The service airbag indicator randomly comes on. There are a couple of error messages "service airbag" or "service passenger airbag". we have repeatedly taken it to the dealer but despite trying they have been unable to fix the problem. Chevy has issued two technical bulletins indicating that common devices like cell phones in the front seat may interfere with the sensors. The critical question is whether the airbags are working properly or in the worst case the cell phones are de-activating the airbags. The dealer has been unable determine whether the airbags are working properly when there are cell phones in the car and/or when the service indicator lights come on. This is the car used by my 17 year old daughter to drive herself and my son to school and I want to be assured that the air bags are working correctly and that the only problem is with a false service indicator. Can you help get this assurance from Chevy?

- Westport, CT, USA

The contact owns a 2011 Chevrolet Traverse. The contact stated that when the vehicle was turned on, the air bag warning light illuminated. The vehicle was taken to a dealer and the mechanic stated that the air bag module had to be replaced however, the parts were not available. The vehicle was not repaired. The manufacturer was notified. The approximate failure and current mileage was 35,000.

- Neptune Township, NJ, USA

The contact owns a 2011 Chevrolet Traverse. The contact stated that while traveling 8 mph, both side top air bags deployed haphazardly. The failure recurred on three separate occasions. The vehicle was taken to the dealer and the manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 5,000 and the current mileage was 15,000.

- Hewett, WV, USA