10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 1
- Average Mileage:
- 47,296 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Dashboard is starting to crack around airbag compartment and splitting across to center of dash. If airbag deploys could send sharp objects flying into truck cab or possibly puncture airbag as it deploys. I am the original owner of this truck and it has never been in any accidents.00, 2009 ##
- Pearland, TX, USA
My dash was replaced at 63000 miles because it cracked on the passenger side by the airbag. Now it's cracked again by the airbag in 2 places this time. I took it back to hendrick Chevrolet and they said there was nothing they could do because it's out of the 12 months 12000 mile warranty. I would have to call Chevrolet. I called Chevrolet and talked to a nice lady who transferred me to a senior advisor who L explained my situation and concern over safety if the airbag deployed. She took a second and they have done testing and there is no safety issue is what I was told. Then she checked to see if there was any customer assistance and came back with the customer has to pay 100 % to fix because it's cosmetic. I've looked online and it looks like a huge problem everywhere. For mine to crack for the 2nd time within 28000 miles is uncalled for. What's it going to take someone getting seriously injured before they do something or fix the problem. Looks like there going cheap and take a chance. We the customers need any help we can get for Chevrolet to own up to this flaw in design and take responsibility.
- Pelham, AL, USA
A few days ago while detailing the interior of my truck, L noticed several cracks in the dash where the takata airbags deploy. I only have 69,000 miles on this vehicle. It has been garage kept. I took it to our local dealership & the advised it was out of warranty & nothing could be done. I would like to add, L just received my recall notice of the deteriorating airbag recall for this vehicle. I'm fearful to drive this truck for fear of dash pieces & early airbag deployment. Dealership was contacted yesterday & L was advised by paul, a service writer, the parts to repair this recall are not available. I asked about what would happen if the takata inflators airbags deployed & L or passenger was killed or hurt? my response was there is nothing that could be done at this time.
- Saint Cloud, FL, USA
We have a dash crack from driver side to passenger side not all the way just cracks in different areas; however what worries us the most is the 2" crack at the left hand corner of where the passenger airbag is. The specific area is top left hand corner of the airbag seam there is a crack and I truly worry about the airbag deploying and shooting plastic pieces everywhere from that crack.
- Panama City, FL, USA
I have various cracks in my dash. There is a large one in the middle of the dash. This one occurred just this year (2016). But the other is more concerning, especially since it is up against the passenger airbag. This one has existed for several years (2014 or earlier). I didn't think about this being a problem until the takata airbag recall came up. I am worried that should I get into an accident, that the cracked plastic will become loose debris, and cause additional harm to any passengers. An interesting thing I've noticed is a popping noise coming from the dash. This occurs after I have been driving with the air conditioner on for a while. When I perform a google search, this seems to be a fairly common problem. In fact, there is a facebook group that has about 5000 members - https://www.facebook.com/groups/gmdashcrack/ - this is how I found out about this website. I am uploading 2 pictures. The image ending in 27, is the center crack. You'll notice that it is split completely for the full depth of that piece. The image ending in 32, is the crack that sits next to the passenger airbag. I am unable to determine if these cracks occurred while driving or not. They just seemed to appear over time.
- Leander, TX, USA
Dash board is cracking on passenger side by airbag in tow places and on driver side by window vent
- Dahlonega, GA, USA
"takata recall" dash board cracked. Major cracks through out. Concerns about flying debris if ever the air bags deploy.
- Saint Bernard, LA, USA
My dash board is cracked and getting worse as the crack grows. The crack is behind the passenger side airbag and will cause the airbag to deploy in an unsafe maner and also cause extra debrie to fly around when the airbag does deploy due to the faulty dash that affects 2007-2013 GM trucks and SUV's
- Foothill Ranch, CA, USA
The locking mechanism broke on all passenger doors causing passengers unable to open the door. The key-less entry only opens driver and release on door does same. Dealership stated required to replace door lock actuator on all doors. This appears to be big problem with Silverado trucks
- Tucson, AZ, USA
The dash panels on the top of the dash board have completely broken I feel that if the passenger airbag were to deploy it would be a safety issue. Pieces of the dash could possibly become a hazard and injure myself or my passengers this needs to be addressed this is a very common issue among many Chevrolet vehicles
- Peoria, AZ, USA
Dash board has cracks around passenger air bag
- Ripley, TN, USA
Several cracks in my dash (4-5). One is at the corner of the passenger airbag. The dash is so brittle it cracks from just closing the door. I'm afraid what might happen if I'm in an accident and broken dash pieces go flying throughout the cab. This is no doubt a safety concern! not to mention an eye sore and resale killer. This started a few years ago and continues to get worse.
- Mansfield, TX, USA
Crack developed in dash at app 50K miles next to passenger airbag. Crack has continued to expand since.
- Corpus Christi, TX, USA
Cracking identified near the passenger side airbag on the dash of the truck.
- Memphis, TN, USA
Major oil consumption burned 4qts between oil changes truck has the 5.3L V8 not to impressed due to the fact it only has 75000 miles on
- Minocqau, WI, USA
2009 Chevy Silverado 1500 lt has a big crack on the dashboard on top of the airbag for the front passenger side.
- Houston, TX, USA
Was told by dealer that impact sensor was bad. Vehicle has never been in accident. Here that this is a common problem. Sounds like GM is using a defective part. Vehicle has less than 20,000 miles. Costing me $330 for repair. Can you check into this ?
- Newark, DE, USA
Dashboard above passenger side airbag has cracked, if airbag deploys plastic from dashboard will break& become airborne---- eye and face safety hazard. It should be recalled and replaced with better quality material. Guess it is cheaper to replace an eye than a cracked dashboard.
- Houston, TX, USA
Walked out to my truck today to find the dash was cracked right by the passenger airbag. While this does not bother me the fact that it could be a safety issue if the airbag deploys does. Shards of sharp plastic could easily fly about the cabin if an accident occurred. GM needs to fix this and recall for this issue. The plastic is cheap and thin and from what I have researched it would include just about every GM truck made since 2007.
- La Crosse, WI, USA
- Houston, TX, USA