I would like to register a complaint concerning my 2010 Chevy Malibu, which has suffered from intermittent power steering problems since at least 2015. On June 9th, 2015, for example, I took it (with 73,252 miles) to the dealership in Maryland (Ourisman invoice CVCS465753) who traced the problem to an aftermarket insurance plugin. I paid for the repair, which only partially solved the problem. In August 2015 and March of 2017, Chevy issued special coverage bulletin (15356) for power steering failures on 2010 Malibus. When I took it to the dealership including Pohanka in Chantilly, VA, on 19NOV17 (invoice 642014), with the problem, it should have been automatically serviced, based on my recent conversations with Chevy customer care. This didn't occur, however, usually because the dealer argued that it did not apply to my VIN. Recently, I discovered that indeed the Bulletin does apply to my VIN but I was told that it's now outside of the coverage window which ended in 2020. I called Chevrolet corporate headquarters in late May and the representative there with whom I spoke argued that it didn't apply to the part numbers in question (Pohanka produced codes of 19332846 and 23232310), however when I asked him which part numbers they were we discovered that one of the two matched (bulletin identified codes of 23232310 and 22837369). He then told me they both had to match. I then quoted the bulletin which called for replacing one or both and he begrudgingly referred me to a special handler. I finally spoke with that individual, and she said that I was 12 years out of coverage, I reminded her that my vehicle was only 12 years old and that the reason it was out of coverage was because multiple GM dealerships and corporate officials such as the man with whom I spoke in late May continuously stiff-armed or otherwise denied responsibility for the defect. I reported it to the CEO's office in early June but the rep failed to get back with me by the agreed upon date.

- Sterling, VA, USA

The car shut off while driving down the street. Lost all control over steering and braking components. After the car shut itself off was not able to get it to turn back on after several hours. Turned it back on but when attempted to drive it home, it sh*t itself off again. Still could not control steering wheel

- San Antonio , TX, USA

The steering wheel has started freezing to where it is difficult if not impossible to turn. When this issue occurs I will see the STEERING ESC light notification appear with a chime. Stopping the vehicle and turning the engine off then on clears the issue for the moment but will occur again, almost daily. In doing research I encountered GM Service Bulletin No.15356 which identifies this as a known issue. My car currently has 174,000 miles on it so it is outside the range specified in the bulletin. Being as this is a known safety issue why was a safety recall not issued. This seems to be a very serious issue yet not being handled as such.

- Moscow Mills, MO, USA

Was driving. My speed was about 60mph car swerved into left lane slightly when I went to move back into my lane I had no power steering and I think lights on dash stated power steering esc. Pulled over at gas station and read a forum about this. It stated if I turned off car and restarted car i would have power steering again. It did. Next day started car at home and didn't have power steering again. Shut it off restarted car and again steering was back.

- Red Wing, MN, USA

Electrical power steering went out on highway. Loss partial control of the wheel!

- Oakdale, MN, USA

While driving home from work on a busy parkway my daughter lost control of her 2010 Chevy Malibu (due to loss of power steering), after almost getting hit by another car she struggled to steer the car to the side of the parkway but turning the steering wheel was extremely difficult. She called me and I was able to drive it home but the power steering worked on and off. A warning message flashed [ Service Power Steering - ESC off ] My daughter doesn't recall seeing the warning light before the incident. I took the car to my mechanic, he said I was better off going to the dealer because it was a big electronic problem with power steering but he wasn't sure how to troubleshoot it. This could have ended a nightmare.. And, I am very upset after doing research on the Electronic Power Steering Assist problems and recalls for the Chevy Malibu and other GM vehicles over the past 10 yrs it is quite troubling and what really angers me is they don't have a recall for her car which is ridiculous after you spend a little time researching the 2010 Malibu customer complaints due to the power steering failure.

- Oceanside, NY, USA

While driving the power steering goes out and a warning message pops up that says -??Service ESC-?? and -??ESC Off-??. It is near impossible to turn the wheel when this happens. I was able to turn the car off and back on, and the power steering returns/messages go away, but the same problem happens on and off.

- San Antonio, TX, USA

Power steering loss 3 times within last 2 months. ESC steering error. Probably an unprotected voltage surge of power steering torque sensor. The first time this happened I almost hit the wall.

- Center Valley, PA, USA

Lost power steering and increasing the risk of a crash. There is a recall on several Malibu just not the 2010 LTZ. I am wondering why this vehicle does not a recall when the 2004 to 2006 on the electric power steering has a recall"?"

- Harrison, AR, USA

While driving and making a left turn the steering wheel suddenly became difficult to steer. Power Steering and Service ESC warnings showed up on dash. Able to pull off the road and turned off engine. When restarted, message cleared and power steering returned. Drove back home and problem occurred several more times. Parked car in driveway. Unable to drive due to this safety issue.

- Houston, TX, USA

The ESC and engine light came on and then the stability track light came on for a matter of a min and then all the lights just went off. I seen there are recalls on these issues but not for my vin number.

- Jonesboro , AR, USA

Lost Electric Power Steering (EPS) Assist while driving during a turn. The dashboard Information Display acknowledged a failure in the Power Steering. The dealer found code C0545 which relates to power steering torque sensor assembly. GM issued a Safety Recall in October, 2014, Bulletin #16146B, for the Malibu 2009 model but not the 2010 model. The bulletin directs the dealer to replace P/S torque sensor module. The dealer replaced the torque sensor module and the P/S assist motor (remanufactured) at the customer cost of $989.63.

- Sugar Land, TX, USA

The contact owns a 2010 Chevrolet Malibu. The contact stated while driving at various speeds, the steering wheel would intermittently fail to operate as needed with the power steering assist fault message displayed on the instrument panel. The contact also stated that excessive force was needed to operate the vehicle during the failure. Occasionally, the power steering assist functionality would return upon restart. Neither the dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

- Cleveland, OH, USA

The contact owns a 2010 Chevrolet Malibu. The contact stated while driving 45 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The contact pulled into a parking lot and restarted the vehicle. The vehicle was restarted, and the power steering functionality was restored. The vehicle was driven back to the residence and had not been driven since. The dealer and manufacturer were not notified of the failure. The contact referenced NHTSA Campaign Number: 14E044000 (Steering) as a possible solution however, the vehicle was not included. The failure mileage was 130,000.

- Knoxville, TN, USA

Had test drove the vehicle everything was fine, picked the vehicle up and drove it home everything was fine, parked in the back of my house the car sat over night I go to pull it out the drive way, the power steering has gotten stuck and I mean it was STUCK!, the -??power steering-?? light came on the dash so I tried my best to turn to just pull it back in the driveway. It was so hard to turn I thought I would brake the steering wheel. Another thing whenever I ride over a bump my radio changes stations or turns off.

- Niagara Falls , NY, USA

The contact owns a 2010 Chevrolet Malibu. The contact stated while driving at undisclosed speed, the steering wheel felt abnormal including when making small turns. After continuing to drive, a few minutes later the power steering failed and the -??power assist esp-?? warning message illuminated. The contact veered to the side of the road, restarted the vehicle however the failure persisted. The vehicle was taken to a dealer where it was diagnosed that the service control for the steering which is a function of the steering control module would needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 117,439.

- Manhattan, KS, USA

The contact owns a 2010 Chevrolet Malibu. The contact stated that the vehicle loss control while driving at various speeds without warning. After taking the vehicle to an independent mechanic for diagnostic testing, the contact replaced the struts, the axles, and inner tie rods himself however, the failure persisted. The contact then took the vehicle to a dealer where they linked the failure to NHTSA Campaign Number: 14E044000 (Steering) however, the Vin was not under recall. The contact paid out of pocket to have the u-joints replaced however, the repair did not fix the failure. The contact returned the vehicle to the dealer where it remained. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 100,000.

- Fridley, MN, USA

When making a turn at any speed, the power steering goes out and the dash says "power steering - ESC service". turning off the car and waiting a minute temporarily fixed the issue

- Northglenn, CO, USA

Upon starting the vehicle, a "power steering" warning displays on the dash and the power steering does not work. After restarting the car, the power steering resumed operating properly. The next day, the same issue occurred upon starting, and was again remedied by restarting the car.

- Rochester, NY, USA

The power steering on our vehicle began randomly going out while driving and we would have to stop and turn the vehicle off/on for the power steering to return. Eventually the power steering went off and wouldn't come back on.

- Elgin, IL, USA