ruined by 60,000 M. consequences were noise of tires, then alignment costs, and replacement of expensive tires.
- Shepherdsville, KY, USA
The contact owns a 2008 Chevrolet Impala. While driving approximately 30 mph in snowy weather, the vehicle swerved from uncontrollably from side to side. The contact gained control of the vehicle by driving at a slower speed. The failure also recurred when driving during rainy weather. The vehicle was taken to an independent mechanic for diagnostics where the mechanic stated that the spindle rod was defective and caused the misalignment of the tires. The mechanic advised that the spindle rod would wear out unevenly and rapidly. The mechanic installed camber bolts to the rear passenger side wheel yet the failure persisted. The vehicle was not further repaired.the approximate failure mileage was 30,0000. Updated 08/22/11 updated 3/06/2012
- Coldwater, MI, USA
2008 Chevy Impala (owned 8/10): 80K Goodyear tires wore with less than 10K miles replaced by certified tire center 6/11 with uniroyal tp touring 70K, left hub worn with less than 1 year ownership replaced by dealer, right hub play refusal of replacement by dealership (also 6/11). Alignments off/ will not stay--reports available from dealer and certified tire replacement shop. Will not go in full alignment, may need chamber kit, spindle out on left front (also 6/11). Rear passenger door lock (car seat side), replaced by dealer 11/10, at this time inability to maintain tire pressure and mislocation of sensors/pressure indicators was corrected as well as rotation per repeated complaint (11/10)---note: Wear should have been reported/ documenter per my complaint to dealer. Front passenger door lock going bad also, reported to dealer 7/11. Tires continuing to wear with alignment suspension issues pending, dealership refusing responsibility or denying issue exists.
- Petersburg, VA, USA
Vehicle won't hold alignment and when it does it's still wearing out the rear tires at a rate 1/32 per 1,000 miles, it wore out the rear tires in 6,000 miles just lucky that I looked at them when I did. The vehicle has 45,000 miles on it and this is the second set of tires in 6,000 miles.
- Logan, OH, USA
Driving the Impala ss on winter roads in Indiana has become a challenge with this car. Any ice or snow on the road will only allow you to drive 45 mph at the max and then the rear of the car starts to swerve back and forth as if the tires are fighting one and another for control. Contacted the local Chevy dealer and was told by the service department that it is a tire problem with the good year Eagle rs-a P235/50 R 18 and they have had a lot of complaints on no traction with these tires. Service rep stated the tires needed to be taken off and new tires put on. Not covered by the warranty. Called good year customer service told them the problem and they schedule an appointment for me. Took it to the authorized good year dealer and they called back and said the tires have half their tread left and no problems with the tires. He stated that the tire is to wide for driving in the winter time and basically floats on the ice and snow and would suggest only diving the car in the summer months. So here is the dilemma, the manufacture knows that they have had a lot of complaints with the tires (which are the original tires that are sold with the car. The tire manufacture states the tire is to wide for driving on snow or ice and I need to park it into summer gets here and if so if I drive the car in the winter, I have been warned that it is too dangerous to drive.
- Plymouth, IN, USA
2008 Chevrolet Impala is very unstable on snow or ice covered roads. The rear end tends to swerve back and forth when it encounters even the slightest amount of ice or snow. I have over thirty years driving in Michigan winters and I have never had a car so unstable in these conditions. I have a 2002 Chevy Venture and a 97 Bonneville that I drove in the same conditions (same road and time for comparison) and they both felt solid even at higher speeds. I have noticed similar complaints in internet forums. I had the tires inspected by a tire dealer and he said that the tires are original equipment and that they had adequate tread. This should be investigated.
- Watervliet, MI, USA
I purchased my 2008 Impala with 28K miles in March 2009-certified used. I had to replace the tires within the first 6 months of ownership ( I was told that GM uses cheap tires. From the outside the tread was fine and it appeared to be in good shape but when it was on the lift the told me they all had metal showing. I paid this car off and gave it to my son in April 2010- he has since changed all 4 tires back tires 3 times. We had them rotated and aligned twice, that is when it was discovered that the tires had worn on the inside again. There is no way to know unless it is on a lift. My son took the Impala to the dealer service yesterday and purchased his 2 tires- it was agreed by service manager that if we took the car there and bought tires from universal that he would put them on, do an alignment and most important install the camber bolt kit at no extra charge. This was also told to Chevy by (the service manager) when they called him. I didn't go with my son to pick up the car- I did however pay the $350 which was the price agreed imagine my complete anger when I found out last night the camber bolt kit was not installed and all that was done 2 new tires and an alignment! I could have done that down the street for less money. I expect GM to do a recall and fix this suspension issues- we have replaced tires 3 times in the last 6 months and aligned 2 times. What kind of nonsense is it to tell my son he doesn't need the kit" after so many complaints of the same issue\GM issued a tsb #08032 for police Impala that are on the same platform and suspension, but never extended that to the public. Seems to me that the rear suspension has an severe defect that can cause tire blowout without warning. No tires should wear like that with less than 17,000 miles without a rear suspension and alignment problem that needs to be recalled for repair and replacement of the parts and tires. Does someone have to die due a defect on the car itself" this has to be fixed for everyone.
- Raleigh, NC, USA
The Chevy Impala seems to be a fine vehicle in for normal, everyday driving. In emergency situations, though, it's handling becomes very unpredictable. I had a car pull out in front of me yesterday, causing me to brake hard. The antilock brakes seemed to work fine, however, the rear end of the car slewed out into another lane even though there was no lockup of the wheels - the car should have tracked straight - I was traveling in a straight ahead manner. This is not the first time I've had the car react in this manner. I did a little research on the car's handling - I noted consumer report's understated summary of the car having "unsettled" handling.
- Shelby, NC, USA
The contact owns a 2008 Chevrolet Impala. The contact noticed the sidewalls on all four tires were wearing prematurely. The dealer advised there was a design flaw within the struts which was causing the tires to wear prematurely. The rear tires were wearing more rapidly that the front tires. The dealer advised the parts needed to make repairs were not available and would need to be ordered. The contact was awaiting the arrival of the parts needed to make repairs. The failure mileage was 27,000 and the current mileage was 28,000.
- Springdale , AR, USA
I purchased 2008 Chevy Impala with 22000 miles on it at norman frede in clear lake/houston area. After 6months they suggested tire rotation was needed and due after rotation I noticed car shaking between 20 to 30mph and above 65mph I took it in and it was aligned and I was charged 2months later still shaking was realigned at no charge but before that I had a nail in one of back tires and I had it repaired by a tire shop and they were shocked to see my 4 tires were worn and they showed me, I was so upset I took car in again and theysaid because I had 36,000 miles on it was the reason. Well I took it in again and they told me strut needed to be repaired that's why my tires were all worn and wanted to charge me $150 to repair strut and $400 plus for tires and I said "no" why should I have to pay I hadn't even had the car for a year and this was happening, I was upset and left but before I left they realigned it again and in my service ticket they did not even mention the strut repair. I tried to contact the service manager by email and the general manager, I returned the serv mgr call twice but kept missing her and the gen mgr never called or emailed me. I feel that this is a certified car and I should not have to drive like this or pay for any repairs. Please what can I do.
- Pasadena, TX, USA
The contact owns a 2008 Chevrolet Impala. When driving between 35-40 mph or in inclement weather, it is difficult to steer the vehicle. The vehicle was taken to dealer for inspection. The technician could not identify the cause of the failure, nor provide a remedy. The current and failure mileages were unknown. The vehicle identification number was unavailable. Updated 12/30/09 the consumer stated since the repairs were done, the vehicle tracks properly on ice. The alignment was out and rear camber and toe was out of specs. Updated 12/31/09.
- Pillager, MN, USA
I got this 2008 Impala in Nov.2007. It has a vibration that starts about 37mph through 47mph. And at 75mph it is worst. The dealer rebalanced the tires, I went back and the tires were rebalanced again. Service manager told me that they all have this vibration. I called Chevrolet motor division, talked to 3 different people, the last person said they were not going to change the tires, and it was normal of that car. This is not normal for any car. This car 2,300 miles on it. I want this fixed, and I'm stuck with it.
- Kentwood, MI, USA
- Jackson, NJ, USA