10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
58,179 miles

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« Read the previous 20 complaints

problem #9

Mar 172015

Suburban

  • 58,000 miles
The contact owns a 2011 Chevrolet Suburban. The contact stated that the dashboard exhibited cracks that originated on the driver side and became progressively worse. In addition, the passenger side air bag seam was cracked. The vehicle was taken to two different dealers who stated that the entire dashboard would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 58,000.

- Vero Beach, FL, USA

problem #8

Mar 202015

Suburban

  • 72,000 miles
The contact owns a 2011 Chevrolet surbuban. The contact stated that the front section of the dashboard cracked in six places. Also, while driving at any speed, the steering wheel shook. The contact stated that there were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failures. The failure mileage was 72,000.

- Gonzales, LA, USA

problem #7

Mar 132015

Suburban

  • 65,000 miles
Dashboard cracked while parked and these cracks have spread to become very large over short period of time. Large crack is above instrument panel and another is near passenger airbag. The dashboard is unstable between these two points and this could be potential safety hazard as dash could crack or splinter if airbag deployed causing injury to the passengers. Dashboard has been protected in garage or with sun deflector during ownership so dashboard cracks would be defect vs. Element related.

- Germantown, TN, USA

problem #6

Nov 232015

Suburban

  • 86,680 miles
The dash above the instrument panel is cracked.

- Midlothian, VA, USA

problem #5

Aug 012015

Suburban

  • 65,000 miles
Very concerned that the cracks on the dashboard started around the passenger airbag and now have spread all the way across to the dial area. From what I have read it seems this is a happening to a lot of the GM/Chevy vehicles and is a problem GM should really issue a recall to fix. Are they waiting for someone to die when a airbag deploys and the sharp plastic the cracks are making immediately deflates the airbag and it is useless? step-up GM and issue the recall and fix the problem before it is too late and someone dies.

- Indian Land, SC, USA

problem #4

Sep 252014

Suburban

  • 73,581 miles
In September 2014, I noticed my dash above the instrument cluster cracking. I purchased this car as a GM certified used car with original factory warrantee in April 2013 with 60081 miles on it. In less than 5 months of ownership it developed this crack while still under factory warrantee. I took it to my local dealer with all my paperwork and they said it was not covered, nor would they replace it. This crack has developed due to no fault of my own from neglect, excess wear and tear, excess sunlight or anything other than manufacture flaw. This crack has continued to spread and due to the thin and sharp nature of the plastic, if I were to get into an accident, this would splinter and act like shrapnel within the cabin. My family's life is danger due to this fact and GM refuses to acknowledge this is an issue. Please look into this as I know many others have the same issue with even 2015 models. I am asking for the safety of my family and yours.

- Hattiesburg, MS, USA

problem #3

Mar 182015

Suburban

  • 43,300 miles
The contact owns a 2011 Chevrolet Suburban. Upon starting the vehicle, the dashboard started to shake independently. After inspecting the vehicle, the contact noticed that there were two cracks of significant size on the bottom part of the dashboard. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 43,300.

- Evans, GA, USA

problem #2

Aug 062013

Suburban

  • 35,000 miles
Began to notice a mold/mildew smell in vehicle both in the cabin and when A/C on. Vehicle was taken to GM service dealers to locate problem. Unable to locate leak at first inspection. Another GM dealership acknowledged heavy mold smell in vehicle upon entering, however unable to locate. Consumer began to search for leak and found water had accumulated under floorboard of driver's side. Carpet/padding soaked and very strong mold odor upon lifting of carpet. Dealer still has vehicle as of 12/30 and no leak can be found. Manufacturer notified that service is unable to locate and repair. Additionally, consumer provided with a 2009 Chevy Suburban to drive as loaner vehicle. Found that the loaner also exhibited the same leak under driver side floorboard. Dealer was notified immediately and to investigate that vehicle leak as well.

- Monroe, NC, USA

problem #1

Jul 152012

Suburban 8-cyl

  • 23,000 miles
The contact owns a 2011 Chevrolet Suburban. The contact stated that while stopped with the brake pedal depressed, the vehicle lurched forward. The vehicle was taken to the dealer for diagnosis. The technician was unable to duplicate the failure. Additionally, the rear lift gate closed on its own while the contact was standing underneath. The contact sustained bruising to her face. Also, the contact stated the vehicle hesitated to accelerate while depressing the accelerator pedal. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 23,000.

- Beaverton, MI, USA