10.0

really awful
Crashes / Fires:
12 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
31,451 miles

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« Read the previous 20 complaints

problem #12

Jan 142018

Pacifica

  • 7,257 miles
Stoped at a traffic light, the engine auto shut off like normal at a light, but when green light came and gas pedal was pressed, an alert popped up on dash saying parking was engaged. Put into park and tried to release parking brake parking brake actually engaged. Could not disengage afterwards, foot brake was held while attempting to disengage parking brake. Tried turning vehicle off and on with no result 1st time. While engine on, tried to reset parking brake again, holding foot brake, no joy. Drive selector would not switch to neutral in order to move vehicle off road. Turned vehicle off and on again, then was able to reset parking brake to off and finally put vehicle in drive.

- Suffolk, VA, USA

problem #11

Jul 282017

Pacifica

  • 3,209 miles
Intermittent uconnect functionality. Screen would go dark, navigation non responsive, random accessory controls non responsive, the Chrysler help button & 911 button was non responsive. Increased RPM at ideal, parked or at break. Break fade & random lurching at traffic stops. After about 2 weeks complete break failure & all other electrical components observed failed. A phone call to Chrysler on personnel phone resulted in Chrysler sending a flatbed wrecker for Transport to dealer service center in lebanon, Ohio. Fortunately it all happened 2 days before a trip over the smokey mountains, instead of while actually crossing the mountains. After repairs at lebanon, Ohio Chrysler. A vague description from service center that it was an electrical system failure & they replaced battery. All events listed above during the 2 weeks occurred during normal driving in town & on highway.

- Carlisle, OH, USA

problem #10

Dec 262017

Pacifica

  • 7,000 miles
While driving 60mph on I-55 on Dec 26, 2017 with my sick newborn baby in the van my 4 month old 2017 Pacifica stalled on me in the center lane of the highway. I was not able to press the brakes nor steer the car. I somehow managed to move over to the shoulder by jerking at the wheel I barely made it on to the shoulder and the van shut off completely and lost all power. I called roadside assistance only to sit on hold for over 20 mins. I then called the dealership back and they sent a private tow truck out to me. Overall I sat for 1.5 hours before help arrived. I was extremely cold and afraid for our safety as semi trucks and cars swerved around me. The van was taken to the dealership and they are reporting that the alternator went out in addition to issues of several electrical codes that came up. Again, this is a brand new van that I have only had for 4 months. I called fca on 12/26/2017 and 12/28/2017 to follow up and I am still waiting on a call back.

- Plainfield, IL, USA

problem #9

Dec 252017

Pacifica 6-cyl

  • 1,200 miles
Pacifica stalling recall I am writing this email to inform you of an issue we have had with our brand new 2017 Chrysler Pacifica touring. Leaving our in-laws the other day, which mind you is directly across the street, we got to the end of the driveway to stop and look both ways ;) and the auto shut off engaged. When we released the break the car never turned back on and but stalled and rolled into the street, park break engaged and left us in the middle of the road. We tried pushing the button to turn the car back on and nothing... the car was still on but not running and wouldn't start. After disconnecting the battery and reconnecting we were able to start the car but none of the gears worked... no gear would engage when turning the knob, the emergency park brake would not dis-engage. We disconnected he battery one more time... meanwhile still sitting T-boned in the middle of the road, waited about 30 seconds and reconnected at which time we were able to restart and turn the knob to low (no other gear would work and the park brake was still engaged, but it moved enough to get us out of the road and into our own driveway. We shut it off and called the dealership who towed it to their garage.they said they flashed the auto shut off feature and have not been able to replicate the problem. I feel it necessary to report this incident as it seems there have been many complaints of this vehicle stalling with no recall. I am concern this will happen again and maybe next time I won't be so luck to be stranded in the middle of the road on a slow christmas morning. Please advise me as to where and what I should do next. I will be picking up the vehicle (which I love by the way) tomorrow and crossing my fingers. Thank you for your attention to this matter. Sincerely, [xxx] VIN# [xxx] mileage 1200 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Allagash, ME, USA

problem #8

Nov 292017

Pacifica

  • 16,541 miles
Vehicle shuts off while driving and cannot be restarted until it comes to a complete stop. Vehicle has stopped running while slowing down for a light, it has stopped after getting off expressway and while driving through a parking lot. In the last two months it has stalled at least 10 times.

- Vero Beach, FL, USA

problem #7

Sep 142017

Pacifica

  • 309 miles
I purchased a brand new 2017 Chrysler Pacifica and was had 309 miles on the car when I had this incident. I was driving approximately 65mph in the left most lane when I suddenly lost all power to the engine, steering, and brakes and was unable to accelerate or brake normally. I used quite a bit of strength to maneuver the car to the right shoulder and nearly was rear ended by a semi truck in doing so as there was no shoulder on the left hands side. During this time period, all of the lights in the instrument cluster were flashing various warnings and failure symbols. I was able to get to the shoulder, shut off the car and restart it at which point the car was violently shaking and again giving many flashing warnings. I drove at a max speed of 16mph to a safer location off the highway at which point the car again stalled and stopped. The car was then towed to the dealer...updated 10/25/17 updated 10/30/2017

- Menlo Park, CA, USA

problem #6

Aug 292017

Pacifica

  • 10,000 miles
Only a few thousand miles with the vehicle, the vehicle would make clicking noises as I turn the vehicle (doesn't matter left or right). Dealer service dept checked and replaced defective right axle. At 10K miles, left axle failure. Dealer service dept checked and replaced a broken left axle. This break also caused the E-brakes to no longer engage and while the car was in park no brakes were applied thereby allowing the car to continue rolling unless your foot was on the brakes or a block of wood is placed at the tire to prevent rolling. When I spoke to the service rep, he mentioned that front axle failure seems to be common in the Pacifica. This nearly killed me and my family. Thankfully we weren't struck as we got stuck mid left turn with opposing traffic speeding downhill. I do not feel this vehicle is safe and further investigation is necessary. Had this had occurred while a car was coming downhill, in a busy intersection, or at high speeds on the freeway, we would have been in a major accident. We got lucky and I no longer feel safe driving my family in this vehicle...updated 10/30/17 updated 11/09/2017

- Newport Coast, CA, USA

problem #5

Aug 102017

Pacifica

  • 15,000 miles
This car has had multiple stalls, whereas when driving, the engine will shut down and steering be affected. This has happened in the middle of an intersection with my children in the car. There are no warning signs that this will happen, the car just suddenly becomes inoperable. You have to place in park for 30 seconds and then restart the car. This car is extremely dangerous to drive. The diagnostic is a fuel pressure sensor, but further research indicates this is a widespread problem that Chrysler may be aware of...updated 10/25/17

- Sterling, VA, USA

problem #4

Jul 052017

Pacifica 6-cyl

  • 980 miles
The vehicle has 950 miles on it, a rotatory gear shift know, and an electronic parking brake. At home I park the vehicle on a level surface. I do not engage the parking brake when I leave the vehicle. On quite a few occasions when I enter the vehicle and turn on the engine, the parking-brake light comes on and the brake is engaged even though I did not set it. For most occurrences, I can press the parking brake button, and the light will go off and the brake will disengage. However, on some occasions, pressing the brake button gives no response. If I turn the engine off and then back on, the brake then disengages. A few times I have had to turn the engine on and off more than one time to get the brake disengaged. A more series problem with the parking brake is that on several occasions the brake has suddenly come on while I am driving. This has occurred when I have started the engine and driven about 100 feet. It has occurred when I am moving forward and when I am backing up. The brake suddenly engages and brings the vehicle to an abrupt halt. On these occasions pressing the brake button gave no response. I had to turn the engine off and back on. 7/5 I stopped at a pharmacy drive-up window, and put the vehicle into park. After my transaction, I rotated the gear knob to drive, and the parking brake light then went on. I pressed the brake button multiple times, and the light would not go out. I then turned the engine off and back on. (to do this I had to have pressure on the brake pedal.) when I turned the engine back on the vehicle took off at significant speed, and I crashed into a street light pole. When a tow truck came to get the vehicle the truck operator found that the vehicle gear knob was in the park gear. He had a good deal of difficulty in getting the vehicle into neutral gear for the towing process. Have pictures upon request......updated 11/03/17..updated 11/13/2017...updated 11/17/17

- Greendale, WI, USA

problem #3

May 172017

Pacifica 6-cyl

  • 8,000 miles
While the car was in motion at approximately 20 mph on a city street I lost all power and car turned off, steering locked and was able to coast half off the road. Car still said it was on and in drive but was completely off. Screen said "car must be in park to place in drive". dealer has been unable to locate issue and released car to me. I feel extremely unsafe driving this vehicle...updated 11/06/17

- Bayville, NJ, USA

problem #2

Feb 182017

Pacifica

  • 738 miles
The contact leased a 2017 Chrysler Pacifica. The contact stated that the accelerator pedal was stuck several times when applied, and the brakes failed to respond when the pedal was depressed. The contact applied the brakes with force and the vehicle surged forward. While attempting to coast over to the shoulder of the road, the vehicle swiped a metal pole. The front passenger side tire was impacted due to the failure. There were no injuries and a police report was not filed. The vehicle was taken to the dealer for diagnostic testing. The manufacturer sent a technician to inspect the vehicle, but they were unable to provide a solution. The vehicle was not repaired. The approximate failure mileage was 738.

- Clifton, NJ, USA

problem #1

Jul 102016

Pacifica

  • 25 miles
I purchased my new vehicle and inside of 2 months I had two major problems. I went shopping and when I arrived at my destination and tried to park the car would not shift into park. No matter how long I waited or slowly or quickly I turned the shifting knob it would not shift into park. The parking break was also behaving strangely and would disengage on it's own as I tried to troubleshoot the problem. I had to keep my foot on the break pedal to keep the car from rolling away. My husband and I decided to try turning the car off in the hope that the matter would resolve itself and that is when we discovered that the car would not shut down. No matter what we did it would not turn off or shift into park. We immediately drove to the dealership and dropped the car off since we had no idea what else we could do and it was a tremendous safety issue. Today September 20, 2016 I experienced another electrical parking problem. While I was driving in very light traffic and a safe distance away from other cars the emergency breaking alarm went off. I was in the middle of crossing an intersection when the alarm started blaring and "break" flashed in large red letters. In my opinion there was no reason for that warning and I feel that this issue might be somehow tied to the other issues listed above. The first issues occured on 07-10-2016.

- Foothill Ranch, CA, USA