10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 72,547 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2007 Chevrolet Suburban 1500. The contact stated that the dashboard exhibited several six inch length cracks on the driver's side and also near the passenger's side air bag housing. The vehicle was not repaired. The manufacturer was not notified of the issue. The approximately failure mileage was 130,000.
- Humble, TN, USA
Interior chrome door handles peeling. Peeling chrome extremely sharp. I've had my fingers pricked by the peeling chrome and my wife got a small cut on her finger from it. Very sharp.
- Hanover, IN, USA
Dash cracked while Suburban was sitting still.
- Pace, FL, USA
Interior front door handles plastic chrome peeling and cutting hands.
- Auburn, AL, USA
Chrome peeling off of inside door handles has become hazardous, which cut 2 of my fingers. I'm now afraid to open my door w/O getting cut. Please consider this as a recall item.
- Jackson, TN, USA
We were driving home when a person ran a red light and hit us. We were crossing an intersection about 15 miles an hour and they hit the front part of our Suburban. Everything was damaged the hood, and everything inside the hood sustained damage. There was a liquid that was leaking but I am unaware of the substance. The person that hit us must have been going about 40-60 miles an hour. After they fled the seen police mentioned that their air bags were deployed. My concern was why our air bags did not deploy as well. My daughter and I both hit our heads on our side windows. My son had slight injury mostly from the seatbelt. My sons door had to be opened from the police officer on the screen. My biggest concern was about the airbags and also the onstar did not work as well.
- Laredo, TX, USA
The exterior door handles pull out of the car body on my 2007 Chevy ltz Suburban.. the design appears to use plastic plugs that either break apart or deteriorate, causing the door handles to break loose when grabbed and pulled to open the doors. My handles have all broken loose at the forward end of the handle, with the rear end remaining attached. This has happened multiple times, the first of which may have been in 2010. I believe I initially had the drivers door and the right rear door handles replaced under warranty (before 3 year/36,000 miles). I believe that a second incident happened to the front right (passenger) door, possibly in 2011, and the dealer also replaced it without charge as part of a GM acknowledged defective item recall. Recently, in April 2013, I again noticed the front right passenger door handle had broken again. I just had the car in for servicing at the Chevy dealer, however I was told that the manager stated that I would have to pay (prox $200) to have the door handle replaced. I paid for the repair and will have to file a claim with GM for reimbursement. I have seen many reports on the internet about this defective door handle problem on 2007 Chevy Suburban, as well as on similar GM vehicles. The door handle is a very poor design that GM should have corrected, and have replacement handles provided at no charge to car owners. This is my third Suburban going back to 1992, all of which have never had any serious defects. I take care of my Suburban, and it looks almost new having only 33,800 miles. I am single, and only occasionally have other passengers in the car, who may use the other door handles. This means that all the door handles have not been used that often. There is obviously a design flaw in the attachment of these door handles to the car body. This should have been corrected by GM., and replacements offered owners.
- Miami, FL, USA
The dash on my 2007 Suburban cracked on the driver's side in front of the instrument bezel area. This same exact crack has appeared on hundreds if not thousands of Suburban, Tahoe, Yukon, Yukon XL, and Silverado trucks for this vehicle cycle. Also on other similar dash panels an additional crack has appeared by the passenger airbag. Recently GM has redesigned the dash so that it will not crack in these areas, but they have failed to issue any sort of recall to the current owners with defective dashes and fix the dash that could pose a safety risk if the vehicle is involved in an accident.
- Lake Mary, FL, USA
The contact owns a 2007 Chevrolet Suburban. The contact stated that the rear automatic lift gate was opened and fell down, abruptly striking the contact in the head. The contact took the vehicle to the dealer and was told that the support struts on the rear lift gate failed. The vehicle was not repaired. The failure and the current mileage was 79,467. Updated 05/31/12
- Durham, NC, USA
The contact owns a 2007 Chevrolet Suburban. The contact stated that the dashboard developed a crack where the front passenger side air bag was located. The contact expressed concern that the crack may leads to an air bag malfuntion. The vehicle was taken to an authorized dealer and the contact was informed that the dashboard needed to be replaced. The manufacturer was made aware of the failure and offered to pay for the parts necessary to perform repairs. The vehicle was not repaired. The failure mileage was 64,000 and current mileage was 65,164. The VIN was not available.
- Jacksonville, FL, USA
- Havre, MT, USA