10.0
really awful- Crashes / Fires:
- 11 / 1
- Injuries / Deaths:
- 8 / 0
- Average Mileage:
- 77,110 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I just bought a used 2010 Impala with approximately 210000 miles. When I turn on the vehicle, the airbag light is constantly on and the driver's information system indicates that the airbags need to be serviced. I have contacted the dealer and they have not yet been able to resolve the issue. If there are any changes, I will report them. I am very concerned for the safety of myself or my passengers with this issue.
- Sioux Falls, SD, USA
The contact owns a 2010 Chevrolet Impala. After starting the vehicle, the air bag warning light illuminated. The contact turned the ignition off and restarted the vehicle, but the warning light illuminated continuously. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was approximately 55,000.
- Owosso, MI, USA
When driving with someone in the front passenger seat, the car randomly signals loss of air bags and the instrument cluster either freezes where it's at or completely drops out as if the vehicle is off. The dash says service airbag when this happens and also turns off the passenger side front air bag. It does this multiple times when driving when there is a passenger.
- Kansas City, MO, USA
The contact owns a 2010 Chevrolet Impala. While operating the vehicle, the service air bag sensor light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the front passenger seat belt petitioner sensor was faulty. The sensor was replaced, but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 63,000.
- Baltimore, MD, USA
The contact owns a 2010 Chevrolet Impala. The contact stated that the air bag warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the pretensioner failed, which could cause the air bag not to deploy. The vehicle was not repaired. The manufacturer stated that the VIN was not included in the recall for the defective component. The NHTSA campaign number was unknown. The approximate failure mileage was 3,000.
- Laurel, MD, USA
The contact owns a 2010 Chevrolet Impala. While driving 40 mph, the power shut off and the power steering and brakes failed. As a result, the contact crashed into a tree and mailbox. The air bags failed to deploy. The contact sustained chest injuries, but did not seek medical attention. A police report was not filed. The vehicle was repaired under NHTSA campaign number: 14V355000 (electrical system). The contact received the notice after the crash. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.
- Ararat, NC, USA
While driving on the interstate going about 70mph the check engine light flashes on goes off then pops back on. Message comes on saying reducing engine power then traction control service lights comes on and stays on all while I'm losing power trying to get over to safety I have my foot on the gas pedal but no power at all put my flashers on lucky chp seen me and helped me to the shoulder.call aaa while waiting I start the car up press on the pedal I have power.
- Apple Valley, CA, USA
After purchasing this vehicle within 30 days the air bag system light came on I took the vehicle back to future Nissan of folsom and they stated that I would have to call the warranty people there was nothing they could do about it. A week later I noticed when I slow down using the breaks it makes a shaking sound, making the whole car shake. This vehicle also has no coverage when pumping gas I noticed the silver cap inside that's suppose to remain closed until you put the gas pump in there in always open, which allows air to get inside. My powertrain is not accelerations properly, it takes about a minute for it to catch its gear.
- Sacramento, CA, USA
The contact owns a 2010 Chevrolet Impala. The contact stated that the air bag warning lamp illuminated indicating a malfunction. The contact also stated that the front driver and passenger side air bags were intermittently making a noise as the failure was progressing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 38,913. Updated 4/6/15 updated 04/14/15
- Dolton, IL, USA
The contact owns a 2010 Chevrolet Impala. The contact stated that the check engine and stability control warning lights illuminated. The contact mentioned that the vehicle hesitated to accelerate. The contact would have to restart the vehicle in order for it to resume normal operation. In addition, the air bag warning light would illuminate sporadically. The vehicle had not been diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000. Updated 3/12/15 updated 03/26/15.
- Bensenville, IL, USA
The contact owns a 2010 Chevrolet Impala. The contact stated that the service air bag warning indicator was illuminated. The problem occurred numerous times. The vehicle was taken to dealer. The technician was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was unknown. Updated 12/17/14
- Douglasville , GA, USA
The contact owned a 2010 Chevrolet Impala. While driving approximately 40 mph, the vehicle suddenly shut off causing the driver to lose control and crash the vehicle into a field before flipping into a river. During the incident, the brakes and power steering would not operate and the air bags did not deploy. The vehicle was destroyed during the crash and a police report was filed. The driver suffered bruises to the right arm, right hand, neck, and left knee during the incident. The driver received medical attention. A representative for the manufacturer examined the vehicle but was unable to determine the cause of the failure. The failure mileage was 42,000.
- Sheffield , MA, USA
While driving at night speed 55 mph all the instrument gauges went to zero nothing was registering at all this happened several times while driving. It happened several times after that for the next 2 months. Then it would not start. Had to tow to dealer.
- Upper Marlboro, MD, USA
The contact owns a 2010 Chevrolet Impala. The contact stated that the air bag warning light was illuminated. Also, the contact mentioned that the vehicle was repaired under NHTSA campaign number: 14V355000 (electrical system). However, the remedy failed to repair the ignition switch which was malfunctioning. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 34,000.
- Chula Vista , CA, USA
While driving with a passenger in the front seat, the passenger airbag would switch off for no reason without the passenger moving. This happened a number of times over about a week. Then on Friday October 3rd, 2014 it happened again and this time right after it happened all the gauges dropped including fuel, mph, RPM, etc... so I pulled into a parking lot and before I was able to stop, the computer module in the car died as well as the engine. I ended up hitting a light post in the parking lot while avoiding a pedestrian. The car has since ceased to start at all. Luckily no one was hurt but this car was clearly not safe. I consider myself very lucky.
- Greenfield, MA, USA
While driving the vehicle, my 17 year old son informed me that the service air bag light came on. I took it to a Chevrolet dealership near my town. They ran tests all day to say that a connection in the right side of the front passenger seat and a terminal needed to be replaced ($264). Before getting home, which is about 10 miles from the dealership, the light came back on. Call the dealership and returned car. This time they tell me that the seat belt pretensioner needs to be replaced ($215). I felt I was being given the run around so I did not get it repaired there. Six months later the light comes back on. I take it to a Honda dealership thinking they have better quality cars and they test it. They say that it's something else in the seat and that it will be approximately $700 to repair. I contact GM to see if there is a recall or something that can be done. They state no recall and that if it's not repaired by certified GM dealership, if it is later recalled I will not be refunded. I take it to certified GM dealer and they say they don't find anything because the system has been reset. Last week, after the light staying on continuously I take it to the certified GM dealership. They run diagnostics and tell me that it's the seat belt pretensioner. After paying approximately $325 and them keeping my car for a week, I receive the car back and 35 miles later the light reappears. I am definitely sick of this car and think GM is aware of this problem but they don't want to fix it because of all the other recalls they are having. I have spent over $700 to no avail. My next car will definitely not be anything GM! calling GM is a waste of time because they act as if my call is a burden to them.
- Skipwith, VA, USA
Car was hit on front drivers corner and front end. Car shut off and no air bags deployed.
- Sweetwater, TN, USA
The gauges on the dashboard fail during driving. The passenger airbags turn on and off during driving. The tire pressure monitoring and fuel gauge warning comes on during driving even though fuel and air are fine. Sometimes at 0mph the gauge will be stuck at prior speed. Gauges fail when passenger airbag turns off. Incidents occur seemingly only when a passenger is present, when passenger airbag is turned on.
- Greenfield, MA, USA
The contact owns a 2010 Chevrolet Impala. The contact stated that the vehicle stalled several times and the brake pedal traveled to the floor when the brakes were engaged. The ABS and the air bag warning indicators illuminated intermittently. While traveling 60 mph, the vehicle failed to stop when the brakes were engaged. The failure caused the vehicle to crash into the rear of another vehicle. The air bags failed to deploy. A police report was filed and no injuries were reported. The vehicle was repaired by an independent mechanic, but the failure recurred. The contact was later informed of NHTSA campaign number: 14V355000 (electrical system); however, the parts needed for the repair were unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
- Columbia, SC, USA
- Decatur, GA, USA