14046 - SERVICE UPDATE. THE PURPOSE OF THIS SERVICE UPDATE IS PROVIDE THE CUSTOMER WITH A GOODWILL GIFT TO OFFSET CUSTOMER INCONVENIENCE, RESTORE CONFIDENCE IN GM, AND MAINTAIN LOYALTY TO GM. THE VEHICLES INVOLVED IN THIS SERVICE UPDATE HAVE PREVIOUSLY HAD A WARRANTY REPAIR FOR A TAIL LAMP WATER LEAK. SINCE THAT REPAIR, GM HAS DEVELOPED A MORE ROBUST REPAIR. THESE CUSTOMERS ARE NOW BEING ASKED TO BRING THEIR VEHICLE BACK IN FOR THIS MORE ROBUST REPAIR UNDER CUSTOMER SATISFACTION PROGRAM 13426. FOR THEIR INCONVENIENCE, DEALERS ARE TO OFFER THE CUSTOMER A SELECTION OF ONE OF THE AVAILABLE GOODWILL TOOLS LISTED IN THIS BULLETIN. BECAUSE EACH CUSTOMER HAS UNIQUE PREFERENCES, PLEASE OFFER ALL OF THE OPTIONS FOUND IN THIS BULLETIN TO THE CUSTOMER AND ALLOW THEM TO SELECT THE ONE THAT BEST SUITS THEIR SITUATION. PLEASE NOTE THAT NOT ALL VEHICLES IN CUSTOMER SATISFACTION PROGRAM 13426 HAVE HAD A PREVIOUS WATER LEAK REPAIR, AND SO THEY MAY NOT BE INCLUDED IN THIS SERVICE UPDATE.
