The contact owns a 2013 Chrysler 300. The contact received notification of NHTSA campaign number: 17V435000 (electrical system) however, the parts to do the repair were unavailable. The contact then stated that while driving, the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local leith Chrysler Dodge Jeep Ram dealer at (919) 366-7000 located at 5310 rolesville rd, wendell, nc 27591 and it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. (VIN tool confirms parts not available). Consumer stated alternator failure (recall item) burned uses and killed battery car had to get towed. Updated 8/15/18

- Clayton, NC, USA

Received letter about a recall a month or so ago and so far have not heard anything. Getting worried I do a lot of driving and want to make sure I am safe.

- Stockton, CA, USA

Hand free phone doesn't work. I took the car to the dealer and was told that hands free module internally shorted and needs to be replaced. Have read a lot of other owners having same problem.

- Plainfield, IL, USA

The contact owns a 2013 Chrysler 300. While driving 35 mph, the engine stalled without warning. The contact pulled the vehicle over to the side of the road. The contact turned off the vehicle, attempted to restart it, but the engine failed to work. The vehicle was towed to car pros Chrysler Jeep Dodge Ram (585 rainier ave S, renton, wa 98057) where it was diagnosed that the alternator needed to be changed. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 17V435000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted at 800-992-1997, but was not able to confirm when the parts were to become available. The approximate failure mileage was 69,000. VIN tool confirms parts not available.

- Seattle, WA, USA

There is loud clicking coming from the dash board area. Temperature control failing. There is also problems with the suspension on the front end of the car. The cv joints are failing and the struts are failing. The rockerarms in the front suspension are also failing. The clicking happens stationary or while in motion and the suspension popping happens when the car is driving.

- Thornton, CO, USA

The contact owns a 2013 Chrysler 300. While the vehicle was parked, a burning odor was present and the vehicle was unable to restart. The vehicle was towed to a local dealer (autonation Chrysler Dodge Jeep Ram South savannah, 8701 abercorn street, savannah, ga 31406) where it was diagnosed that the alternator and battery failed and needed to be replaced. The contact received notification of NHTSA campaign number: 17V435000 (electrical system) after the failure occurred; however, the parts to remedy the vehicle were not available. The manufacturer was notified of the failure and opened a case on the contact's behalf. The manufacturer informed the contact that an investigator would be sent to his local dealer to diagnose the vehicle. The contact was also informed by the manufacturer that, if he paid for the repair, he could be reimbursed. The failure mileage was approximately 75,000.

- Savannah, GA, USA

The contact owns a 2013 Dodge charger. The contact stated that the alternator failed. While the driver drove the low battery warning light illuminated and a burning odor emitted from under the hood. The contact inspected the vehicle and replaced the engine oil and the engine operated as normal. However, a few weeks later while attempting to start the vehicle, a burning odor emitted again from under the hood. The contact inspected the vehicle and found that the top to the alternator was burned. The vehicle was parked at the contact's home. The vehicle was not taken to a local dealer for inspection. The manufacturer advised the contact that the parts were unavailable for repair. However, the contact was advised to replace the alternator and he will be reimbursed. The vehicle was not repaired. The VIN was included in NHTSA campaign number 17V435000 (electrical system) but the notification was not received. The approximate failure mileage was 115,000. VIN tool confirms recall incomplete remedy not yet available.

- Clarcksville, TN, USA

The contact owns a 2013 Chrysler 300. After starting the vehicle, the contact noticed smoke under the hood. The contact opened the hood and saw sparks and flames emitting from the alternator. The fire department was not contacted and the fire extinguished itself. There were no injuries. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact spoke with normandin Chrysler Jeep Dodge Ram Fiat (900 capitol expressway auto mall, san jose, ca 95136) who stated that parts were not available and they could not inspect the vehicle. The manufacturer was made aware of the failure and stated that they would contact the dealer and call back. The VIN was included in NHTSA campaign number: 17V435000 (electrical system), but the parts were not available. The approximate failure mileage was 80,000.

- San Jose, CA, USA

I started my vehicle and immediately the alternator started smoking. I turned off the car and the alternator kept on smoking and right after that I tried checking for any messages on the dash board but the car was completely dead.

- San Jose, CA, USA

I was stop at the gas station awaiting in line and the safe battery mode light came on and the car haisited and several warnings light came on it blinked orange on the dash. I was given a jumpstart and it didn't start I jumpstarted the car again and it started. I start to drive my car and couldn't control the steering wheel it shaked very hard and my car was stalling the safe battery mode light ABS brake light brake fauilare warning lights came on a few other lights can on the dash was flickering the car was jerking and making sounds and very hard to controll I stop the car and got it into park I could feel the extreme heat off the car. When trying to stop the car I only drove a few feet and turn right. I have contact Chrysler several times with only to be told just get you car repairs save receipts and we will refund the repairs and you submit your receipt

- Washington Dc, DC, USA

We have had so many complaints with this car and the dealership always says it is our problem. Upon driving we will smell something burning and now the ac or heat do not work properly. The gear will jump out of place when driving or trying to park. Than you try to put it in drive or reverse and the gear will not move sometimes. No matter if its on the highway or street we have these same problems. I put it happen it January 2017 but these things been happen way before than

- Warner Robins, GA, USA

Takata recall. The contact owns a 2013 Chrysler 300. Without warning, the contact noticed a burning odor inside the vehicle. Also, various warning indicators flashed, the battery power decreased, and the gear independently shifted from drive into neutral. The contact was unable to shift from neutral into the other gears. The vehicle was towed to the dealer (plaza Chrysler Dodge Jeep Ram, 2077 hwy 44 w, inverness, fl 34453, (352) 341-7398) where the alternator assembly and the battery were replaced. The dealer did not stated that the vehicle was included in NHTSA campaign number: 17V435000 (electrical system). The vehicle was repaired prior to the recall and the contact was uncertain if the part may need to be replaced again. In addition, the contact later received a notice for NHTSA campaign number: 16V240000 (power train) and was waiting to determine when the remedy and parts would become available. The manufacturer was notified of the failure and the contact was checking with the manufacturer to ensure that the two recalls would be addressed by the dealer. The failure mileage was not available. Parts distribution disconnect. VIN tool confirms parts not available.

- Statesboro, GA, USA

The contact owns a 2013 Chrysler 300. While driving 65 mph, the power reserve warning indicator illuminated and caused the vehicle's speed to reduce. Also, the steering seized and the vehicle stalled. The contact managed to pull the vehicle over right before the vehicle failed completely. The vehicle was able to restart, which allowed the contact to pull off the ramp. The failure recurred and the vehicle failed to restart. The vehicle was towed to the local dealer (crown Dodge Chrysler Jeep Ram, 3600 king dr, ventura, ca, 93003) where it was diagnosed that the failure was due to the alternator as indicated in NHTSA campaign number: 17V435000 (electrical system). The parts were unavailable for one year. The dealer stated that they could place an old alternator in the vehicle that the contact would have to pay for, but could be reimbursed. The vehicle was not repaired. The manufacturer was contacted and provided case number: 32342516. The manufacturer confirmed that the parts were unavailable. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

- Westlake Village, CA, USA

The contact owns a 2013 Chrysler 300. The contact stated while driving at 30 mph, a noise emitted, and the vehicle entered into battery saving mode. The contact inspected the vehicle and smoke emitted at the alternator area. The fire department was present and a police report was not filed. The contact was a mobile diagnostician and had the vehicle towed to a repair facility. The vehicle was not repaired. The manufacturer advised that NHTSA campaign number: 17V435000 (electrical system) was not finalized and was uncertain if the VIN would be included. The manufacturer was notified of the failure. The failure mileage was 54,000.

- Norwalk, OH, USA

The contact owns a 2013 Chrysler 300. While driving approximately 10 mph, the battery saver mode warning indicator illuminated. In addition, there was an abnormal odor coming from under the hood. The vehicle was not diagnosed or repaired. An unknown dealer was contacted and an appointment was scheduled for diagnostic testing. The manufacturer was made aware of the failure, but did not offer any assistance. The failure mileage was 52,000.

- Sedalia, MO, USA

Chrysler issued a recall for all 2011 through 2014 Chrysler 300 models due to an internal parts failure on the alternator. On June 9, 2017 my vehicle was stationary when attempting to start the vehicle. I received a reserve power enabled error message and promptly turned the vehicle off. Upon restarting the vehicle I heard a whining noise under the hood. I once again turned the vehicle off and opened the hood. I then notice the alternator was on fire with significant smoke. After 30 minutes of severe smoke and flame from the alternator the vehicle had no power at all. I had the vehicle towed to a dealer which replaced the alternator and the battery because the alternator had burned up the battery along with internal component failure on the alternator. I paid the dealer $ $1,274.09 for the repair. The dealer statement indicated internal failure on the alternator. 4 weeks later Chrysler announced a recall on the 2011 through 2014 Chrysler 300 alternator for "internal component failure could cause alternator total failure and fire". Chrysler is refusing to acknowledge my vehicle under this recall stating that the Chrysler 300 is the only model impacted using a 160 amp alternator and that my vehicle, a Chrysler 300 S model uses a 180 amp alternator and is not covered under this recall. All the while the write up in the recall notice matches the exact write up from the technician who repaired my vehicle at a Chrysler dealership 4 weeks prior to the recall announcement. I would like for Chrysler to acknowledge the failure in my alternator, which caught on fire, as covered under this recall and refund me my $ $1,274.09 due to vehicle safety issue.

- Atlanta, GA, USA

On 20170731 my 2013 Chrysler 300S showed battery saver indicator on ignition. It also emitted a funny smell. I parked the vehicle. Aaa came out, and the technician changed the battery. When the car was started. What the technician identified as the alternator starting smoking and glowing. It had been the source of the smell. He had to throw his water on it to put it out. I read an article cnbc.com from 20170714 saying Chrysler 300 vehicles had alternator fire risks: Https://www.cnbc.com/2017/07/14/Fiat-Chrysler-recalls-1-point-33-million-vehicles.html. I never received notification from Chrysler of such a recall even though the local service office has had my address and phone number for about a year. After towing to Chrysler service in san jose, the service manager in san jose and their online chat help person said that the recall didn't apply to my specific vehicle. Additionally, the rep refuted that the announced recall was for an alternator even though the article clearly says "the automaker is also recalling 565,000 vehicles to replace their alternators because of fire risks. The company said hot ambient temperatures could lead to premature diode wear, may result in a burning odor or smoke, could impact the anti-lock braking system or lead to engine stalls." This is exactly what I experienced and the article says it applied to my year make and model of vehicle. I need to make sure Chrysler/Dodge is following up on this issue because people could die. Not only am I on the hook for $1K in costs for something that looks like a manufacturer hazard. I also don't know if related examination/replacement will occur on my vehicle... I need to know that proper precaution is taken. For reference the aaa contracted technician was from great America tow in san jose, ca. I can provide a reference number for his visit if contacted. He may provide more useful observations.

- San Jose, CA, USA

I wasn't driving my vehicle on a busy highway. The vehicles electrical system started going crazy. Heat turned on, windshield wipers turned on, blinkers going off, radio turned off. Power steering, gas and brakes stopped working. Was stuck in the middle of a busy highway because of this and lucky I did not get hit because of the spot I was in. I got the car towed and sent to a mechanic. It was the alternator that went bad and it burned the battery so had to get that replaces as well. Very dangerous with no warning signs. I have heard this problem is common in these vehicles.

- Forest, VA, USA

Same problem that occurs with known recall P60 - NHTSA campaign number: 14V634000; Chrysler 300 while I was driving my vehicle shut down completely in the middle of a heavily populated city 3 lane road while I was driving at an unknown speed (35-40 mph) since my digital display screen and speedometer malfunctioned. While driving my car cut off completely with the only waring being "battery saver mode" that occurred less than 5 mins prior to my car shutting off. It appears the my alternator failed causing engine stall, thus increasing the risk of crash, since no warning is issued. Had it not been for the cop that pulled up behind me, I would have caused an accident on that street in which the police officer would have blamed me for. My car is currently at the dealership with a "alternator" repair. This repair doesn't apply to the current recall from 10/8/2014 because I have a 180 amp alternator with a 3.6L engine, but not a 160 amp alternator with a 3.6L engine.

- Palm Coast, FL, USA

Was 4 hours from home. Was driving on side road but had just left a highway, when it sounded like I had hit something even though there was clearly nothing in the road. Lights started flashing, windshield wipers turned on. I no longer had any control of the car. Steering wheel locked. Couldn't switch gears to park. Had to coast to a stop. Then car wouldn't turn off and filled with smoke smell. I expected it to catch fire any second. After 5 minutes I was able to approach car and get to turn off (after many attempts). Turned out to be the alternator. There is a recall on the 160 volt alternator as this apparently happened often, however mine was a 180 volt alternator so was not covered. Same issue as the 160 but not covered. Nor was I aware that I had an unsafe alternator in the car I was driving (with my child).

- Webster, NY, USA