My car had a recall for brake system. I got the recall done at a Chevrolet dealership in denison tx and it made the brakes whole lot worse. Now it makes lot of noise and "service brake assist" sign comes up on dashboard very often. I talked to dealership and Chevrolet customer service but they want me to pay for the replacement of the brake pump. The problem wasn't there before I took the car in. Dealership and Chevrolet refuse to help. Please interven.

- Sherman, TX, USA

I purchased this vehicle and was unaware it had open recalls which could have resulted in an accident. The dealership I purchased from did not fix the recalls prior to my purchase and did not inform me there was an open recall.

- Defiance, OH, USA

The contact owns a 2015 Chevrolet Suburban. The contact stated that while his wife was reversing out of the driveway, when she had to depress brake pedal forcefully to stop the vehicle. There was no warning light illuminated. The vehicle was taken to antelope valley Chevrolet located at 1160 motor ln, lancaster, ca 93534, (877) 385-0885 and the contact was informed that the VIN was included in NHTSA campaign number: 19V645000 (service brakes, hydraulic). The contact stated the dealer completed the recall repairs. The contact stated that the failure persisted. The manufacturer had not been informed of failure. The failure mileage was approximately 80,000.

- Palmdale, CA, USA

The contact owns a 2015 Chevrolet Suburban. The contact stated that while reversing out of the driveway, the brakes failed to operate as designed. The vehicle operated as intended after moving the vehicle to level ground. The contact stated that the failure only occurred while the vehicle was in reverse. The manufacturer was notified of the failure and referred the contact to a dealer or independent mechanic. An independent mechanic was contacted and the contact was informed that the vacuum pump needed to be replaced. The vehicle was not repaired. The failure mileage was 110,000.

- El Mirage, AZ, USA

After recently purchasing a used 2015 GM vehicle from a non-GM dealership, I made a service appointment with a local authorized GM service shop to have three outstanding safety recall issues addressed. My appointment was for 7:30 am on 8/25/2020 and I brought my vehicle to the shop in the morning of 8/25. After 4:30 pm I returned to retrieve my vehicle, and the service shop had not even brought it in to lol at the issues. No work had been performed, despite the service department having my vehicle in their possession not only during the timeframe specifically scheduled for them to perform this service, but the entire remainder of the work day. The safety recall issues remain unresolved.

- Fayetteville, TN, USA

A/C has been out for over 2 years. Bought this piece of crap in 2016 and A/C has only worked for 1 year. Can not afford repairs due to having 2 kids in college and still trying to live in ca. I have a 2009 Dodge durango that works perfectly!!!!! A/C had never given me any problems. Called Chevrolet several times to have this fixed and no help at all from the dealer!!! will never buy a Chevrolet again in my life!!!!!

- Harbor City, CA, USA

My Chevy Suburban 2015 I'm having a problem with the brake whenever I come to a complete stop in traffic or in the parking lot or if I'm going slow the brake gets very stiff and cant stop, I often apply more pressure..begging my car to stop, very frightening please I need some redress..as I understand there's a recall for those truck by GM.. ph# [xxx] yours truly [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- East Orange, NJ, USA

The contact owns a 2015 Chevrolet Suburban. The contact stated that when attempting to stop the brake pedal travelled to the floor. The cause of the failure was not determined. The contact was concerned that the brake failure may cause a crash. The contact stated that while pressing the brake pedal, the vehicle would not immediately stop and the brake pedal travel to the floor causing the braking distance to be extended. The local dealer stiver Chevrolet (111 newland rd. Columbia SC) was notified of the failure. The manufacturer was not yet notified. The contact was informed that the VIN was not included in the NHTSA campaign number: 19V645000 (brakes) however, she had received the recall notification. The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 99,000.

- Blythewood, SC, USA

At times brakes do not work mainly when backing up however this problem has increasingly gotten worse and the brakes and rotors are absolutely perfect. Bringing truck to atlantic Chevy today. I actually felt this when we purchased th truck however everyone said I was crazy until the other day my husband finally had it happen to him.

- West Islip, NY, USA

There is a vibration at the speed of 70-85. My breaking has issues. I press pedal and it feels like its "broke". I try and stop at times (more often than not) and I really have to press and its like the brakes are not stopping my vehicle at all. Very bumpy ride. Should be smoother and I think it has to do with the wheels and vibration. Vehicle was purchased April of 2019 and it seems to get worse. Husband has spoken with dealership and its just kind of blown off. We researched to trouble shoot and found many recalls that describe what is happening.

- Longview, TX, USA

The vehicle was serviced 3 weeks ago to update software related to a recall issue with the brake vacuum and degraded braking power. The brakes on the vehicle suddenly changed as I was parking making it hard to stop. I took the vehicle to the nearest dealer and I was told that the master cylinder and vacuum needed to be replaced. The dealer is charging me $686 for the master cylinder and told me that the vacuum replacement would be covered by GM but that the part has been in backorder for weeks with no eta. I had to fly back home and have no loaner car from GM claiming that the issue does not warrant a loaner, yet I have no idea when I will get by Suburban back. I filed a claim with GM and have yet to receive a call. GM has known of this issue for years and has done nothing to adress it. The software fix did not work as I had my truck serviced 3 weeks ago. GM needs to stand by their product and make sure they fix the braking issue asap or purchase their cars back due to the gravity of the safety issue.

- Hayward, CA, USA

I was experiencing no problems with the brakes, but received notice NHTSA campaign number: 19V645. Took vehicle in to markley motors on November 1, 2019 for recall. Noticed no difference. On December 15, 2019 while backing up at a slow speed in a parking garage, brakes felt noticeably different, and required all my effort to stop. Took vehicle to len lyall Chevrolet in denver, where they advised me that the brake vacuum pump needed to be replaced. I feel that the recall was insufficient and should have covered the actual problem, which is evidently a defective vacuum pump.

- Fort Collins, CO, USA

In fall of 2018 the hydraulic power brake assist system failed me in a crowded parking lot. I took my car to my Chevrolet dealer and they replaced the hydraulic brake system for almost $500 out of pocket. Now that a recall has been issued Chevrolet refuses to reimburse me for a problem that existed for me almost year ago and nearly caused a bad accident.

- Nashville, AR, USA

The contact owns a 2015 Chevrolet Suburban 1500. While driving, the contact had to apply excessive pressure to the brake pedal to stop the vehicle. The vehicle was taken to beck Chevrolet (561 central Park Avenue, yonkers, NY 10704, (914) 965-2400) to be repaired per NHTSA campaign number: 19V645000 (service brakes, hydraulic). The dealer reprogrammed the brake control module; however, the repair did not correct the failure. The manufacturer was contacted and stated that the repair would only reprogram the module and the vacuum pump would not be replaced. An independent mechanic also stated that the brake vacuum pump needed to be replaced. The vehicle was not repaired. The failure mileage was 138,746.

- New York New York, NY, USA

Vacuum booster failure due to problematic vacuum pump. Stiff brake pedal and unable to stop vehicle. This is a safety problem that needs to be recalled by General Motors

- New Richmond, OH, USA

The contact owns a 2015 Chevrolet Suburban. While driving approximately 25 mph, the brake pedal was difficult to depress. The contact drove into a parking lot and tested the brake pedal. The failure occurred while driving approximately 70 mph. The vehicle was towed to fitzgerald auto mall frederick (114 baughmans ln, frederick, md 21702) where it was diagnosed that the brake vacuum pump failed and needed replacement. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 79,020.

- Frederick, MD, USA

The contact owns a 2015 Chevrolet Suburban. While driving at a low speed, the contact experienced complete brake failure with her vehicle without warning. The contact was forced to apply the emergency brake to avoid a crash. The failure also occurred when the contact attempted to reverse the vehicle. The contact drove to sutton Chevrolet (211 chapman rd, byron, ga 31008, (478) 956-5000) and was informed of a service bulletin on the vehicle regarding a faulty brake vacuum pump. The contact was informed that the pump failed in her vehicle. The manufacturer was notified of the failure and informed the contact that they would call her back to let her know if they would cover the cost of the repair. The vehicle was not repaired. The failure mileage was 80,000.

- Macon, GA, USA

The contact owns a 2015 Chevrolet Suburban. While driving approximately 10 mph, the contact had to depress the brake pedal with force to stop the vehicle. The contact took the vehicle to lee johnson Chevrolet (11845 ne 85th St, kirkland, wa 98033, 425-827-0521) where the contact was informed that he would have to pay a diagnostic fee before any repairs were made to the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and provided the same information. The failure mileage was 50,000.

- Bothell, WA, USA

Vehicle loses braking capability at low speeds, sometimes voltage issues cause stability control error, and even complete loss of engine power and vehicle control (engine shutoff). This has been recurring approximately once per day for two weeks, generally at very low speeds and turning into a parking spot. Typically, ABS engage and power brake assist is lost, which requires more more effort to stop the vehicle. Can also happen in reverse.

- Birmingham, AL, USA

My condenser went out at 96K. I contacted GM and they stated that they had a recall on the condenser. Took the vehicle in to a GM/Chevrolet dealership and they began to inform me that the recall only is for vehicles less than 60K. They stated that GM knows there is a problem but due to mileage my vehicle is not covered. Due to living in the South I can not afford to have a car and not have air. So we fixed the condenser out of pocket. 1st-the condenser part was on a national back order and they stated that it could take up to a month to receive the part. Alert that there is a problem with the manufactory making condensers for GM cars. 2nd-the part was $200-300, although the service was $1100. 3rd-6 months after the replacement of the condenser and all working fine, paying out of pocket. The transmission goes out and the connection is associated with the replacement of the condenser. GM is aware of this issue but only wants to assist with people who mileage is less than 60K. There is obviously a serious problem and GM has not taken ownership! total cost in 2yrs for repairing and fixing 1part that lead to 3parts $4.5K.

- Pearland, TX, USA