10.0
really awful- Crashes / Fires:
- 1 / 3
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 76,692 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was driving my 2004 Chrysler Pacifica when the acceleration started to taper off gradually. Eventually it went down to 25 mph. I was unable to go any faster so I pulled onto the shoulder. When I turned off the engine smoke started flowing out of the vents in the car. Within a couple of minutes fire was shooting into the passenger's foot well from the engine. The police was on the scene immediately and was unable to put it out -two fire trucks and 4 police cars arrived at the scene. They stated they had never seen a car go up so fast. There was nothing but the shell left. I was lucky that I didn't hesitate to pull over and get out of the car.
- Maplewood, NJ, USA
Repeated failures of motor mounts. Same components have been replace 3 times
- Elkhart, IN, USA
The contact owns a 2004 Chrysler Pacifica. While driving at an unknown speed, the contact began to hear clunking noises from the engine and the check engine light illuminated. The vehicle was taken to an authorized dealer where the contact was informed that the motor mounts had fractured. The vehicle was repaired. Three years later, the failure occurred again. The vehicle was taken to an authorized dealer but had not been repaired. The failure mileage was approximately 55,000 and the current mileage was approximately 108,000. The VIN was unavailable.
- Baltimore, MD, USA
Clunking sound coming from engine. Motor mounts were worn out. Also noticed engine cradle on passenger side was rusted and separating at weld. The rust was significant too the point that holes had formed in multiple spots. Contacted Chrysler dealership and they reported that Chrysler has posted a service bulletin on the issue in the last two weeks. No information is available online except for other owners discussing issue.
- Chaska, MN, USA
Engine cradle is nearly rusted through..
- Plymouth, MA, USA
I was driving my 2004 Chrysler Pacifica when the acceleration started to taper off gradually. Eventually it went down to 25mph when I pulled off the road. As I turned off the engine smoke started flowing out of the vents in the car. Within a couple of minutes fire was shooting out of the passenger's foot well from the engine. The police was on the scene immediately and was unable to put it out two firetrucks and 4 police cars arrived at the scene. They stated they had never seen a car go up so fast. There was nothing but the shell left.
- Maplewood, NJ, USA
Chrysler Pacifica motor mounts go bad. Fluid filled motor mounts bust and cause engine to shift and create vibrating when accelerating and braking. Engine moves when braking, accelerating and releasing gas pedal. Motor mounts have been replaced in last 10 months and are now busted again after less than one year. Motor mounts are on backorder due to so many having to be replaced on numerous vehicles. All 2004 to 2008 Pacificas have fluid filled motor mounts that break and cause other engine problems anywhere from 10000 miles to 40K miles.
- Nesbit, MS, USA
2004 Chrysler Pacifica with failed motor mounts (3).
- Campbell, CA, USA
Failure of both motor mounts on our 2004 Chrysler Pacifica. Parts from local dealer have been back ordered for weeks. Additional research on my part has shown this is a very common problem with this model. Motor mounts should not fail but especially when the vehicle has less than 90K miles.
- Escondido, CA, USA
2004 Chrysler Pacifica in need of engine mounts, have been on order for over a year with local dealer. Finding out there are lots and lots and lots of us with engine mount problems! now I'm being told not to drive my car so much, what do they expect me to do ? walk! worried about my families safety. This is an issued that needs to be investigated.
- Whigham, GA, USA
Problem was with my 2004 Chrysler Pacifica not starting. After taking it to a mechanic found that I have three broken motor mounts. This appears to be a very common problem for this make and model according to the many complaints I have read online.
- Augusta, GA, USA
Engine shuts off while driving the vehicle. Three separate occurrences, most recently on February 12,2010.
- Dighton, MA, USA
I had a bad vibration in the front. So I took it to the dealer since I had a factory extended warranty bumper to bumper., they said the car needed tires. So I changed the tire it still vibrated. Go back now it is the rack & pinion bushings are bad. But I need to replace the K frame because a weld is broken. They say I broke it cause there are scratches on it. {not that vibration did it} so I paid to have a new one put in. 8 months later the motor mounts break and the engine drops 2" from the ground. Thank god my family was not driving down a highway. So I take it back and they say because there is scratches on it again that broke the bushings.once again I ended up paying to have it fixed.
- Lafayette, CO, USA
Failed motor mount 2004 chyrsler Pacifica, apparently very common and can cause severe damage to car if not found in the early stage. This is supposed "normal wear". never have I had to replace these part before on any other vehicle I have owned.
- Chesapeake, VA, USA
Motor mounts on my '04 Chrysler Pacifica are broken. Warranty does not cover this item. So many people are having this same problem. The mounts are all on a back-order status and no one can tell me when they will get any restock of them. So now many people are driving around with unsafe vehicles. I've checked E-bay and dealerships for these items. No luck. I think Chrysler needs to re-call these mounts since many owners are having this same problem.
- St Robert, MO, USA
2004 Chrysler Pacifica since 2007 my Pacifica has had this problem. The design of the motor and transmission mounts are of very poor quality, causing repeated failures. I've searched around and apparently its a very common problem. Its so common that dealers have had continuous back orders for this models motor mounts for two years now. I've replaced the mounts a few times only to have them fail again. A common symptom, which I have, is random shifting while driving, lurching of the car, clunking noised in the engine compartment, all while driving at speeds between 15 and 60 mph. They cause other failures from damaging electrical lines and connectors to causing transmission fluid leaks. If you do a search on Chrysler Pacifica motor mounts you'll find wave after wave after wave of complaints on web boards from what must be the vast majority of Pacifica owners. Apparently it also affects every model year for this vehicle, not just the 2004's. this is a widespread problem caused by poor design, and a potential safety hazard. I realize Chrysler is going through some tough times right now, but there should be an investigation.
- Dallas, TX, USA
My 2004 Chrysler Pacifica has broken motor mounts and have been told they are on back-order indefinately.
- Middletown, DE, USA
The contact owns a 2004 Chrysler Pacifica. The contact heard a knocking sound whenever the transmission has to shift. The mechanic stated that the motor mounts were failing. In February or March of 2009, the vehicle had a transmission fluid leak. The dealer replaced a seal and stated that the vehicle was repaired. The contact still has the work order for that repair. The current mileage was 88,000 and failure mileage was 87,500.
- Bremerton, WA, USA
Our 2004 Pacifica has a broken motor mount, and we were told by dealer that the part is on back order indefinitely, now driving around with a broken motor mount, possible damage being done to the engine. The car is covered under warranty but can't get it fixed because Chrysler is not making any parts any time soon, if at all; we want to know when Chrysler will start making parts to fix our car.
- Springfield, PA, USA
- Pekin, IN, USA