14046A - SERVICE UPDATE (REVISED EXPIRATION DATE AND ADDITONAL CUSTOMERS ADDED). THE PURPOSE OF THIS SERVICE UPDATE IS PROVIDE THE CUSTOMER WITH A GOODWILL GIFT TO OFFSET CUSTOMER INCONVENIENCE, RESTORE CONFIDENCE IN GM, AND MAINTAIN LOYALTY TO GM. THE VEHICLES INVOLVED IN THIS SERVICE UPDATE HAVE PREVIOUSLY HAD A WARRANTY REPAIR FOR A TAIL LAMP WATER LEAK. SINCE THAT REPAIR, GM HAS DEVELOPED A MORE ROBUST REPAIR. THESE CUSTOMERS ARE NOW BEING ASKED TO BRING THEIR VEHICLE BACK IN FOR THIS MORE ROBUST REPAIR UNDER CUSTOMER SATISFACTION PROGRAM 13426 OR 14047. FOR THEIR INCONVENIENCE IN HAVING TO RETURN FOR A SECOND REPAIR, DEALERS ARE TO OFFER THE CUSTOMER A SELECTION OF ONE OF THE AVAILABLE GOODWILL TOOLS LISTED IN THIS BULLETIN. PLEASE NOTE THAT NOT ALL VEHICLES IN CUSTOMER SATISFACTION PROGRAM 13426 OR 14047 HAVE HAD A PREVIOUS WATER LEAK REPAIR, AND SO THEY MAY NOT BE INCLUDED IN THIS SERVICE UPDATE.
