10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 104,640 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2004 Chrysler Pacifica. The contact stated that the vehicle was taken to an independent mechanic for routine maintenance when they detected that the front passenger's side of the subframe exhibited a four inch hole. The vehicle had not been repaired. The manufacturer was notified of the problem. The approximate failure mileage was 130,000.
- Carver , MA, USA
The contact owns a 2004 Chrysler Pacifica. The contact was driving 50 mph when the steering wheel started shaking. The vehicle was taken to a private mechanic and the mechanic stated that the sub frame was corroded. The manufacturer was notified. The vehicle was not repaired. The failure mileage was 154,000 and the current mileage was 156,000.
- Medford, NJ, USA
The front sub frame or engine cradle is rusted through and is no longer suitable for its intended purpose causing a safety inspection failure.
- Du Bois, PA, USA
I took my car in for annual inspection today....omg.....it's uninspectable.....too dangerous to drive.....there are holes in the front sub frame, rear bushings are gone in rear sub frame and the rockers have holes in them.....the engine may well fall out.....! this car has only 113,000 miles on it.....has been regularly maintained and now, how am I supposed to get to work"? $ 2944 quoted for new parts and more than $1000 for labor to fix.....all of these other owner complaints about the exact same thing tell me Chrysler is ripping off it's consumers....my understanding is the metal is so very thin - thin enough to barely support the engine even without any rust!! this is criminal on Chrysler's part......they know this is a problem and do nothing???" come on people of the NHTSA - make them do something.....this is clearly a defect.....a very unhappy consumer in Maine!! guaranteed no more Chrysler product in my future unless they fix this........!
- Edgecomb, ME, USA
Car now has 140000 miles. I am on the 3rd full set of engine mounts and now 3 of them are broken again and need replacement. This could easily have turned into a safety issue. This is obviously a defect that Chrysler knows about. Why has there been no recall?
- La Quinta, CA, USA
Steering became difficult (tight) with catching during turns. Diagnosed as a broken vehicle engine cradle failed on 7 year old vehicle with 60,000 miles. Chrylser has acknowledged failures of this part and has provided a 10 year 150,000 mile warranty for 2004-2005 Pacifica's that were operated in areas of high road salt usage (mine was in il for 20,000 miles. For some reason Chrysler states my VIN does not qualify. See copy of letter below: (this letter was provided by a Pacifica owner, not sent to me.) this letter is to inform you that the warranty period on your Chrysler group llc Pacifica's front engine cradle has been extended to 10 years or 150,000 miles, whichever occurs first. This engine cradle extended warranty coverage applies to Chrysler Pacifica model years 2004-2005. We are extending the warranty period on your front engine cradle because some vehicles operated in areas of high road salt usage, may experience engine cradle corrosion resulting in a drive ability vibration and or/shake. If your vehicle is operating properly, there is nothing you are required to do. If you are experiencing the conditions as described in this warranty extension within the 10 year or 150,000 mile period, simply contact your dealer to have repairs performed. Your dealer will inspect the engine cradle for perforation corrosion on the rear cross car cradle support and replace if necessary. If you have already experienced this engine cradle concern and have paid to have it repaired, you may be eligible to receive a reimbursement. You may send your original receipts, invoices and/or repair order with adequate proof of payment (copy of the front and back of cancelled check, or copy of credit card receipt, etc.). please mail to the following address for reimbursement, your claim will be acted upon within 60 days of receipt:
- Lancaster, CA, USA
I have had my 2004 Chrysler Pacifica for 5 years. In those 5 years I've had to replace the front bumper 3 times. All three times it was during winter during snow fall. I spoke to someone at an auto body this time around and he told me that it is an issue he has seen with the Pacifica where if too much weight is put on the front bumper, it comes off. This could potentially cause an accident if it comes off while driving. I contacted Chrysler and they said that there was nothing they could do for me as the warranty was up and there was no recall. I am no left having to fix this again for the third time.
- Maple Shade, NJ, USA
The flap broke off the rear automatic gate and the location of the global satellite position system distracted the consumer.
- Sioux City, IA, USA
- Brookline, NH, USA