10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 73,310 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Fl door, pull handle gets broken real easy and every time we need to change the whole door panel.the door pull handle material is poor and after few times pulling the door it gets broken.we have heard same story from lots Suburban or Tahoe owners.
- Okc, OK, USA
Two large cracks in the dash. One over the drivers side instrument panel the other next to the passengers side air bag.
- Indianapolis, IN, USA
2012 Chevrolet Suburban, dash board cracking around passenger airbag, dash rattles and vibrates while driving, cracks appearing without apparent cause all around the passenger air bag, I am concerned that if the air bag deploys the dashboard will become fragmented and launch plastic shrapnel into the face of the front passenger and driver, in my view this is a highly dangerous situation where the dashboard can cause serious injury and potential disability and potentially blind the front seat passenger and driver. GM needs to address this issue as soon as possible as there re literally thousands of GM vehicles all with the same related problem of cracking dashboards
- Corpus Christi, TX, USA
Severe dashboard crack and failure. Probable hazard during airbag deployment
- New Smyrna Beach, FL, USA
There is a crack in passenger side of the front dashboard immediately adjacent to the airbag compartment. Upon airbag deployment, this will be a jagged projectile in the car.
- Houston, TX, USA
Crackeddash car is parked with sunshade; first crack at air bag appeared within a year of purchase (was on dealer lot with no sunshade for a year - purchased March 2013) housed in garage; second crack at air bag appeared shortly after that. It was just noticed (not sure how long it had been there) the large crack at the instrument panel hump on dash board. My dash has separated in the middle from the front panel along the glass. It now vibrates and is loose. I fear if I am in a wreak and the airbag deploys shards of dash will be thrown into the air at a force to cause damage not only to front passenger & driver but to the second and third row passengers. I have had 2 previous GM vehicles (Tahoe & Suburban) and never had the bad quality this 2012 has had. I have also had to replace both front door exterior handles and the interior ones are broken and need to be replaced.
- Pearland, TX, USA
My 2012 Suburban which I bought new in 2013 with 100 miles, after 3 years starting getting cracks in the dash. A month after the 3 year warranty expired. The passenger side crack runs from the air vent to the airbag door and now my service air bag light stays on. A larger crack (6+inches) has appeared on the drivers side running from the vent to the top of the steering column, if I continues the dash will completely separate in half exposing electronics, etc.
- Cocoa, FL, USA
Cracked dashboard above the instrument cluster and around the passenger side airbag.
- League City, TX, USA
Cracked dashboard........I have contacted GM about this issue. I have researched to find out that this is not an isolated problem. There are literally thousands of customers with this issue. The issue is even in the same place as well. GM has declined to replace my dashboard or even declined assist me in any form with the replacement of my dashboard.
- Natchez, MS, USA
Dash cracking - multiple places
- Sterling, VA, USA
Purchased in 2014, four separate cracks have appeared in the dash board, two on driver side and two on the passenger sides. The larges crack is on the driver's side, directly about the speedometer and the other is at the edge of the driver's side windshield. The passenger side cracks is where the airbag is installed.
- Spanish Fort, AL, USA
The dashboard on the passenger side next to the airbag has cracked and appears to be separating. This defect in the dashboard is directly in contact with the airbag deployment location for the front passenger.
- The Hills, TX, USA
My dash on my 2012 Suburban started cracking over the passenger airbag a little over a year ago. Within the past month I have noticed 2 more cracks in my dash, one behind my steering wheel on the left side of the dash and the other is to the right of the steering wheel on the dash. I have called the local dealership and questioned if a recall has been issued for this defect since there are hundreds to thousands of other people with the same issue. I don't feel that we should be responsible for replacing the dash board cover and shelling out over $900. Especially when Chevrolet is aware that multiple models are having the same exact issue. It's clearly a defect..
- Lake City, FL, USA
Dashboard has cracked in multiple places and I'm concerned this may affect safety features such as airbags. Also have the same issue (but much worse) in my Chevrolet Avalanche. These dashboards are cheap and flimsy.
- Houston, TX, USA
The front has a large crack which is getting worse every day. Causing the dash to rattle constantly event at slow speeds.
- Severna Park, MD, USA
The top dash board in front of driver seat and the passenger seat has cracked and I have read the it could possible affect the airbag. The crack on the driver side is about 12 inches and the passenger side is about 6 inches. The vehicle was park at my house when I notices these cracks.
- Barnesville, GA, USA
Dashboard has cracked. Vehicle was stationary. I'm concerned that in the event of an accident, sharp plastic pieces could be dangerous.
- Parker, CO, USA
- Monroe, OH, USA