10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
10,668 miles

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« Read the previous 20 complaints

problem #1

Sep 232010

Impala

  • 60 miles
I own a 2011 Chevrolet Impala which has a serious traffic hazard involving the three rear head rests affixed/sewn - which makes them non-adjustable. The problem is aggravated by the fact that the head rests are higher than most vehicles. The fixed position of these head rests block the driver's vision out of about one third of the rear window. The middle head rest is especially troublesome. I wrote General Motors about this approximately 2 weeks ago and they have not responded. The sales and the service departments at the dealership are well aware of my concerns. NHTSA complaint 10358310 was also filed concerning this identical problem, I have 61 years of driving experience - all sizes/types of autos. In my considered opinion this is a design flaw. I have raised the driver's seat to the highest setting and have tried all possible adjustments to the inside and side mirrors in an attempt to solve this to no avail.

- Dayton, OH, USA

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