10.0

really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
8 / 0
Average Mileage:
20,926 miles

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« Read the previous 20 complaints

problem #386

Aug 182023

Pacifica

  • miles
While driving on the highway, our car started to make a jerk, like it was having trouble shifting gears, which is weird because we were driving through Kansas and the road was smooth and flat. Then suddenly the car lost power, but did not turn off. Pressing the accelerator did nothing. We turned on the emergency flashers and pulled over to the shoulder, shifted into park and then turned the car off. We waited a few moments then restarted, everything appeared fine. We started to accelerate and merge back into the highway when it started to happen again. This time, our dash reported a message of "shift into p to start." We again pulled over, waited even longer, and restarted again. After about 5 miles, it did it again. After several occurrences of this, we eventually looked to have it towed to the nearest dealership. However, now it also has trouble starting. This is incredibly concerning, losing power going 75mph.

- Grain Valley, MO, USA

problem #385

Aug 052023

Pacifica

  • miles
The vehicle loss power while driving on the highway would not accelerate

- Peachtree Corners , GA, USA

problem #384

Aug 082023

Pacifica

  • miles
The head gasket failed and coolant leaked into the cylinder. Safety wasn't necessarily put at risk because the check engine light came on before anything happened. Vehicle has been inspected and confirmed failed by independent service center.

- Richmond, VA, USA

problem #383

Jul 242023

Pacifica

  • miles
I was coming home from work and I was waiting to make a left turn onto a road named Vincent Rd in Orlando, FL which meant that I had to cross 3 lanes of highway. Once all traffic was clear I started crossing 3 lanes of highway and the van started making a loud grinding sound when pressing on the gas. The vehicle moved forward into the first lane of traffic and would not go anywhere from that point. I was stuck on the highway now with oncoming traffic and idiots would not stop. Of course the cars that were in the lane that I was in had no choice but the other two lanes were not stopping until somebody offered to push me across the other lanes to a parking lot. All I can say is God Bless my mailman as he is the one that actually pushed me across the highway. In my opinion, I feel that this could have been more serious. I had to have the vehicle towed to Greenway Chrysler where it was determined an axled failure on the left front wheel. Bottom line is that this situation could have been really bad but thankfully it was not. I know there have been issues with the 2017 Pacifica's over time and I believe axle failure is one of the major issues.

- Orlando, FL, USA

problem #382

Aug 022023

Pacifica

  • miles
This week was the SECOND time our van lost both low beam headlights at the same time while driving at night. Both times the dealership wanted over $500 to replace them. Our drive train will catch while driving. We took our van in for this problem and were told by the dealership that "its just the way the transmission is made" When we bought the vehicle it was two years old and had rust spots on the hood. We had it repaired. Now, two years later the same rust bubbles are starting to appear on the hood.

- Castalia, OH, USA

problem #381

Jul 272023

Pacifica

  • miles
I was stopped at an intersection & the transmission lights went out, the knob froze & the car would not move. I was stuck there for 45 minutes before it decided to start & go into gear. The readouts on the dashboard kept flashing Service shifter, Service transmission, Service airbags, parking brake unavailable, ACC unavailable the tachometer & speedometer & heat & gas gauges were going to the top then dropping back to zero. This is not the first time the vehicle has acted up. When I have been driving on the Highway the transmission has acted as though it could not shift. I would press the gas & the tachometer would go up over 3000 but the speed would not go over 35mph. This problem has been ongoing since October 2022. Getting more frequent as time goes by. I have had it into Tacoma Dodge/Chrysler several times & they keep telling me they can-??t diagnose the problem. It is unsafe to be on the road in a vehicle that can freeze up at any minute, but it is my transportation & I have appointments etc. that I must go out to.

- Lakewood, WA, USA

problem #380

Jul 032023

Pacifica

  • miles
More often than not, At roughly 17, 25, and 35 MPH, the transmission will disengage to shift, take its time to get into the gear it needs, and clicks into gear very rough. When this happens it is hard enough to slam you back into the seat, which has caused me to swerve pretty bad. I have taken it to a dealership, and they say its a known issue and the only "remedy" is to update the vehicle, but it wont actually fix it, it will keep on happening.

- Spencerville, OH, USA

problem #379

Jul 242023

Pacifica

  • miles
The car struggles to shift from 1st to 2nd due to a software issue with the 2017 Chrysler Pacifica. The software has been flashed multiple times, but the issue persists. When the vehicle struggles to shift gears, it stops accelerating and jerks into the next gear with great force. This causes the car and passengers to jolt. I have almost been hit multiple times when this happens when crossing lanes of traffic or when another car is behind me and the car suddenly jolts. This happens anywhere from a couple of times a day to a couple of times a week. The issue is more prominent around the speeds of 22 to 30.

- Edmond, OK, USA

problem #378

Oct 122018

Pacifica

  • miles
For MANY years we've struggled with hard shifting by transmission. When brought to dealer, they couldn't find anything wrong. We also complained about a continuous ticking sound from dashboard when vehicle was turned off. It lasts for several minutes. We are now experiencing brake pedal issues where brake pedal fights against the foot when trying to push it down...and uncalled for instances of windows auto lowering. Only now am I learning that there have been several recalls for these items and we've never been informed. When looking up our VIN for recalls, the site say we have "0" unfixed recall items, even though we've never been informed of the recalls.

- Pleasant Hill, MO, USA

problem #377

Jul 212023

Pacifica

  • miles
Vehicle will stall unexpectedly while driving

- Vero Beach, FL, USA

problem #376

Jul 052023

Pacifica

  • 58,000 miles
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 70 MPH and approaching a stop, the vehicle lost motive power. The contact stated that the -??Shift to Park to Restart-?? message was displayed on the instrument panel. The contact shifted the vehicle to park and restarted the vehicle; however, the START/STOP warning light illuminated. The contact stated that the infotainment system became inoperable however, the vehicle operated as needed. The vehicle was taken to the dealer and both batteries were replaced; however, the failure reoccurred. The vehicle was taken back to the dealer, but the cause of the failure could not be determined. The manufacturer was contacted and stated that no failure was found. The manufacturer provided no additional assistance. The failure mileage was 58,000.

- Garland, TX, USA

problem #375

May 052022

Pacifica

  • miles
Losing power like the vehicle is in limp mode. Flashes the -??service lights-?? for multiple things including shifter, airbags, breaking system, etc. it has set the park break while in motion as well. When a computer is attached is brings up can c bus codes and implausible assisted driving codes. Also will not go into reverse when this is happening. Sometimes the shifter doesn-??t work either.

- Marietta, OH, USA

problem #374

Jun 282023

Pacifica

  • miles
When it shifts or shifts too early, it makes a loud noise from the transmission.

- Bishopville , MD, USA

problem #373

May 012023

Pacifica

  • miles
The van began to run rough in the mornings when I first started up. I initially thought a tire was flat. But all tires were fine. It did this several mornings but then would begin driving smoothly as normal about 2-3 minutes after the drive started. A little less than two weeks later the check engine light came on for the first time. It ran roughly but lasted a little longer; maybe 5 minutes. The check engine light would go off. It did this a couple of times. The third time, the check engine light came on and started blinking. Then maybe 20 minutes into the drive the van began to overheat. I turned on the heat and the gauge went down to normal right away and drove as usual. The check engine light stopped blinking but stayed on. No problems for the rest of the hour-long drive. The next day, the same thing happened while i was on the highway. It started overheating, but the overheating lasted longer and intensified at higher speeds, so I had to drive about 24-35 on an expressway. I took it to a Fiat Chrysler Auto/Mopar Service repair shop immediately. The manager suspected that there was a crack in the cylinder and coolant was leaking into possibly the engine or somewhere else. They said they've seen this same crack, in the same location on many other Chrysler Pacificas. They took pictures (see attached) and sent it to FCA/Mopar. It took several weeks for an FCA/Mopar Inspector to come out. But once they did, they confirmed a crack and the van required a new engine. I'm told this engine is on backorder and it will take months before I can get a new one. I've read many stories online of other people having similar issues. The fact that this engine is on backorder for months is telling. The company Chrysler Customer Care/Mopar/Stellantis has not been helpful in providing useful timelines throughout this repair process. In addition to the above issue, I've also had to replace both main (2x) & aux batteries and experienced problems with sliding doors failing to open.

- Chicago, IL, USA

problem #372

May 182023

Pacifica

  • miles
Since buying our Pacifica it would shift really hard and shake the car. Upon taking it into the dealer they said it was a common problem and there-??s nothing they could do for it. Now, with only 64,000 we have a broken head gasket. There are many complaints of this online right around this mileage and it should definitely be recalled.

- Thousand Oaks, CA, USA

problem #371

Mar 272023

Pacifica

  • miles
I bought this Pacifica used 2 months ago and was told there were no issues with it by Carvana. During this time frame I have taken it to 2 mechanics to have it looked at for running rough. Was told it was my fuel sensor needing replaced. We tried replacing that and less than a week later my transmission is now saying Gear 2 incorrect ratio. I have put approximately 6000 miles on it in a 2 month period. The vehicle only has 61050 miles on it. The transmission acts like it is slipping when I-??m trying to drive it or other times it will jerk really bad which was mentioned to both mechanics when they looked at it.

- Bentonville, AR, USA

problem #370

Mar 132023

Pacifica

  • miles
This van has had a problem with shifting at low speeds since it was new but has been getting worse. When accelerating and especially under a load or heavy acceleration 4th into 5th??, it will suddenly jerk. I had recently experienced a heavy jerk and it felt like I lost my rear axle. I also experience heavier jerks when going down hilI and coasting. In all instances it occurs when starting from stop. It started around once/twice a week and now it happens 15-20 times a week. I currently have 96k miles on it. I am fearful this may end up being a catastrophic failure so I am no longer ignoring it and have scheduled a service appointment. I've asked at previous service trips about there being a recall but there have been none. I also do not see any indicator lights when this occurs.

- Richfield, WI, USA

problem #369

Mar 252023

Pacifica 6-cyl

  • miles
Purchased from Mt. Ephraim Dodge in Mt Ephraim NJ on Dec 14, 2021. Have try to get them to look at engine/transmission problem at least 7 times always with a can't find the problem, No updates, No help today, Transmission guy out sick, transmission guy Quit.!!! Car bucks and jolts with NO warning engine races, Tach goes up to 3-4 K RPM. This saturday was the worst ever. The ar violently bucked and banged the engine reved up and Stoped moving in traffic. I let it coast to the sde of the road and shut it off. After about 5 mins i restarted the car and the check engine light came on but the engine only raced in Drive not moving forward. I manually swiched the control to (L ) low and was able to get it home at about 5 MPH

- Lindenwold, NJ, USA

problem #368

Mar 012018

Pacifica

  • miles
This van has had a bad problem with shifting at low speeds since it was new but getting worse and worse by the day. Dealers do not know what is wrong with it. When accelerating it will miss gears and suddenly catch and jolt the vehicle forward. When that happens there is a really loud bang from the transmission. It feels like someone rear ended me going 30 mph. Sometimes the check engine light comes on and then goes off. Other times it doesn't. This has almost caused numerous accidents as it is completely unexpected as to when and where it happens. It started around once/twice a week and now it happens 15-20 times a week and the vehicle only has 70k miles on it. There is no way to check the transmission fluid as it is a sealed system. Online I have read literally hundreds of owners experiencing the same issue with this van and ALL are asking when will there ever be a recall. After enough people die"?"

- Bonneau, SC, USA

problem #367

Dec 102022

Pacifica

  • miles
Around 79k miles the car began hesitating and rough idling. From the OBDII sensor: Error Code P0301: Cylinder 1 misfire detected

- Ashburn, VA, USA

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