10.0
really awful- Crashes / Fires:
- 2 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 89,240 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My steering wheel started to jerk to the right when accelerating and it was hard to keep the car on the road. It felt like the front wheels were going to fall off. I took the car to the shop and they informed me that the sub structure cradle was rusted through and had failed. This also took out the transmission mount and idler arm. Had I been going any faster when this failed it may have caused the car to swerve into on coming traffic.
- Grand Blanc, MI, USA
Significant rust and corrision resulting in damage to structural integrity and ability to exit vechicle in case of collision or structural failure.
- Indianapolis, IN, USA
Rusted engine cradle / subframe. Many near missed accidents. It's so bad I had to stop using the car. Forced to buy another vehicle because Chrysler customer care said they won't repair it. Ongoing for 2 years now.
- Walton, KY, USA
Chrysler has a known problem with the sub-frame cradle supporting the engine. In northern areas these frames are rusting through causing loss of steering control. Chrysler has extended the warranty to 10 years /150K miles, but only applied this to a small band of vehicles produced between Feb.23,2004 and March 31, 2004. My vehicle was manufactured Jan.12, 2004 and has the same safety problem. I have sent several letters to Chrysler requesting they take care of this problem and have received negative responses. Chrysler needs to be held accountable for this safety issue before someone is killed. In my last request to Chrysler I asked them to commit to me that my vehicle was safe to drive ( I sent multiple pictures). Chrysler responded 5/12/14 that they were not going to consider this problem warranty, but they did not respond to the safety question. I would really like to talk to someone at NHTSA about this issue.
- Mentor, OH, USA
The engine cradle cross member of my vehicle is rotting to the point that I can no longer have the car safety inspected in pa. There is a service note for a small window of Pacificas included on a warranty for the same problem, but only for the cars built within a certain date. Chrysler is aware of the problem, but will do nothing to correct it. The cradle incorporates the engine mounts, lower control arms, and steering. If it is not replaced, and brakes while driving, there will be a complete loss of control of the vehicle. I know that my vehicle is not the only one with such a serious issue.
- Chalfont, PA, USA
After replacing a both motor mounts in July of 2012. They broke again in November 2012!! this time it was so bad that when I turned the corner the engine died and would not start back up. Eventually after trying to turn it over so many time the battery died. We had to have it towed to the shop after the holidays to find out how much it would cost to fix ($1200) and exactly what the issue was. The tech informed me that besides the mounts being broke, when I turned the corner the engine lifted and cut thru all of the wires leading to the failure of the car's power control module. This resulted in a loss of speedometer, other electrical functions, and the loss of three ignition coils. I just want to know why they keep making "rubber" engine mounts if the[xxx] things are useless in the first place? there has to be a reason all these cars are having the same issue and if I had known about this before I financed this "pos", I would never have put my childrens lives in danger.!! I had the car fixed and everything was going fine until last night, once again! I was driving on the highway and some stupid person slammed on her brakes in front of me so I hit mine and when I did my car lunged forward and I heard the god awful "pop" sound again!!! now I am back to square one and within a years time this car will have had 3 sets of motor mounts put on it. Someone please tell me there is not a defect somewhere, because whoever handles these issues at daimler/Chrysler needs to drive one of these cars for themselves and see what we have been dealing with for so long. Also, another issue is the check engine light and it has to do with a very small leak inside the gas tank. I have been told this is a recall, but have not been able to get anyone to fix it. I just want some answers, more so for my kids sake so I can try and get it fixed completely or a new car so they are out of harms way. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Fenton, MO, USA
2004 Pacifica has a clicking noise and had it checked out and it is the cradle assembly& rear engine mount is bad. It is rusted and cracked. Also has alot of suspension issues. Engine getting ready to fall out.
- Waterloo, IA, USA
The contact owns a 2004 Chrysler Pacifica. The contact stated that while driving 35 mph, the vehicle stalled without warning. The contact took the vehicle to a mechanic for a diagnostic test. The mechanic could not determine any defect codes from the diagnostic test. The contact referenced NHTSA campaign I.D. number: 04V113000 (power train) and called the manufacturer. The manufacturer stated that the VIN was not included in the recall campaign. The failure mileage was 130,000.
- Weaverville, NC, USA
When I accelerate from a stop (at a red light to green) and "go" before I reach 10mph.. the car suddenly pauses and shakes (as though it's shifting in gear and gets stuck in a low gear) and is not smooth but shakes the whole car. Also, on the highway....the car would suddenly go into low gear...and (again, I don't have stick shift) I press the accelerator and I can hear the engine burning.... cause I can't go over 25 mph. So I have to pull over and turn the engine off and turn it back on. Another issue is the front bumper has a silver plate at the corners of the front car. I have replaced it 3 times cause it falls off....so annoying!!!!!!!! worse than a wheel rim plate falling off.
- Las Vegas, NV, USA
The engine and transmission mounts on all Chrysler Pacifica models are putting the public at risk...the failure rate for these vehicle components is astronomical and repetitive after repairs. The failure of the engine and transmission mounts can cause additional failures that also put the public at risk...this includes: --ground wire fatigue and failure causing a multitude of unexpected electrical problems and vehicle shut down --damage to vehicle wiring harness to the powertrain control module, again causing a myriad of unexpected electrical problems and vehicle shut down --cooling system failure...engine movement causes upper radiator hose to disconnect compromising the cooling system and contributing to environmental contamination when the engine coolant is released. I know that this has been reported previously and it is appalling to realize that no action has been effected by this oversight arm. Chrysler needs to be held accountable for their poor design and quality standards and find an effective solution to this issue that has affected every Pacifica manufactured. I look forward to your response...
- Roanoke, VA, USA
The contact owns a 2004 Chrysler Pacifica. While driving approximately 10 mph, the transmission hesitated in a jerking motion. The vehicle was taken to an authorized dealer for diagnosis. The egr valve was replaced but the failure continued to occur. There was a recall associated with NHTSA campaign id number 04V113000 (power train:automatic transmission:control module (tcm, PCM) however, the contact's VIN was not included in the recall and the vehicle was not repaired. The manufacturer was notified of the problem. The approximate failure mileage was 113,813.
- Salem, OR, USA
The contact owns a 2004 Chrysler Pacifica. The contact stated that when the vehicle was placed in drive, there was a loud noise heard as the vehicle stalled. The failure recurred sporadically. In addition, while the contact was driving 45 mph all of the warning lights illuminated as the vehicle stalled. The vehicle was taken to the dealer for diagnosis. The manufacturer was notified who advised the contact that there was a recall for the failure under NHTSA campaign id number: 04V113000 (power train: Automatic transmission: Control module -tcm, PCM) but his VIN was not included. The VIN was unavailable. The failure mileage was 128,000.
- Medford, MA, USA
At any driving speed my pacific stalls and cuts off! can be at 5-50mph when it has happened to me. A month after I bought it, it just cut off at an intersection (dangerous) then at slow down approach to an intersection. Even happens random times on acceleration from a stop, it will cut off. Have had it checked numerous times and nothing was found wrong. Had tune ups with normal maintenance performed and still have this problem. Now my wife will not drive it at all! wish someone could force Chrysler to address the problem and fix since knowing others have same issues with theirs from reading forums! please help!
- Leland, NC, USA
Told at time of service by dealer that the engine cradle was rusting thru threatening failure. This is a recognized problem in the 2005 vehicles which Chrysler has extended the warranty out to 10/yr 150,000 miles for, but they are refusing to extend the warranty on the 2004 model. Repair estimate of $2900.
- Minnetonka, MN, USA
The contact owns a 2004 Chrysler Pacifica. The contact stated that while driving 50 mph, the engine began to lose power and would not change gears. The vehicle was towed to the dealer for diagnosis. The transmission pan was taken off and it was full of metal. The contact was advised that she would need a new transmission. The vehicle had not been repaired. The failure and current mileages were 63,000.
- East Grand Forks, MN, USA
While driving car it knocks after pushing brakes then gas again it continues to do so after I have had over 2000 in repairs done. It has new shocks new axles new motor mounts & tires I believe several other owners have had the same issues and a recall should be in place or an explanation of why our cars are doing this! I bought the car used and was told the owner sold it because they did not want to put the money into it to have the motor mounts replaced so I am thinking that she might have had the same issue. It also shakes after I get past 50 mph. It has also died after turning a sharp left and I almost crashed with my infant in the car. It has locked me out of the car with my daughter still in the car! also the rear ac is not working any longer and I had it looked at and no one can tell me why. I would have traded it in but I am not able to start all over with payments again on a new car. Thank you and any information in regards to the problems I have been having with our car would be awesome. I have never received any recall information on this car and if any are in effect and could fix these issues please let me know.
- Big Stone Gap, VA, USA
When reversing or speeding up in drive with the steering wheel turned a popping noise is heard from the drive and passenger side axles with no damage to the axles Chrysler is saying it is the gaskets on the axles. Repair cost $253 for 2 gasket and repair costs.
- Ellensburg, WA, USA
I took my care into the sear auto center in annapolis, md for a tune up and also asked them to check for the knocking noise under my hood as is was affecting my steering and making the car hard to steer when going around curves. I was told that the front end suspension needed to be replaced badly as the parts were severely rusted. I was also told that I would have to leave the car at the facility overnight as they were having problems removing the old parts due to heavy corrosion on the old parts and it would take more time to get the parts off and replace then with new parts. In December of 2011, I purchsed new tires and was also told that I needed to purchse new wheels because the current wheels on the vehicle were starting to rust. In September, I had my brake pads replaced and was also told that I needed new rotors because those were also rusting. I do not live in a flood zone, nor have I ever had my car in a flood. I was made aware of a recall by Chrysler yesterday of its 2004-2005 Jeep brand due to corrosion and wanted to submit this as there may also me Chrysler such as mine that have had corrosion issues from normal usage. A few years ago, I also had to have the rear differential serviced due to a leak and this may have also been due to corrosion.
- Upper Marlboro, MD, USA
The contact owns a 2004 Chrysler Pacifica. The contact stated while driving approximately 45 mph, the transmission exhibited severe hesitation in a jerking motion and after a few moments the engine stalled without warning. The vehicle was inoperable and had not been diagnosed or repaired. The manufacturer was notified of the defect. The approximate failure mileage was 200,000.
- Old Fort, TN, USA
- Kernersville, NC, USA