10.0
really awful- Crashes / Fires:
- 8 / 0
- Injuries / Deaths:
- 5 / 1
- Average Mileage:
- 36,849 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2015 Chevrolet Silverado 1500 equipped with Goodyear Wrangler tires, size: C265/65R18, and dot: 4axpjh1R1215. While driving various speeds, the steering failed and the contact heard a loud, abnormal noise under the hood. The failure occurred intermittently. The contact had the battery replaced twice. The contact stated that the battery needed to be replaced again. In addition, all four tires contained bubbles. The tires and battery had not been replaced. The manufacturer was notified of the failures. Preston hood Chevrolet (212 hollywood blvd nw, fort walton beach, fl 32548, (850) 610-7278) diagnosed and repaired the vehicle. The repairs were unknown. The vehicle failure mileage was 46,000 the tire failure mileage was unknown.
- Destin, FL, USA
The rack and pinion is making noise while turning the steering wheel. It is my understanding that due to the electronic power steering assist if it fails the steering will no longer work. I have seen many complaints about this same issue for these year model trucks and my truck only had approximately 40,000 miles. This part seems to have a high failure rate and is relatively expensive especially if it fails multiple times which I have read happens.
- Shreveport, LA, USA
I was making a turn onto highway 39 in meridian, ms when the power steering stopped working. After pulling over and turning the vehicle off for a few moments, the power steering returned.
- Meridian, MS, USA
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that while driving the at various speeds, the power steering had malfunctioned causing the steering wheel to become difficult to turn in either direction. In addition, when turning the steering wheel the head lights would flicker off and on. The vehicle was taken to the local dealer buff whelan (40445 van dyke ave, sterling heights mi.) who was unable to determine the cause of the failure and the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.
- Clawson, MI, USA
The contact owns a 2015 Chevrolet Silverado 1500. While driving and steering to the right, the contact lost control of the steering wheel. The vehicle was taken to classic Chevrolet (located at 8501 N owasso expy, owasso, ok 74055, (888) 981-6002) to be diagnosed, but the results were unknown. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 67,600.
- Collinsville, OK, USA
While driving slow and making a hard left turn everything flashes off 0N dash, then on, on dash, but engine shuts off causing steering and braking safety concerns, this has happened three times in last two week took it to dealership they couldn't
- Tulare, CA, USA
The rack and pinion has gone out on my 2015 Chevy 1500. Loud creaking noises can be heard from turning the wheel side to side. For a truck to be 4 years and with 40K miles and this to go bad is a real quality issue. Online I have found numerous reports of this issue
- West Palm Beach, FL, USA
I was driving slowed down to turn right onto my street ioss total control of my truck ended up on the side walk on the opposite side of road as I was not able to control my truck, my truck shut down completely while in drive, mydashboard started to display stabilitrack disabled, steering assistant reduced, two key programmed, open and close driver door. This is not the first time this has happened but the first time to this extreme that is why we had took our truck to vandergriff Chevrolet in arlington tx on 2/16/19 were they took care of the open recall and did a software reset for loss of steering assist C18289 and power steering control module but even after software reset I'm still having the same issue I'm taking my vehicle in again to be serviced as I find this loss of steering very dangerous thankfully no one was on that side walk that could've been seriously hurt. The other two times this happened prior to yesterday was when we were in a drive thru and we were turning to order food and once turning into my sons school again vehicle shut down completely while in drive all the warnings lights displaying.
- Dallas, TX, USA
When slowing down to park, I lost braking and could not stop the truck. I had to put the truck in park to stop the momentum. This happened going in reverse. When taken to dealer I was charged $470.96 for parts and labor at N the vacuum pump which provides power for braking and steering.
- Chesapeake, VA, USA
As my wife came to a complete stop at a stoplight and as the light turned green, she pressed the gas pedal and the truck would not accerlate. She pressed the gas pedal down to the floor board and still would not accerlate. So due to this the truck slowly rolled foward. She slammed on the brakes and the brakes would not move. Like if they became locked and wouldn't move an inch. At this point she is trying to get off the road to the shoulder, to avoid oncoming traffic. Then she finds that the steering wheel is also locked and can not be turned. It's taking her maximum effort to stop the truck from rolling forward and to veer off the road to avoid other vehicles. She is finally able to stop the vehicle after about 100 yards of effort and waits about 10 minutes, before the brakes and steering wheel would free up. No error message was present the entire time these functions were disabled and after they freed up, it was like if nothing ever happened. No check engine light has ever been on this vehicle. Strong belief this is a manufacturing defect and should have a recall.
- Poteet, TX, USA
The contact owns a 2015 Chevrolet Silverado 1500. After the vehicle was repaired per NHTSA campaign number: 18V586000 (steering), the vehicle stalled and the instrument panel lighting flickered. The vehicle was able to restart; however, it stalled again. The vehicle was able to operate normally after being restarted. The vehicle was taken to the original ron carter Chevrolet (3206 fm 528 road, Chevrolet building, alvin, tx 77511, (281) 819-6007), but was not diagnosed or repaired. The manufacturer was not notified. The VIN and failure mileage were unknown.
- Alvin, TX, USA
Electric assist not working
- Auburn, CA, USA
2015 Chevrolet Silverado 1500. Consumer writes in regards to power steering. The consumer stated ABS system and stabilitrak light illuminated. The consumer was made aware of a recall concerning the steering failure after having the vehicle repaired. The consumer requested to be reimbursed for the repairs.
- Awendaw, SC, USA
I brought my vehicle to the dealership that I bought my vehicle from after it showed what I believed to be signs of the electronic power steering (eps) recall affecting it. The dealership applied the fix that GM had and sent me on my way. The very next day I experienced what I believed to be the electronic power steering system acting up again. This time I was traveling at 55 M.P.H. on the highway beginning the interchange to another highway and could not turn the steering wheel for approximately 2 seconds. The loss of steering was almost as soon as I started the turn and almost caused me to go off of the highway. Then for the next 5-7 seconds I was able to manually turn the steering wheel without power steering. All of a sudden the power steering turned back on and, because of how hard I was trying to turn the wheel, I almost ended up in the lane to my right where another vehicle was. I had no prior issues like this until the recall was worked at the dealership. Almost immediately after leaving the dealership the truck was acting weird, and at a stop the truck felt as if it was struggling to stay running. The dealership was contacted and agreed to have it towed back to them two days later. Now they are telling me it is due to bad battery cables and that caused power loss during the turn. They spent hours scanning the system to find that this actually happened, which they claim they could not find, but there was a warning light that showed on the dash notifying me that the power steering was out and to drive with care, so I do not understand how they did not find it during their scan. They then tell me there is a service bulletin, that came out a month after the eps recall did, and it will be an out of pocket expense. I cannot stop thinking that this issue is a direct result of the eps software fix and should be included to the recall to replace the battery cables.
- Puyallup, WA, USA
The contact owns a 2015 Chevrolet Silverado 1500. While driving approximately 15 mph, the service power steering warning message illuminated and the vehicle lost power steering ability. The vehicle was driven to ciocca Chevrolet of quakertown (855 S West end blvd, quakertown, pa 18951) where it was diagnosed that the steering gear assembly, torque sensor, and harness needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,100.
- East Greenville, PA, USA
The contact owns a 2015 Chevrolet Silverado 1500. While driving at a low rate of speed to make a turn, the electric power steering failed and went into manual mode. The contact had to exert extreme force to turn the steering wheel. The vehicle was included in NHTSA campaign number: 18V586000 (steering), but the contact did not receive a notification. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified of the failure. The contact kept the vehicle parked due to the failure. The failure mileage was not available.
- Ogallala, NE, USA
My father died after having a accident in his truck on 11/8/18. I believe it is attributed to the recent recall, leading to him dying after being pulled out through the windshield and collapsed afterwards. The stress from this accident attributed to his death.
- St. Petersburg, FL, USA
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that while driving approximately 40 mph attempting to make a left turn, the steering wheel did not respond. The vehicle kept on going straight down a 20 feet embankment. All the frontal curtains and air bags deployed. The police was present and an accident report number: T8C3138tzcph was filed. The contact was transported by ambulance to the local hospital, diagnosed as multiple cuts to the head, bruised shoulder and a head conclusion, treated and released. The vehicle was towed to the contact's residence. The vehicle was not taken to an independent mechanic or a dealer for a diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The contact also stated received a recall notification two days after the accident for NHTSA campaign number: 18V586000 (steering). The approximate failure mileage was 36,000.
- Gansevoort, NY, USA
Complete loss of power steering. I was leaving my local bank and the service power steering light came on and I lost all power steering and it had not returned. I did some online searching and found there was a recall but the symptoms were loss and immediate return of power steering but thought maybe mine was also associated. I took my truck to lynn smith Chevrolet in burleson tx and was told the power steering control module was bad and the entire steering rack needed to be replaced which is $3,000 out of my pocket. My truck is a 2015 with 53, xxx miles it had never acted strange or given me any problems until that one incident. I was extremely lucky to have a break in traffic as it caused me to occupy all three lanes with my 10 year old daughter in the truck.
- Mansfield, TX, USA
- Fairmont, WV, USA