10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
62,022 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #19

Aug 162016

Suburban

  • miles
"takata inflators" and dashboard cracks. I have multiple cracks in the dashboard of my 2008 Chevrolet Suburban which GM is fully aware of, and avoids the topic with every call placed with the Chevrolet customer assistance center. Now there is the potential for the airbag inflators to rupture along with fragmented dashboard parts in the event of a crash. The primary crack(s) are located right at the passenger airbag location. I cannot emphasize enough about the safety concerns I have and the lack of attention that GM has given regarding the cracks and now the airbags.

- Dameron, MD, USA

problem #18

Jul 202015

Suburban

  • 78,000 miles
My 2008 Suburban about 1 year ago developed 2 cracks one on the driver side and one on the left side by the passenger airbag. My concern is if the airbag deploy's in an accident, my entire dash board will become small projectiles causing injury to myself or one of my kids. There are already class action suits on these and several thousand people who have complain. I'm asking for the NHTSA to force a recall before someone is killed over this. There is no reason to risks one's life because a mulita-billion dollar company who knows they have an issue won't take care of their customers. This is America, not some 3rd world country with no regulations so I ask you perform your duties and force a recall by GM. They have pretty much admitted there is an issue by offering customers to fix it for free up to $1000 what more do you need.

- Murfreesbro, TN, USA

problem #17

Jan 012015

Suburban

  • miles
Chevrolet dashboard cracking..... near passenger airbag and above instrument panel

- Plano, TX, USA

problem #16

Feb 012015

Suburban

  • 98,000 miles
Began noticing large cracks on dashboard, which has caused the entire front instrument panel to shift. Panel now sags 1/4" lower on right side. Cracks are also surrounding airbag locations. Should airbags deploy, the plastic could be very dangerous (ie, shrapnel) also, electric lift-gate has failed twice, falling while I am underneath it. I was not injured. Vehicle was stationary in both instances of the cracks and the failed lift-gate.

- Foothill Ranch, CA, USA

problem #15

Dec 202015

Suburban

  • 69,240 miles
Dash has been replaced in 2010 and is now cracked in several spots including area around the passenger airbag.

- Panama City, FL, USA

problem #14

Apr 232016

Suburban

  • 104,000 miles
The passenger airbag on the upper left corner has a crack on the dashboard compartment. I noticed it this past weekend & it concerns me since it is where the airbag is. I researched this and found many other trucks by GM have the exact same problem... GM needs to recall these vehicles due to this problem where the airbag may be affected.

- Westlake, LA, USA

problem #13

Dec 122015

Suburban

  • 98,000 miles
Dash board crack over passanger side of auto

- Winter Park, FL, USA

problem #12

Jun 012015

Suburban

  • 70,000 miles
Dashboard is cracked at upper left corner of passenger side airbag location. Dashboard also cracked at top of instrument cluster. Airbag deployment may cause portions of dashboard to break free.

- Pearland, TX, USA

problem #11

Feb 262016

Suburban

  • 98,000 miles
I'm am bringing up a safety concern in my vehicle pertaining to the airbags in the front of the vehicle. I own a 2008 Suburban and recently the dash board has cracked right near the passenger air bag. I have called the Chevrolet corporate to voice my concerns and I have been told the vehicle is out of warranty so there is nothing they can do. I am really concerned if my front passenger airbags ever deploys it will cause the dash board to become a projectile. I believe this is a huge safety concern and this is the second Chevrolet that I have owned that has the same problem in the same place. The first vehicle was a 07 Chevrolet Tahoe, which Chevrolet/GM fully repaired. I had to trade my 07 Tahoe because my family got bigger and got the Suburban now it has done the same thing. I am really concerned for the safety of my family and other family's who own a Chevrolet with this same problem.

- Lacey, WA, USA

problem #10

Jan 012015

Suburban

  • 80,000 miles
The dashboard has a series of major cracks forward of the steering wheel and a number of cracks around the passenger front airbag. The dashboard seems extremely brittle and is now quite "flimsy" and vibrates and/or bounces up and down while driving. This has happened over time. We have not physically been in the vehicle when a crack formed or propagated. It appears that the dashboard would likely shatter upon impact thus throwing shrapnel throughout the vehicle.

- Lakeland, TN, USA

problem #9

Feb 102010

Suburban

  • 28,000 miles
I have several cracks in my dashboard. I took my car to don ringler Chevrolet in temple, tx and they told me there was nothing they could do and that it was not recalled nor covered under warranty. My entire dash moves when you touch it and I'm afraid that either the airbags will go off while I'm driving or won't deploy if I am in a wreck. These cracks have increased in size over time. The small one is the newest crack that appeared over christmas. I first discovered the crack right above the steering wheel in February 2010. At the time, my car was only 1 1/2 years old. I special ordered my Suburban in the summer of 2008.

- Temple, TX, USA

problem #8

Jun 152013

Suburban

  • 48,000 miles
The dashboard is cracked and broken at pass. Airbag and center of the dash, and is really broken above the console area.

- Bartlett, TN, USA

problem #7

Oct 012015

Suburban

  • 70,000 miles
My dashboard has cracked at the corner of the passenger air bag and above the instrument cluster

- Metairie, LA, USA

problem #6

Oct 012015

Suburban

  • 172,000 miles
My dashboard cap is cracked on the drivers side just on the left corner of the dome and also on the passenger side near the airbag. I am concerned the airbags may not deploy correctly or the dash may break free and my visibility will be compromised.

- Fort Smith, AR, USA

problem #5

Jul 072015

Suburban

  • 56,000 miles
On July 7th 2015, I went to my vehicle and noticed a crack in the dash on the drivers side, subsequently the passenger side cracked. I consider this to be a hazardous situation because in the event of an airbag release small pieces of the cheap plastic used in the dash would be propelled forth causing injury. I notified my dealership and was quoted $1365 for a replacement dash with GM offering a 50/50 split on the cost. If you're offering to pay part of the cost it's because you are aware of the problem. I also understand that the replacement dashes are cracking also. Poor quality components make a poor quality product! my 2008 Suburban is garage kept with 58,600 miles on it. I only use it for vacations.

- Williamsburg , VA, USA

problem #4

Jul 212010

Suburban

  • 14,000 miles
Dashboard made a popping sound while I was sitting parked in the running vehicle. Small crack appeared just above instrument cluster. Over the course of the next two years, this crack got progressively worse. An additional crack has appeared in the forward corner around the airbag towards the drivers side. Both of these cracks are large and getting larger. They are in the same place that thousands of others have experienced cracks in these vehicles. It is would be come a hazard in an accident as the dash would most certainly crack further sending shards of plastic throughout the vehicle.

- Staten Island, NY, USA

problem #3

Oct 082014

Suburban

  • 90,000 miles
Dashboard has severe cracks in multiple places.

- Washington, DC, USA

problem #2

Jun 012011

Suburban

  • 36,000 miles
I own a 2008 Chevy Suburban ltz with 37K miles. The rear door lock actuators failed at 36K miles. The faulty door lock actuators prevent locking or unlocking of the doors from the drivers seat. As I have small children, I feel it is a safety issue to drive with unlocked doors. After researching this issue I discovered the problem to be widespread on a number of Chevrolet vehicles. Please reference the following internet forum discussions : www.GM-trucks.com/forums/index.php?showtopic=98284&St=165 townhall-talk.edmunds.com/direct/view/.F206D4B/75#msg75 I suggest the NHTSA look into this issue and mandate a recall and the installation of a more reliable door lock actuator. Please let me know how I can be of further assistance in this matter.

- Charlotte, NC, USA

problem #1

Aug 012008

Suburban

  • 25,000 miles
All door acuators faulty. Dealer replaced 1 rear door at purchase (used). Over next 12 months all have failed. I have no way to lock or unlock doors except manually. (keyfob remote and driver door not working). This is a safety issue that Chevrolet should fixed regardless of warrenty. Please pursue with GM/Chevrolet as their customer service response is to take to the dealer. $250/door.

- Broken Arrow, OK, USA